NETGEAR

Netgear designs, develops, and markets networking products for home users and small businesses worldwide.

1001-5000 employees
Founded 1996
$98M post ipo equity
Internet of Things
Public Company

Open Positions6

Remote or regional-basedFull-TimePosted
  • Act as the technical support escalation point for IT and AV customers, providing in-depth troubleshooting and resolution for escalated tickets involving NETGEAR equipment, with a preference in engaging customers directly by phone.
  • Diagnose and resolve complex technical issues related to: Layer 2 and Layer 3 switching, QoS / IGMP / STP, AV protocols and interoperability (Dante, NDI, AES67, etc.), Routing protocols, Wireless networking.
  • Collaborate with engineering and product teams to escalate and resolve bugs or undocumented behaviors, ensuring high customer satisfaction.
  • Assist with advanced configurations, firmware validation, and product behavior replication in lab environments.
  • Document solutions, root causes, and workarounds in the knowledge base to support continuous improvement of support operations.
  • Provide feedback to product and development teams regarding recurring issues, customer feature requests, and usability improvements.
  • Stay up to date with emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates.
  • Contribute to proactive support initiatives, including support guides, training for lower tier support teams, and customer-facing webinars or documentation.
  • Monitor for, identify and report on trends in escalations.
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About NETGEAR

NETGEAR is transforming how the world connects, delivering intelligent, award-winning networking solutions for consumers, businesses, and service providers. You will contribute to a company with nearly three decades of expertise, building products known for uncompromising performance, speed, security, and stability. NETGEAR products are sold in approximately 28,000 retail locations globally and through 27,000 value-added resellers, demonstrating broad reach and customer trust. The company prioritizes innovation, investing around 10% of its annual revenue in research and development to stay at the forefront of connectivity. This includes expanding their Wi-Fi 7 lineup and enhancing security offerings.

How We Work

NETGEAR fosters a culture of innovation, respect, and shared success. You will work with performance-driven teams committed to shaping the future of connectivity. The company values employees as essential building blocks of success, encouraging a collaborative and accountable environment. NETGEAR embraces a hybrid work model, with employees in the office three days a week to balance flexibility and in-person collaboration. This approach promotes innovation, a sense of belonging, and connection across global teams. You will find opportunities to learn new skills and collaborate with talented individuals from diverse backgrounds.

Engineering at NETGEAR

NETGEAR engineers craft cutting-edge networking solutions, focusing on performance, security, and ease-of-use. You will solve complex challenges related to wireless technologies like WiFi 6E and WiFi 7, ensuring high throughput and seamless connectivity. The company actively addresses the persistent challenge of securing firmware and managing patches in network devices, emphasizing proactive security measures. Engineers also work on advanced features like tri-band WiFi and Smart Connect, optimizing network performance for multiple devices. You will contribute to developing solutions that bridge internal networks to the internet, often incorporating third-party components, which adds to the complexity and interesting problem-solving aspects of the work.

Why Join Us

  • Shape the future of connectivity with a pioneering spirit, working on innovative products that connect millions globally.
  • Contribute to a performance-driven team that values your ideas, offering a platform to perform regardless of your position.
  • Engage with diverse business functions and collaborate with talented individuals from various professional and cultural backgrounds.
  • Work in a hybrid environment that blends flexibility with in-person collaboration to foster innovation and connection.
  • Join a company committed to product security and delivering reliable, secure products that protect user privacy and data.

Tech Stack

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