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Support Engineer (APAC)
Posted 12 days agoViewed
💎 Seniority level: Middle, 3+ years
🔍 Industry: Database Platform
🏢 Company: Supabase👥 101-250💰 $80,000,000 Series C 6 months agoDatabaseDeveloper ToolsArtificial Intelligence (AI)Information ServicesInformation TechnologySoftware
🗣️ Languages: English
⏳ Experience: 3+ years
Requirements:
- Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
Responsibilities:
- Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
- Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
- Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
- Identify where internal tooling might be developed or obtained to improve support efficiency.
- Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
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