Call Center Agents

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Requirements:

• High school diploma or equivalent.
• Previous experience in a customer service role preferred.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and call center software.

Responsibilities:

• Answering incoming calls and responding to customer inquiries.
• Making outbound calls to follow up on customer requests.
• Providing information about products and services.
• Resolving customer complaints and issues.
• Documenting all interactions in the call center software.