CRM Business Analyst

Posted 11 days agoViewed

📍 Location: United States

🔍 Industry: Pharmacy Benefit Management

🪄 Skills: Project ManagementSQLBusiness AnalysisMicrosoft DynamicsReportingStakeholder managementProcess improvementCRMData modelingData analytics

Proven experience leading CRM system implementations, preferably Microsoft Dynamics CRM.
Strong project management skills, with the ability to manage timelines, budgets, and stakeholder expectations.
Experience with workflow automation, reporting, and data analytics in a CRM environment.
Ability to analyze business processes and recommend technology-driven improvements.
Excellent communication and stakeholder management skills.

Leading end-to-end implementation of the CRM system, ensuring alignment with business needs.
Collaborating with stakeholders to define CRM requirements, workflows, and automation strategies.
Overseeing system configuration, customization, and integrations with other platforms.
Developing and executing training programs to drive adoption across teams.
Monitoring CRM performance and working with IT/technical teams for ongoing improvements.
Assessing current manual and legacy processes to identify areas for automation and efficiency improvements.
Creating dashboards, reports, and analytics to provide leadership with actionable insights.
Serving as the primary liaison between leadership, internal teams, and CRM vendors.