Customer Success Manager - CPGs

5+ years of experience in account management, ideally within the CPG industry. Bilingual (English/Spanish): Fluent in both languages. Hands-on, detail-oriented, and capable of managing day-to-day tasks. Ambitious and eager to learn, ready to take on new challenges. Strong relationship-building skills with customers and internal teams. Effective problem-solver, maintaining composure in high-pressure situations.

Manage a portfolio of key accounts, ensuring successful onboarding and achievement of goals. Work with the data team to create reports and dashboards that reflect customer value. Be the voice of the customer within the company, ensuring feedback is included in product development. Collaborate with internal teams to enhance customer success processes. Align customer roadmaps with delivery and product marketing teams. Develop and execute strategies to support customer growth.