People Operations Specialist

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Requirements:

• 2+ years of experience working in an HR role focusing on HR Operations, HRIS management and HR process improvement, preferably in a multi-national or global company.
• Experience working with Workday HRIS is a plus.
• Solid working knowledge of employment life cycle practices, specifically in the USA, with a curiosity to learn more.
• General HR practices for other countries are a plus. Open to learning more about LATAM and APAC countries.
• Uses analytical skills to understand and investigate employee issues and can apply the correct processes or procedures.
• Has effective problem-solving skills to address routine HR inquiries and seeks guidance for more complex cases.
• Understands when to advance potential problems.
• Can proficiently manage routine HR tasks, interpret policies and processes accurately and independently, prioritise effectively, handle multiple tasks and conflicting priorities and meet deadlines for projects and special requests.
• Can Communicate professionally and effectively - both verbally and in writing.
• Has the ability to provide clear and concise responses to employees, and the response addresses the inquiry and anticipates potential questions.
• Can gain trust and build relationships with immediate and wider teams and collaborate effectively.
• Is a solution-oriented teammate who is a self-starter and can work independently and as part of a global team.
• Independently ask questions about career paths and growth and development opportunities.
• Continues to find opportunities to learn about areas of specialism and demonstrates a curiosity to learn about different regions, cultures, legislation, and ways of working.

Responsibilities:

• Support the global workforce by providing prompt and effective responses to employee and business inquiries via Zendesk, applying independent judgment in line with company SLAs.
• Troubleshoot Workday (HRIS) issues related to employee lifecycle processes and self-service functionality via Zendesk.
• Identify gaps and areas for improvement in HR processes, establishing and optimizing workflows to better support business needs.
• Process employee lifecycle transactions in Workday, including hires, onboarding, offboarding, role changes, and internal transfers, ensuring a positive employee experience and adherence to best practices across all locations.
• Conduct orientation sessions for new hires and serve as a point of contact throughout onboarding, addressing questions and providing guidance.
• Support payroll, benefits processing, leave administration, and background/identity checks, ensuring standard processes and compliance.
• Advise HR Business Partners and cross-functional teams on HR policy and process best practices, driving efficiency and compliance.
• Interpret HR policies and provide solutions for complex situations requiring independent judgment.
• In the absence of established policies and processes, conduct research into relevant legislation and best practices to ensure compliance and to develop solutions.
• Conduct HR data audits to ensure data integrity, accuracy, and compliance with company policies and regulatory requirements.
• Assist our Talent Acquisition team with scheduling and coordinating phone and video interviews, offer /contract generation, and background and identity check management, across global locations, as required.
• Contribute to the continual development and enhancement of our people processes and workflows, aiming to drive HR process efficiency as well as employee experiences.
• Participate in team-identified projects/initiatives and any ad hoc projects.