Remote Senior Call Center Representative
Company:TechOp Solutions International
Location:Miami, Florida, United States
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
Communication SkillsCustomer serviceWritten communicationMultitaskingComplianceMicrosoft Office SuiteResearchVerbal communicationReportingTrainingData entryCRM
Requirements:
5+ years experience in a call center Associates Degree Proven ability to multitask simultaneously communicating and inputting data Strong written and verbal communication skills Proficiency with telephony systems, CRMs, and Microsoft Office Suite Experience in handling sensitive information
Responsibilities:
Answer and track incoming calls Prepare and submit accurate, detailed reports in government systems Train and onboard new CSRs Conduct database and open-source research Route and escalate calls appropriately
