- Elicit solution requirements and objectives from clients and stakeholders and then break them down into functional requirements, including use cases, user stories, and acceptance criteria
- Translate complex data sets into solution-oriented designs that address customer needs and business goals
- Evaluate and incorporate relevant technologies, including Cognigy and other conversational AI platforms, into solution designs
- Collaborate with cross-functional teams including Professional Services, Sales Engineering, and Account Executives to scope and deliver tailored solutions
- Prepare and deliver presentations to clients and stakeholders in the form of solution approaches or overviews, impact assessments, and project readouts
- Serve as the solution expert during the CXone pre-sales and implementation cycles, understanding Project Implementation methodologies such that you can ensure CXone delivers the right solution to the customer and that desired business outcomes are achieved
- Be able to speak to the capabilities of the CXone Product Suite
- Provide technical architecture leadership, analysis, design, development and enhancement
- Maintain expertise and currency in industry leading contact center technologies
- Assist with the project management design of the end-to-end solution life-cycle
Artificial IntelligenceCollaborationMicrosoft Excel+3 more