Implementation Analyst

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Requirements:

• 1-4 years of experience in technology, engineering, or an analytics-related field.
• Bachelor’s Degree in Business, Engineering, Systems Implementation, Statistics, or another related degree.
• Strong analytical, critical thinking, and problem-solving skills.
• Track record of excellent customer service skills with ability to influence through data-driven storytelling.
• Strong organizational, time management, and communication skills.
• High degree of accountability.
• Strong Excel and presentation skills.
• Familiarity performing business analysis.
• Willingness to travel (20%-25%).
• Knowledge of SQL, JSON, databases, and general data technologies.
• Knowledge of visualization and data prep tools are a plus.
• Experience in the utility or energy-related field is a plus.

Responsibilities:

• Support the full customer implementation process, defining to-be processes, scoping out data integration needs, running user training sessions, and anything else necessary for successful implementation.
• Work with customers to understand their data and gather custom business and technical requirements.
• Run preliminary analysis of client data to ensure a smooth data transfer to internal teams.
• Support Implementation Managers in reporting project status and forecasts.
• Configure client-specific functionality in the software.
• Test and document underlying data models, processes, and reports.
• Support the development and delivery of customized user acceptance testing and training materials for end users.
• Clearly capture and articulate client needs to the R&D team to influence new product features.
• Become a subject matter expert on Urbint’s products.