Business Analyst

Posted 13 days agoViewed

View full description

💎 Seniority level: Middle, 3-5 years

📍 Location: Costa Rica, United States, Canada, United Kingdom, Philippines, Australia

🔍 Industry: Software Development

🏢 Company: Elite Technology👥 1-10 Consulting Information Technology Software

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: SQLBusiness AnalysisCloud ComputingData AnalysisREST APICommunication SkillsAnalytical SkillsProblem SolvingAgile methodologiesAttention to detailOrganizational skillsExcellent communication skillsStakeholder managementProcess improvementFinancial analysisData modelingData analyticsSaaS

Requirements:

3+ years of experience with SQL.
3-5 years of experience as a Business Analyst or in a similar role, with a focus on SaaS software and/or financial applications.
Strong analytical and problem-solving skills.
Excellent oral and written communication skills as well as strong interpersonal skills.
Proficiency in business analysis tools and techniques.
Experience in use of data analytical and reporting tools as support for analytical work.
Ability to work independently and as part of a team.
Strong attention to detail and organizational skills.
Knowledge of data analysis and reporting tools
Strong ability to manage ambiguity and drive clarity in complex technical and financial discussions.
Excellent stakeholder management skills, with the ability to influence product roadmaps and business priorities
Experience in applying software QA methodologies and tools to ensure comprehensive test execution.

Responsibilities:

Collaborate with stakeholders and engineering to discover, analyze and document business requirements for financial SaaS solutions.
Define and document personas according to most used configuration patterns in the system.
Analyze and map business processes to identify areas for improvement.
Work with cloud architects and engineers to align business processes with SaaS automation and cloud-native capabilities.
Partner with engineers (Developers & QA) and product teams during SDLC to ensure requirements are correctly integrated into our financial SaaS solutions.
Develop and maintain a knowledge base of system behaviors, business logic, and common financial configurations
Define documentation standards to be reused across different teams, like support and engineering.

Apply

Related Jobs

Apply

🔥 Business Analyst

Posted about 15 hours ago

📍 United States of America

💸 80000.0 - 105000.0 USD per year

🔍 Insurance

🏢 Company: careers

🔧 Requirements

Experience in working with and understanding Multi-Year Guaranteed Annuity, Fixed Indexed Annuity and Immediate Annuity policies.
Minimum experience of 5 years in a business analyst or other related analyst role with Life and Annuity processing systems.
Experience with calculating tax data for FIAs and MYGA policies and analyzing tax form data on 1099-R, 1099-INT, 1099-NEC, 5498 forms.
Strong attention to detail.
Experience with compliance and regulatory guidelines for annuities.
Strong math, data analytic and problem-solving skills.
Bachelor's degree in a related field such as information systems, computer science, business, finance, or accounting required.

💡 Responsibilities

Execute queries on annuity processing systems and analyze data on policies.
Review Fixed Indexed Annuity annual statements and reallocation processing for known data issues.
Provide detailed reports on data issues to developers, actuaries, and contract administration managers.
Support production problem resolution and testing
Works closely with software development team to assist in validating data fixes and code deployments.
Provide UAT testing support.
Understand and update processing workflows both automatically and manually override.
Provide tax support for reporting tax data for 1099 and 5498 forms.

SQLBusiness AnalysisData AnalysisCommunication SkillsMicrosoft ExcelProblem SolvingWritten communicationComplianceReportingFinancial analysisData modeling

Posted about 15 hours ago

Apply

🔥 Workforce Management-Business Analyst-Support (Remote - US)

Posted 1 day ago

📍 United States

🔍 Healthcare Technology

🔧 Requirements

3+ years of experience in workforce management, particularly within a support or customer service environment
Strong ability to analyze large datasets, identify trends, and make data-driven decisions
Excellent verbal and written communication skills, with the ability to present complex information clearly to stakeholders

💡 Responsibilities

Analyze historical data and trends to forecast workload and staffing needs
Develop and implement effective workforce management strategies to optimize resource allocation
Monitor real-time performance and adjust staffing plans as needed to meet SLAs
Collaborate with support team leaders to identify and address workforce-related challenges
Generate and present regular reports on workforce performance and productivity metrics
Provide insights and recommendations to improve overall support team efficiency

Business AnalysisData AnalysisResource PlanningReportingData analytics

Posted 1 day ago

Apply

🔥 Business Analyst, Workforce Management

Posted 3 days ago

📍 United States

🧭 Full-Time

🔍 Insurance

🏢 Company: Reserv👥 101-250💰 $20,000,000 Series A over 1 year agoConsulting Financial Services Insurance

🔧 Requirements

Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
Proven experience as a Business Analyst, preferably in the Insurance or TPA industry.
Strong financial modeling and analytical skills; proficiency in tools such as Excel, Tableau, or related BI software.
Excellent understanding of process improvement methodologies such as Lean or Six Sigma.
Demonstrated project management capabilities; PMP certification is a plus.
Strong interpersonal and communication skills; comfortable interfacing with senior leadership and various stakeholders.
Ability to work independently and as part of a team in a fast-paced environment.
Claims experience is beneficial but not mandatory.

