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Cloud Support Engineer (APAC)
Posted 2 months agoViewed
💎 Seniority level: Middle, 3+ years
📍 Location: Japan, CST
🔍 Industry: Managed Service Provider
🏢 Company: WALT Labs👥 51-100Cloud ComputingSaaSAppsCloud ManagementSoftware
🗣️ Languages: English
⏳ Experience: 3+ years
Requirements:
- Proven experience with Google Cloud Platform (GCP) services - 3+ years.
- Understanding of Google Workspace (admin experience a plus)
- Familiarity with incident.io for incident tracking and management (of equivalent)
- Proficiency in using JIRA for task management and support workflows.
- Strong experience working with observability tools (Grafana)
- Strong troubleshooting and problem-solving skills in cloud environments.
- Understanding of cloud security and performance optimization best practices.
- Knowledge of scripting or automation tools (e.g., Python, Terraform) is a plus.
- Excellent communication and customer service skills.
- Certifications in GCP (e.g., Google Cloud Associate or Professional certifications) are highly desirable.
- Ability to work under pressure and prioritize tasks effectively.
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Responsibilities:
- Provide technical support and resolve issues related to Google Cloud Platform (GCP) services and AWS.
- Provide support for Google Workspace
- Manage and respond to cloud incidents using incident.io, ensuring timely resolution.
- Use JIRA to log, track, and prioritize support tickets and workflow tasks.
- Monitor and maintain cloud infrastructure for performance, reliability, and security.
- Collaborate with teams to identify and implement solutions to technical challenges.
- Assist in deploying, configuring, and optimizing GCP resources.
- Create and maintain documentation for troubleshooting processes and best practices.
- Proactively identify opportunities to improve cloud environments and support processes.
- Support clients and stakeholders by providing clear communication and updates during incident resolution.
- Stay up-to-date with the latest GCP developments and contribute to team knowledge sharing.
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