ApplyCustomer Success Manager - CPGs
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💎 Seniority level: Manager, 5+ years
📍 Location: Mexico, Chile, Argentina, Colombia
💸 Salary: 2500 - 5000 USD per month
🔍 Industry: CPG (Consumer Packaged Goods)
🏢 Company: AltScore
🗣️ Languages: English, Spanish
⏳ Experience: 5+ years
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingRelationship building
Requirements:
- 5+ years of experience in account management, ideally within the CPG industry.
- Bilingual (English/Spanish): Fluent in both languages.
- Hands-on, detail-oriented, and capable of managing day-to-day tasks.
- Ambitious and eager to learn, ready to take on new challenges.
- Strong relationship-building skills with customers and internal teams.
- Effective problem-solver, maintaining composure in high-pressure situations.
Responsibilities:
- Manage a portfolio of key accounts, ensuring successful onboarding and achievement of goals.
- Work with the data team to create reports and dashboards that reflect customer value.
- Be the voice of the customer within the company, ensuring feedback is included in product development.
- Collaborate with internal teams to enhance customer success processes.
- Align customer roadmaps with delivery and product marketing teams.
- Develop and execute strategies to support customer growth.
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