ApplyDigital Customer Success Manager, UK
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💎 Seniority level: Manager, 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment
📍 Location: UK
🔍 Industry: SaaS
🏢 Company: Abnormal Security👥 501-1000💰 $250,000,000 Series D 7 months agoArtificial Intelligence (AI)EmailInformation TechnologyCyber SecurityNetwork Security
🗣️ Languages: English
⏳ Experience: 2+ years experience in a CSM capacity, with 3+ yrs. experience in an enterprise SaaS product support environment
🪄 Skills: Data AnalysisJiraAnalytical SkillsCross-functional collaborationCRMCustomer SuccessSaaS
Requirements:
- 2+ years experience in a Customer Success Manager capacity.
- 3+ years experience in enterprise SaaS product support.
- Strong written, spoken, and presentation skills.
- Ability to use case management systems and CRM’s (e.g., SFDC / JIRA).
- Bachelor of Science in Computer Engineering/ Computer Science or related field.
- Technical knowledge or similar work experience is a plus.
Responsibilities:
- Serve as the ‘voice of the customer’ and provide internal feedback.
- Assess and integrate inputs across functions to create scalable solutions.
- Develop customer trust and de-escalate issues effectively.
- Monitor customer usage and provide optimization recommendations.
- Gather and analyze customer feedback to identify trends.
- Increase adoption of key platform features for improved ROI.
- Proactively monitor customer health and reach out before issues arise.
- Collaborate with Abnormal Security Account Team for renewals and expansions.
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