💡 Responsibilities

Propose solutions and strategies for process improvements that align with business goals.
Work with cross-functional teams to implement process changes and track outcomes.
Lead or contribute to process improvement initiatives to streamline operations and enhance productivity.
Collaborate with other departments (e.g., IT, HR, and Customer Service) to integrate new tools, technologies, or systems that enhance operational efficiency.
Develop project plans, set milestones, and help launch projects internally.
Facilitate meetings and workshops to gather input and align on project objectives.
Support the Claim Operations team with project execution as needed.
Ensure technical developments do not adversely affect claims systems or adjudication processes.
Track and analyze key performance indicators (KPIs) including claims processing time, accuracy, and customer service metrics.
Provide actionable insights and recommendations based on financial data to support decision-making.
Analyze historical data and trends to develop accurate forecasts of claims volume and resource needs.
Collaborate with finance teams to ensure accurate and timely reporting.
Analyze workforce data to assess productivity and identify areas for improvement.
Develop metrics and dashboards to track employee performance and support management strategies.
Provide regular reports on team productivity, staffing efficiency, and performance against service level agreements (SLAs).
Analyze claims data to identify trends, patterns, and areas for operational improvements.

Project ManagementBusiness AnalysisData AnalysisTableauReportingData visualizationProcess improvementFinancial analysis

Posted 3 days ago

Apply

🔥 Sr Business Analyst (US)

Posted 6 days ago

📍 United States

💸 68640.0 - 112320.0 USD per year

🔍 Financial Services

🔧 Requirements

5+ years related business analysis experience required
Ability to understand system operations
Ability to understand data architecture

💡 Responsibilities

Leads a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience
Analyzes impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
Understands and clarifies work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach

Project ManagementSQLBusiness AnalysisData AnalysisTableauCommunication SkillsAnalytical SkillsAgile methodologiesDocumentationComplianceExcellent communication skillsProblem-solving skillsRisk ManagementStakeholder managementFinancial analysisData modelingData managementChange Management

Posted 6 days ago

Apply

🔥 Senior Business Analyst

Posted 6 days ago

📍 United Kingdom

🧭 Contract

🔧 Requirements

Proven experience in finance, commercial analytics, or business partnering, with a strong background in financial modelling and performance analysis.
Strong technical skills, particularly with Excel and financial modelling tools (e.g., Power Query), alongside experience in systems enhancement and automation.
A problem-solving mindset, with the ability to assess challenges, identify solutions, and drive process improvements.
Exceptional attention to detail, ensuring accuracy and compliance in all financial processes.
Commercially astute, with the ability to interpret financial data to guide strategic business decisions.
Collaborative communicator, comfortable engaging with cross-functional teams such as Finance, HR, Marketing, and Commercial teams.

💡 Responsibilities

Develop and maintain financial models to assess store-level profitability and evaluate new store opportunities.
Provide in-depth analysis on property, store P&L, and offer financial support to HR and Marketing teams.
Collaborate closely with the Finance Business Partner to improve reporting tools and data analytics processes.
Build, refine, and maintain the sales bonus scheme, ensuring it aligns with the company's business goals and remains accurate.
Analyse sales performance, providing senior leadership with insights to inform decision-making.
Support the team in period-end reporting, budgeting, and forecasting, specifically for personnel costs.
Identify opportunities to enhance the efficiency of current financial processes and reporting structures.
Drive the automation of reporting systems and process improvements to reduce manual work and boost accuracy.
Provide support throughout the Finance Department restructure, ensuring a smooth transition of reporting responsibilities.

Microsoft ExcelAccountingReportingBudgetingData visualizationProcess improvementFinancial analysisData modelingFinanceData analyticsBudget management

Posted 6 days ago

Apply

🔥 Sr. Business Analyst

Posted 10 days ago

📍 AZ, CO, CT, DE, FL, GA, IL, IN, KY, LA, ME, MD, MA, MI, MO, NE, NV, NH, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, DC, WV

🧭 Full-Time

💸 91520.0 - 114400.0 USD per year

🔍 Education

🏢 Company: Niche👥 51-100💰 $2,500,000 Seed almost 11 years agoSocial Media Marketing Software Social Media

