Training Operations Specialist, National Training | Spécialiste des opérations de formation, Formation nationale

3 year’s experience supporting a training delivery organization Familiar with Esri Canada products Proficient with the entire suite of MS Office 365. Proficient with Adobe Pro or other PDF editing software. Familiarity with Internet and using / navigating websites. Community College diploma or University degree in a related discipline. Strong verbal and written communication skills. Strong interpersonal and relationship building skills and positive attitude. Customer focused with an aptitude for negotiation. Experience with Learning Management System or Training management system. Flexibility to adapt to changing processes. Ability to work both independently and collaboratively in a team environment and demonstrate strong problem solving and organizational skills. Ability to work well under pressure with a strong aptitude to multi-task in order to meet tight deadlines.

Contribute to operation and administration of Esri Canada’s National Training program including ongoing business requirements, policies, procedures, best practices and assisting with monthly forecasting and analysis. Monitor and ensure the consistent delivery of all training projects, adhering to Esri Canada policies and best practice guidelines. Assist with the open enrollment training schedule Work collaboratively with various stakeholders to identify client requirements, assess project scope, determine timelines, resourcing, budget and deliverable schedules. Monitor training projects to ensure on-time and on-budget delivery and resolution of any issues or conflicts with clients in a timely and professional manner. Strengthen Esri Canada’s training business by providing proactive client interaction through various customer input mechanisms to facilitate new training sales. Work collaboratively with Regional Sales teams on training related initiatives to ensure impactful and accurate training recommendations as well as sales quotes and invoicing. Collaborate with Esri Canada Marketing Team to ensure the training website is maintained with a high level of accuracy and facilitate a positive client experience. Order Esri certification exam vouchers on behalf of Esri Canada staff to support employee development. Create various reports to assist groups and individuals in support of training related initiatives (Learnsmarter/Salesforce, SAP). Manage all aspects of course administration within Learnsmarter/Salesforce to facilitate accurate registration processing, invoicing and revenue recognition. Assist Accounting with month end reconciliation in adherence to established business processes ensuring accurate cost accruals and revenue recognition. Obtain all training materials from Esri Inc and configure to adhere to Esri Canada policies for online and in-class delivery.