Implementation Specialist

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Requirements:

• 1-4 years of experience in a technology, engineering, or analytics related field.
• Bachelor’s Degree in Business, Engineering, Systems Implementation, Statistics, or a related degree.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent customer service skills with data-driven storytelling.
• Strong organizational, time management, and communication skills.
• High degree of accountability and strong Excel & presentation skills.
• Familiarity with performing business analysis.
• Willingness to travel (20%-25%).
• Knowledge of SQL, JSON, databases, and general data technologies.
• Knowledge of visualization (e.g., PowerBI, Tableau) and data prep tools is a plus.
• Utility or energy related field experience is a plus.

Responsibilities:

• Support the full customer implementation process, define to-be processes, scope data integration, and run user training sessions.
• Understand customer data and gather business and technical requirements.
• Run preliminary analysis of client data for smooth data transfer.
• Support Implementation Managers in project status reporting.
• Configure client-specific functionality in the software.
• Test and document data models, processes, and reports.
• Develop customized user testing and training materials.
• Capture and articulate client needs for R&D to influence product features.
• Become a subject matter expert on Urbint's products.