🔧 Requirements

5+ Years of experience in business analysis or related field, with proven track record of delivering impactful insights and recommendations
Strong proficiency in data analysis tools and software, such as SQL, Python, Tableau, or similar platforms
Excellent analytical, problem-solving, and critical-thinking skills
Strong project management skills, with the ability to lead multiple projects simultaneously
Exceptional communication and presentation skills, with the ability to translate complex data into clear and actionable insights
Ability to work collaboratively in a fast-paced, team-oriented environment
Experience in the education or real estate industry is a plus

💡 Responsibilities

Conduct thorough analysis of business processes and systems to identify areas of improvement and optimization
Develop and maintain comprehensive business models to support decision-making and strategic planning
Collaborate with cross-functional teams to gather and analyze data, identify trends, and provide actionable insights
Support the implementation and maintenance of our self-service analytics framework providing ELT, SLT, and Business Area analytics support
Design and implement data-driven strategies to enhance operational efficiency and drive business growth
Create detailed reports and presentations to communicate findings and recommendations to senior management and other stakeholders
Lead and manage projects from inception to completion, ensuring timely delivery and alignment with business goals
Mentor and support junior analysts, fostering a culture of continuous learning and development
Stay current with industry trends, best practices, and emerging technologies to ensure Niche remains competitive and innovative

Project ManagementPythonSQLBusiness AnalysisBusiness IntelligenceData AnalysisETLTableauCommunication SkillsAnalytical SkillsMicrosoft ExcelData visualizationStrategic thinkingData modelingData analytics

Posted 10 days ago

Apply

🔥 Insurance Business Analyst, wmA/Vantage One (USA Remote)

Posted 11 days ago

📍 United States

🧭 Full-Time

💸 92500.0 - 171700.0 USD per year

🔍 Insurance

🏢 Company: dxcjobs

🔧 Requirements

4+ years of experience as a Business Analyst in the life insurance domain (Universal Life and Traditional Life products).
Strong experience with Vantage/WmA (Wealth Management Accelerator) is mandatory.
TRAD product experience, Product Wizard / AVM.
Experience building out a plan from scratch with PW tables.
Experience with AVM or OSI anacilliary to wmA or use cases.
Familiar with the Conversion approach.
Knowledge of mainframe technologies is a plus.
Familiarity with indexed product knowledge, system migrations, and integrations is an advantage.
Proficient in planning, designing, and recommending business processes for operational improvements.
Hands-on experience with MS Office Suite and other business solutions software.

💡 Responsibilities

Gather and analyze business requirements for life insurance products, particularly Universal Life and Traditional Life products.
Lead discussions with clients to explore and document potential solutions.
Provide expertise in Vantage/WmA (Wealth Management Accelerator), ensuring alignment with business processes and objectives.
Develop and document conceptual data and process models, including data dictionaries and volume estimates.
Create test scenarios, develop test plans, and analyze testing results to ensure system design meets client requirements.
Provide input on system modifications and enhancements to meet client needs.
Coordinate business analyst tasks on IT projects and collaborate with cross-functional teams.
Participate in technical reviews and inspections to ensure project requirements are implemented effectively.

AWSSQLBusiness AnalysisBusiness IntelligenceData AnalysisCI/CDAgile methodologiesRESTful APIsMS OfficeJSONProcess improvementData modeling

Posted 11 days ago

Apply

🔥 Business Analyst, Customer Experience

Posted 12 days ago

📍 Canada

💸 63000.0 - 83000.0 CAN per year

🔍 Fintech

🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff about 2 years agoLending Financial Services Payments FinTech

🔧 Requirements

Bachelor’s degree in Business, Finance, Operations, or a related field, or 4+ years of relevant experience in customer operations, business analysis, or compliance.
Strong data analysis skills with experience using Excel, SQL, or BI tools (e.g., Tableau, Power BI, Sigma).
Experience working in customer service, fraud operations, or financial operations within a high-growth or fintech environment.
Experience defining requirements and using data and metrics to draw business insights.
Proficiency in CRM systems, case management tools, and reporting software.
Ability to work effectively in fast-paced and evolving environment
Ability to synthesize large datasets and extract meaningful insights.

💡 Responsibilities

Oversee the end-to-end lifecycle of customer cases, ensuring resolution efficiency, accuracy, and quality.
Monitor case queues, track aged cases, and ensure SLA compliance through proactive interventions.
Collaborate with Workforce Management (WFM) and vendor teams to assign and track cases effectively.
Perform root cause analysis (RCA) on escalations and drive corrective action.
Compile weekly executive summary and key performance indicator reports
Utilize quantitative and qualitative data to identify trends, performance gaps, and areas for improvement.
Create dashboards and custom reports to track KPIs related to customer operations, fraud, and business performance.
Provide executive-level summaries on key performance metrics, operational trends, and process enhancements.
Distill insights from case audits and trend analysis to recommend operational changes.
Partner with key stakeholders to implement process enhancements aimed at improving customer and business outcomes.
Support and/or create documentation of policies, workflows, and training materials to improve operational efficiency.
Ensure compliance with regulatory requirements by identifying gaps and collaborating with risk and compliance teams.
Lead initiatives to improve case handling, reduce resolution time, and enhance agent effectiveness.
Support the development, documentation, and implementation of new policies and procedures.

