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Customer Success Manager
Posted 2 days agoViewed
💎 Seniority level: Manager, 3+ years
🔍 Industry: SaaS
🏢 Company: Spellbook👥 11-50💰 $19,961,629 Series A about 1 year agoDeveloper ToolsArtificial Intelligence (AI)Legal TechSoftware
⏳ Experience: 3+ years
Requirements:
- 3+ years of customer success, account management, or sales experience in a SaaS startup.
- Proven success managing mid-market and enterprise accounts.
- Strong sales acumen and objection-handling skills.
- Excellent communication and relationship-building abilities.
- Experience creating QBRs and email campaigns to engage customers.
- Data-savvy, able to generate insights and demonstrate ROI.
- Problem-solving skills for technical challenges.
- Adaptability and independence in a fast-paced startup environment.
- Familiarity with HubSpot and Stripe.
- Other responsibilities as required.
Responsibilities:
- Serve as the main point of contact for a portfolio of mid-market and enterprise accounts, maintaining 95%+ GRR.
- Build strong relationships with key stakeholders to drive satisfaction and loyalty.
- Lead onboarding and training for new customers, ensuring effective adoption of Spellbook’s platform.
- Conduct regular business reviews (QBRs), sharing insights and identifying growth opportunities.
- Address objections and clearly articulate the ROI of Spellbook’s solutions.
- Design and send targeted emails to engage legal professionals resistant to traditional meetings.
- Deliver tailored presentations and product demonstrations to meet client needs.
- Analyze usage data to identify patterns, drive engagement, and demonstrate ROI.
- Manage renewals to maintain high retention and coordinate with the expansion team on upsell opportunities.
- Troubleshoot technical issues, collaborating with support and product teams to resolve them.
- Act as the customer’s advocate, providing feedback to internal teams to improve our product.
- Other responsibilities as required.
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