Customer Success Manager

Posted 3 months agoViewed

💎 Seniority level: Manager, 7+ years

📍 Location: US

🔍 Industry: Supply Chain SaaS

🏢 Company: project44👥 1001-5000💰 $80,000,000 over 2 years ago🫂 Last layoff almost 2 years agoSaaS Supply Chain Management Enterprise Software Freight Service

🗣️ Languages: English

⏳ Experience: 7+ years

🪄 Skills: LeadershipProject ManagementData AnalysisSalesforceCommunication SkillsAnalytical SkillsNegotiationExcellent communication skillsRelationship buildingProblem-solving skillsAccount ManagementReportingClient relationship managementCross-functional collaborationData visualizationStrategic thinkingCustomer supportCustomer SuccessSaaSBudget management

Requirements:

7+ years of progressive customer facing experience
History of demonstrated comfort engaging a wide spectrum of customer personas from daily users to C-suite
Possess a business acumen capable of delivering independent business challenge diagnosis, success planning and cross-functional mobilization
Embodiment of a growth mindset in all aspects of your daily performance
Executive-ready communication skills in a variety of mediums (virtual/in-person) and the ability to handle interactive customer-facing engagements aimed at conveying value in the present and future state
High degree of intellectual curiosity and inquisitive nature – you are a critical thinker who is always looking for a way to make things work better
Strong project management skills - you keep all the moving pieces organized and on time
A deep passion for peer leadership and delivering results with a cross-functional team
Ability to understand complex business goals and deliver creatively impactful solutions
Prior experience supporting Fortune 500 customer relationships/accounts

Responsibilities:

Execute regular touchpoints with daily users and senior leadership aimed at monitoring and delivering value-driven initiatives
Proactive management of customer health metrics and overcoming engagement obstacles as they emerge
Intimate understanding of our customer’s strategic business priorities to ensure continued and expanding partnership
Maintain a deep familiarity of project44’s offering, resources and product development
Closely monitor contract renewal forecasts and collaborate cross functionally with your sales counterparts to ensure timely and full renewal
Uncover, develop, and maintain account expansion opportunities
Coordinate, prepare and deliver best-in-class Executive Business Reviews on a regular basis while engaging a broad cross-functional team
Develop detailed, accurate annual forecasts for portfolio revenue
Establish relationships with leadership across sales, services, product, channel, and support leadership to ensure cross-functional alignment at scale
Deliver against Key Performance Indicators (KPI) as aligned to V2MOM and Executive Charter
Partner with Sales Executive and Leadership to ensure process, reporting and execution align to meet customer’s needs
Support a culture that encourages and motivates members to achieve their maximum
Build strong operational rigor around goal setting, measurement, and accountability

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