Senior Customer Success Manager

Posted 9 days agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: South Africa

🔍 Industry: AI content automation

🏢 Company: Growth Troops

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: PythonSQLData AnalysisRESTful APIsSaaS

5+ years managing software deployments and implementations, from onboarding to expansion.
3+ years working with enterprise customers on SaaS or AI-driven platforms.
Proficiency in SQL, JAVA or Python is required.
Strong analytical skills with a data-driven mindset.
Excellent spoken English, capable of explaining complex technical concepts clearly.
Experience thriving in fast-paced, high-growth environments.

Partner with clients to understand goals and tailor AI content solutions.
Oversee deployment schedules and ensure timely, consistent delivery of AI-driven workflows.
Collaborate with technical teams to design scalable workflows, utilizing SQL and Python to analyze and optimize performance.
Track key metrics (organic traffic, CTR, revenue) and refine strategies based on data insights.
Train and support clients, troubleshooting issues and streamlining processes.

Posted 13 days ago

📍 South Africa

🧭 Contract

🔍 AI Solutions

🏢 Company: Growth Troops

🔧 Requirements

5+ years of experience managing software deployments and implementations, with a strong track record from onboarding through to adoption and expansion.
3+ years of experience working with enterprise customers, adept at managing multiple stakeholders and balancing numerous customer engagements simultaneously.
Demonstrated ability to serve as a trusted advisor, guiding customers toward successful outcomes on SaaS or AI-driven platforms.
Exceptional spoken English skills, with the ability to articulate complex technical concepts clearly and confidently to a diverse audience.
Strong analytical and execution skills, with experience in data-driven decision making (experience with SQL, Python, or similar tools is a plus).
Self-motivated and disciplined, with a proven record in fast-paced, high-growth environments.

💡 Responsibilities

Collaborate closely with clients to understand their strategic goals and tailor AI-driven content solutions accordingly.
Oversee and manage content deployment schedules to ensure that AI-generated content is published consistently and on time, proactively addressing any delays.
Work hand-in-hand with technical teams to design and deploy AI workflows, focusing on business impact and speedy execution while your technical counterparts build out the system functionalities.
Monitor and fine-tune AI content engines by tracking key performance indicators such as organic traffic, click-through rates, and revenue impact.
Drive swift implementation of solutions, ensuring customer projects move forward without unnecessary iterations.
Train and empower teams to leverage AI platforms effectively, eliminating technical bottlenecks and fostering scalable content practices.
Analyze successful deployments to develop repeatable playbooks and refine strategies for future client engagements.
Partner with Product and Engineering teams by sharing customer insights to influence future roadmap priorities and improvements.

PythonSQLArtificial IntelligenceData AnalysisMachine Learning

Posted 13 days ago