Serve as the technical escalation point for Enterprise Networking and AV customers, working with them directly by phone whenever possible.
Diagnose and resolve complex issues involving Layer 2 switching, Layer 3 routing, QoS, IGMP, STP, wireless networking, and AV-over-IP.
Support NETGEAR switches, WiFi access points, security gateways, and cloud-based and on-premises management solutions.
Work with engineering and product teams to resolve complex issues and bugs and share customer feedback.
Replicate issues and validate fixes hands-on in lab environments.
Document solutions, root causes, and workarounds in the knowledge base.
Stay current on networking and AV technologies, NETGEAR product roadmaps, and firmware updates.
Create support guides, train lower-tier support teams, and contribute to customer-facing webinars and documentation.
Showing 1 of 3 positions
About NETGEAR
NETGEAR is transforming how the world connects, delivering intelligent, award-winning networking solutions for consumers, businesses, and service providers. You will contribute to a company with nearly three decades of expertise, building products known for uncompromising performance, speed, security, and stability. NETGEAR products are sold in approximately 28,000 retail locations globally and through 27,000 value-added resellers, demonstrating broad reach and customer trust. The company prioritizes innovation, investing around 10% of its annual revenue in research and development to stay at the forefront of connectivity. This includes expanding their Wi-Fi 7 lineup and enhancing security offerings.
How We Work
NETGEAR fosters a culture of innovation, respect, and shared success. You will work with performance-driven teams committed to shaping the future of connectivity. The company values employees as essential building blocks of success, encouraging a collaborative and accountable environment. NETGEAR embraces a hybrid work model, with employees in the office three days a week to balance flexibility and in-person collaboration. This approach promotes innovation, a sense of belonging, and connection across global teams. You will find opportunities to learn new skills and collaborate with talented individuals from diverse backgrounds.
Engineering at NETGEAR
NETGEAR engineers craft cutting-edge networking solutions, focusing on performance, security, and ease-of-use. You will solve complex challenges related to wireless technologies like WiFi 6E and WiFi 7, ensuring high throughput and seamless connectivity. The company actively addresses the persistent challenge of securing firmware and managing patches in network devices, emphasizing proactive security measures. Engineers also work on advanced features like tri-band WiFi and Smart Connect, optimizing network performance for multiple devices. You will contribute to developing solutions that bridge internal networks to the internet, often incorporating third-party components, which adds to the complexity and interesting problem-solving aspects of the work.
Why Join Us
Shape the future of connectivity with a pioneering spirit, working on innovative products that connect millions globally.
Contribute to a performance-driven team that values your ideas, offering a platform to perform regardless of your position.
Engage with diverse business functions and collaborate with talented individuals from various professional and cultural backgrounds.
Work in a hybrid environment that blends flexibility with in-person collaboration to foster innovation and connection.
Join a company committed to product security and delivering reliable, secure products that protect user privacy and data.