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Senior Customer Success Manager

Posted about 14 hours agoViewed

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💎 Seniority level: Senior, 3-5 years

🔍 Industry: Edtech

🏢 Company: MagicSchool AI

⏳ Experience: 3-5 years

Requirements:
  • 3-5 years of experience in tech/SaaS customer success
  • Comfortable having commercial conversations about expansion, pricing, renewals
Responsibilities:
  • Portfolio schools adopt Magic School into their weekly workflow
  • Runs effective meetings (PDs, Kick-offs, etc.)
  • Produces good content (Tutorials, docs, videos, etc.)
  • Effectively monitors, identifies and triages schools that are underperforming
  • Designs and delivers effective intervention programs
  • Portfolio schools renew (or expand) their contracts for the 25-26 school year
  • Can identify and build relationships with decision makers
  • Build trust and influence with both teachers and administrators alike. Can talk pedagogy and budgeting.
  • Achieve a Net Revenue Retention (NRR) rate of at least 110% annually.
  • Reduce customer churn rate to below 5% per quarter.
  • Increase account expansion revenue by 15% year-over-year.
  • Runs a tight process to stay on tops of lots of moving balls
  • Is comfortable using (and configuring) technology
  • In comfortable using data to learn
  • Is diligent and organized
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