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Senior Customer Success Manager
Posted 1 day agoViewed
💎 Seniority level: Senior, 2+ years
🗣️ Languages: English
⏳ Experience: 2+ years
Requirements:
- At least 2 years of experience in a customer success, account management, business development, or sales role, with a strong track record of successfully managing high-value accounts and driving growth within those relationships.
- A deep understanding of business strategy and growth levers, with the ability to identify and act on opportunities for expansion within your portfolio.
- Proven ability to educate customers on platform usage, leveraging features and tools for maximum business impact. You should be highly comfortable using insights to guide creators in growing their business.
- A track record of exceeding targets and growing your book of business by successfully consulting on business growth and uncovering new opportunities.
- Strong analytical skills to interpret data, generate actionable insights, and offer strategic recommendations that foster business development.
- Excellent interpersonal and communication skills, with a proven ability to build and nurture relationships with key creators and stakeholders.
Responsibilities:
- Manage Top Accounts
- Drive the growth and success of 40 high potential creators by orchestrating strategic growth plans, regularly checking in, and providing proactive support to ensure their business is thriving. Additionally, you'll Identify and implement adequate 1:many coaching support
- Develop and implement growth strategies that empower creators to scale their businesses effectively.
- Provide tailored insights and analytics that help creators make informed decisions and improve their overall business performance.
- Guide creators in fully leveraging the platform's tools and features to drive growth, increase engagement, and enhance their productivity.
- Educate creators on how to optimize their use of the platform and negotiate terms to maximize benefits.
- Focus on identifying both within-platform and external opportunities that will contribute to creators' business success.
- Consult on marketing strategies, brand growth, and monetization tactics to elevate their influence and business trajectory.
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