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Account Manager

Posted about 1 month agoViewed

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💎 Seniority level: Manager, 10+ years

📍 Location: United States

🔍 Industry: Fintech

🏢 Company: Array👥 251-500💰 about 2 years agoCreditFinancial ServicesPersonal FinanceFinTechSoftware

🗣️ Languages: English

⏳ Experience: 10+ years

🪄 Skills: Client relationship managementSales experienceCRMFinancial analysisAnalytical thinking

Requirements:
  • 10+ years of experience in B2B2C/B2B Account Management; typically held to achieving >$5M in ARR.
  • A proven track record of meeting and exceeding sales/growth targets
  • Excellent communication and interpersonal skills
  • Strong business acumen and understanding of sales cycles
  • Strong negotiation skills
  • Proven ability to build relationships and manage customer expectations
  • Problem-solving and analytical skills to identify and address client challenges
  • Strong organizational and time management skills to prioritize tasks and meet deadlines
  • Proficiency in CRM systems to manage client data and track sales activity
  • Knowledge of the financial industry and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
Responsibilities:
  • Identify and pursue new sales opportunities within existing accounts, upselling and cross-selling products or services to maximize revenue generation and hit sales targets
  • Develop and nurture long-term relationships with key clients through regular communication, proactive outreach, and deep understanding of the clients goals
  • Develop a very strong understanding of Array’s value propositions and become fluent with key product use cases and applications
  • Establish detailed CRM level understanding of clients in your portfolio e.g. client roadmap & planning cycles, client org chart, key roles & responsibilities etc
  • Become a trusted escalation point for clients to help manage key situations, overcome critical challenges and ensure success of collaborative client projects
  • Manage renewal cycles / contract negotiation by successfully balancing the needs of both the client and Array
  • Understand client needs and pain points, tailoring solutions to meet their specific requirements.
  • Generate sales reports, analyze customer data, and identify trends to inform strategic decisions.
  • Work closely with internal teams like Customer Success, Sales, Product, Engineering, Marketing and Finance to ensure seamless client experience and successful outcomes.
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