Project ManagementSQLBusiness AnalysisBusiness IntelligenceData AnalysisTableauCommunication SkillsAnalytical SkillsCustomer serviceAgile methodologiesComplianceMS OfficeReportingRisk ManagementData visualizationStakeholder managementProcess improvementCRMFinancial analysisData modeling

Posted 12 days ago

Apply

🔥 CRM Business Analyst

Posted 12 days ago

📍 United States

🧭 Full-Time

🔍 Pharmacy Benefit Management

🏢 Company: DisclosedRx👥 1-50

🔧 Requirements

Proven experience leading CRM system implementations, preferably Microsoft Dynamics CRM.
Strong project management skills, with the ability to manage timelines, budgets, and stakeholder expectations.
Experience with workflow automation, reporting, and data analytics in a CRM environment.
Ability to analyze business processes and recommend technology-driven improvements.
Excellent communication and stakeholder management skills.

💡 Responsibilities

Leading end-to-end implementation of the CRM system, ensuring alignment with business needs.
Collaborating with stakeholders to define CRM requirements, workflows, and automation strategies.
Overseeing system configuration, customization, and integrations with other platforms.
Developing and executing training programs to drive adoption across teams.
Monitoring CRM performance and working with IT/technical teams for ongoing improvements.
Assessing current manual and legacy processes to identify areas for automation and efficiency improvements.
Creating dashboards, reports, and analytics to provide leadership with actionable insights.
Serving as the primary liaison between leadership, internal teams, and CRM vendors.

Project ManagementSQLBusiness AnalysisMicrosoft DynamicsReportingStakeholder managementProcess improvementCRMData modelingData analytics

Posted 12 days ago

Apply

🔥 Lead Business Analyst, Customer Experience

Posted 13 days ago

📍 USA

🧭 Full-Time

💸 80000.0 - 100000.0 USD per year

🔍 Fintech

🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff about 2 years agoLending Financial Services Payments FinTech

🔧 Requirements

Advanced data analysis skills including proficiency in Excel, SQL, or BI tools (e.g., Tableau, Power BI, Sigma).
Experience in customer service, fraud operations, or financial operations within a high-growth or fintech environment.
Experience defining requirements and using data and metrics to draw business insights.
Proficiency in CRM systems, case management tools, and reporting software.
Strong analytical skills with the ability to synthesize complex datasets and extract meaningful business insights.
Demonstrated experience mentoring or guiding junior team members in business analysis, data interpretation, or operational strategy.

💡 Responsibilities

Provide strategic oversight of the end-to-end lifecycle of customer cases, ensuring resolution, accuracy, and high-quality outcomes.
Proactively monitor case queues, track aged cases, and drive SLA compliance through data-driven interventions.
Collaborate with Workforce Management (WFM) and vendor teams to optimize case assignment, tracking and resolution processes.
Perform root cause analysis (RCA) on escalations, recommend corrective actions, and drive process improvements to prevent recurrence.
Act as a SME, mentoring junior business analysts and case management teams to improve operational efficiency and decision making.
Lead the development of weekly executive summaries and key performance indicator (KPI) reports, delivering actionable insights for leadership.
Leverage quantitative and qualitative data to identify trends, operational inefficiencies, and performance gaps, translating findings into strategic recommendations.
Develop and maintain advanced dashboards and custom reports to track KPIs related to customer operations, fraud mitigation, and business performance.
Provide executive-level insights on operational trends, customer behavior, and process enhancements to drive business outcomes.
Guide and mentor junior analysts in data interpretation, storytelling, and visualization best practices.
Partner with cross-functional stakeholders to lead and drive process improvements, optimizing customer experience and operational effectiveness.
Support and/or create documentation of policies, workflows, and training materials to improve operational efficiency.
Ensure compliance with regulatory requirements by proactively identifying risks and collaborating with risk and compliance teams.
Spearhead initiatives to improve case handling efficiency, reduce resolution time, and enhance agent effectiveness.
Provide mentorship to business analysts, fostering a culture of continuous improvement, knowledge sharing, and professional growth.

LeadershipSQLBusiness AnalysisBusiness IntelligenceData AnalysisMicrosoft Power BITableauAnalytical SkillsCustomer serviceRESTful APIsMentoringComplianceExcellent communication skillsReportingData visualizationStrategic thinkingProcess improvementCRMFinancial analysisData modelingData management

Posted 13 days ago

Apply