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Customer Success Manager - CPGs

Posted 2024-10-24

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💎 Seniority level: Manager, 5+ years

📍 Location: Mexico, Chile, Argentina, Colombia

💸 Salary: 2500 - 5000 USD per month

🔍 Industry: CPG (Consumer Packaged Goods)

🏢 Company: AltScore

🗣️ Languages: English, Spanish

⏳ Experience: 5+ years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem Solving

Requirements:
  • 5+ years of experience in account management, ideally within the CPG industry.
  • Bilingual (English/Spanish): Fluent in both languages.
  • Hands-on, detail-oriented, and capable of managing day-to-day tasks.
  • Ambitious and eager to learn, ready to take on new challenges.
  • Strong relationship-building skills with customers and internal teams.
  • Effective problem-solver, maintaining composure in high-pressure situations.
Responsibilities:
  • Manage a portfolio of key accounts, ensuring successful onboarding and achievement of goals.
  • Work with the data team to create reports and dashboards that reflect customer value.
  • Be the voice of the customer within the company, ensuring feedback is included in product development.
  • Collaborate with internal teams to enhance customer success processes.
  • Align customer roadmaps with delivery and product marketing teams.
  • Develop and execute strategies to support customer growth.
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