Customer Success Manager (EMEA)

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Requirements:

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
• Excellent communication and interpersonal skills
• Know what an API is and have interacted with them before
• Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
• Ability to convince and motivate those around you to do what you know is right
• Enjoy interacting with customers and solving new problems daily
• Ability and desire to learn quickly, think outside the box, and come up with solutions to problem
• Located in EMEA
• Preferably fluent in German

Responsibilities:

• Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results
• Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings
• Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful
• Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
• Fielding and troubleshooting customer support requests
• Creating and updating customer documentation and training materials as needed
• Always looking for new ways you can make our integration process more robust and make customers feel even more successful