Project Manager (E-commerce)

At least 3 years of experience in a project management role within a digital agency Direct experience managing ongoing client retainers, not only fixed-scope projects Familiarity with Shopify and Klaviyo, and how they’re used in ecommerce environments Confidence leading client conversations and managing expectations Strong organizational skills with the ability to manage multiple clients and priorities Experience tracking hours, budgets, and resourcing responsibly A proactive, detail-focused approach to delivery and problem solving

Oversee day-to-day execution across multiple ecommerce client accounts using Shopify and Klaviyo Own prioritization and delivery, ensuring work aligns with agreed goals and timelines Act as the primary point of contact for assigned clients, maintaining strong working relationships Lead recurring client calls, setting agendas and translating discussions into clear actions Share regular written updates outlining progress, risks, wins, and upcoming priorities Maintain ongoing plans and roadmaps to guide work over time Track delivery progress and performance using shared dashboards or reporting tools Coordinate internal contributors across strategy, marketing, design, development, and QA Run internal alignment meetings to keep teams focused and organized Identify potential delivery, scope, or resourcing issues early and address them proactively Track time, budgets, and capacity using tools such as Harvest Ensure work is reviewed and delivered with quality and clarity Keep documentation and notes organized to support continuity