Call Center Agents

Posted 2024-11-07

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💎 Seniority level: Entry, Previous experience in a customer service role preferred

📍 Location: Athens, GA

🔍 Industry: Insurance

🗣️ Languages: English

⏳ Experience: Previous experience in a customer service role preferred

🪄 Skills: Communication SkillsCollaborationMicrosoft ExcelCustomer serviceMicrosoft Office

Requirements:

High school diploma or equivalent.
Previous experience in a customer service role preferred.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office and call center software.

Responsibilities:

Answering incoming calls and responding to customer inquiries.
Making outbound calls to follow up on customer requests.
Providing information about products and services.
Resolving customer complaints and issues.
Documenting all interactions in the call center software.

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