Why is remote work so nice? Let's try to see!
Apply
Digital Customer Success Manager
Posted 1 day agoViewed
💎 Seniority level: Manager, 2+ years
💸 Salary: 110000.0 - 130000.0 USD per year
🔍 Industry: SaaS
🗣️ Languages: English
⏳ Experience: 2+ years
Requirements:
- 2+ years of experience in a Customer Success or related role within the SaaS industry.
- Proven experience developing and executing customer success strategies, particularly for a digital program.
- A passion for driving product adoption using change management strategies both 1-to-1 and at scale.
- Experience managing a large portfolio of customers (30+), with the ability to scale customer success efforts efficiently and effectively.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels of an organization through scalable communication methods.
- Proven track record of collaborating across functions to identify and mitigate risks in client accounts, ensuring sustained success and mitigating churn.
- Beneficial: background/experience in data management / data discovery / data governance / data security / information security or related fields.
Responsibilities:
- Engage 1-to-1 with customers at critical points in their journey.
- Understand the customer journey and experience and help BigID evolve engagement strategies that improve time-to-value (TTV), retention, and growth.
- Identify opportunities to implement scale initiatives (i.e. one-to-many) that enable customer time to value and are repeatable and scalable.
- Define the critical measures and metrics for digital customers, including when to rally the team to get a customer back on track.
- Collaborate with internal product, SME’s, services, and solutions teams.
- Iterate/test scale program initiatives and track results from our customers.
- Identify customer challenges/trends and work with internal teams on options to address them.
- Partner with sales teams to develop expansion opportunities.
- Share our Values of Care-Do-Try-Shine!
Related Jobs
Apply
🔥 Digital Customer Success Manager, UK
Posted about 2 months ago
📍 UK
🧭 Full-Time
🔍 SaaS
🏢 Company: Abnormal Security 👥 501-1000💰 $250,000,000 Series D 7 months agoArtificial Intelligence (AI)EmailInformation TechnologyCyber SecurityNetwork Security
- 2+ years experience in a Customer Success Manager capacity.
- 3+ years experience in enterprise SaaS product support.
- Strong written, spoken, and presentation skills.
- Ability to use case management systems and CRM’s (e.g., SFDC / JIRA).
- Bachelor of Science in Computer Engineering/ Computer Science or related field.
- Technical knowledge or similar work experience is a plus.
- Serve as the ‘voice of the customer’ and provide internal feedback.
- Assess and integrate inputs across functions to create scalable solutions.
- Develop customer trust and de-escalate issues effectively.
- Monitor customer usage and provide optimization recommendations.
- Gather and analyze customer feedback to identify trends.
- Increase adoption of key platform features for improved ROI.
- Proactively monitor customer health and reach out before issues arise.
- Collaborate with Abnormal Security Account Team for renewals and expansions.
Data AnalysisJiraAnalytical SkillsCross-functional collaborationCRMCustomer SuccessSaaS
Posted about 2 months ago
ApplyApply
🔥 Digital Customer Success Manager
Posted 3 months ago
📍 Spain
🔍 Digital training and e-learning
- First experience in a Customer Success Manager position is preferred.
- Or experience in a training organization (e.g., training manager, trainer, training assistant).
- Or experience in a consulting firm.
- Interest in the digital industry, particularly education and e-learning.
- Excellent interpersonal and communication skills.
- Previous experience in the SaaS B2B industry is nice to have.
- Native French and excellent English proficiency (B2 minimum).
- Ensure the business impact of solutions in accordance with client objectives.
- Drive the renewal of a client portfolio.
- Create and develop processes for a one-to-many approach.
- Establish reporting and communication processes.
- Build relationships with clients, particularly with top management.
Project ManagementFluency in EnglishReportingCustomer SuccessSaaS
Posted 3 months ago
ApplyRelated Articles
Posted 7 months ago
Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?
Posted 7 months ago
Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.
Posted 7 months ago
Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.
Posted 7 months ago
Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.