Digital Customer Success Manager

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Requirements:

• First experience in a Customer Success Manager position is preferred.
• Or experience in a training organization (e.g., training manager, trainer, training assistant).
• Or experience in a consulting firm.
• Interest in the digital industry, particularly education and e-learning.
• Excellent interpersonal and communication skills.
• Previous experience in the SaaS B2B industry is nice to have.
• Native French and excellent English proficiency (B2 minimum).

Responsibilities:

• Ensure the business impact of solutions in accordance with client objectives.
• Drive the renewal of a client portfolio.
• Create and develop processes for a one-to-many approach.
• Establish reporting and communication processes.
• Build relationships with clients, particularly with top management.