Replicant

👥 101-250💰 $78,000,000 Series B about 3 years agoArtificial Intelligence (AI)Information Services Data Center Automation Machine Learning Information Technology Software💼 Private Company

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Replicant is at the forefront of AI-powered customer service, transforming how companies interact with their customers. We develop cutting-edge voice technology that automates common customer service inquiries, freeing up human agents to handle complex issues. Our AI platform facilitates natural conversations across voice, messaging, and digital channels, providing 24/7 support without the wait. As the leader in Contact Center Automation, we're making a significant impact on the industry. Our technology stack includes SPF, HSTS, DNSSEC, Amazon Web Services (AWS), and Apache 2.4, among others. We're currently leveraging Large Language Models (LLMs) to further enhance our capabilities. Our engineering culture values open communication, collaboration, and a commitment to continuous improvement. We are a remote-first company with a global presence, serving Fortune 500 clients and running millions of AI calls per month. We are a team of passionate individuals driven by our three core values: Blade Runners (ownership and taking pride in goals), Bread Makers (humility and egalitarian culture), and Självdistans (self-distance and critical self-reflection). Replicant is proud to be an equal opportunity employer, fostering an inclusive and diverse workplace. We've experienced significant growth, tripling our team and quadrupling revenue, as recognized by The Information's ranking as a top enterprise AI company. We're well-funded, with a Series B round in 2022. Join us and make an impact on the future of customer service! Our commitment extends beyond technological innovation. We offer competitive salaries, equity, and benefits, including top-tier healthcare, a health and wellness perk, equipment stipend, flexible vacation, and team trips. Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years. If you're passionate about AI and want to be part of a fast-growing, innovative company, explore our open positions.

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Jobs at this company:

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🔥 Senior Machine Learning Engineer

Posted 9 days ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

5+ years of software development experience in ML infra, ML tooling, or products with ML usage
Preferred if experienced with the ML ecosystem (e.g. python, pytorch, faiss, elastic search)
Excellent communication skills and a vivid imagination
Passion about engineering and team culture
You love tackling ambiguous technical problems and developing solutions to problems with significant impact
You are an independent thinker and like to own and solve complex problems
You are interested in exploring the nuance and aesthetic of conversations

💡 Responsibilities

Leading the exploration and application of Large Language Models and Generative AI, venturing into new areas within these fields
Translating the latest research into high-performing systems and models that can be practically applied to enhance user experiences
Help set the team's strategic direction, cultivating an environment that encourages innovation and professional growth
Actively engaging in all aspects of development, from ideation and experimentation to implementation and deployment
Collaborating with various teams and product managers to develop and implement ML based solutions, ensuring performance optimization and alignment with broader business goals

PythonSoftware DevelopmentData AnalysisElasticSearchMachine LearningNumpyPyTorchAlgorithmsCommunication Skills

Posted 9 days ago

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🔥 Engagement Manager

Posted 11 days ago

📍 Canada

🧭 Full-Time

🔍 Customer Service

🔧 Requirements

2-3 years customer-facing project management or business consulting experience
Demonstrated desire to work in a leveraged manner, working through others to deliver high quality results across a larger sphere of influence
Excellent interpersonal, written and verbal communication skills. Excellent customer facing and presentation skills
Excellent organizational skills, ability to set own task lists and timelines
Ability to negotiate with customers the benefit of Replicant. Ability and willingness to work under pressure in a highly dynamic environment
Bachelor's degree in a technical field (or equivalent)

💡 Responsibilities

Working with Replicant teams and business partner resources to provide advice, guidance and best practices for Replicant customer solutions
Working with other Replicant Engagement Managers to staff projects with appropriate resources
Helping to create and enforce Replicant’s implementation methodologies
Running projects with Replicant customers
Serving as the Professional Services account owner for customers with active implementation projects

Project ManagementCross-functional Team LeadershipCommunication SkillsCustomer serviceAgile methodologiesNegotiationPresentation skillsAccount ManagementRelationship managementSales experienceTeam managementStakeholder managementCustomer Success

Posted 11 days ago

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🔥 Engineering Manager, Site Reliability

Posted 15 days ago

📍 Canada

🧭 Full-Time

🔍 Software Development

🔧 Requirements

You bring 2+ years of experience thoughtfully leading remote teams in reliability, infrastructure, or software engineering
You take ownership, guiding high-impact projects from idea to completion, often in close partnership with others
You have a strong track record of delivering critical infrastructure while supporting and coordinating across teams to meet shared goals
You bring a deep understanding of modern public cloud infrastructure, observability practices, and distributed systems, and enjoy sharing that knowledge with others
You communicate clearly, plan collaboratively, and bring creativity and curiosity to complex challenges
You’re skilled at turning abstract ideas into approachable, incremental plans that create alignment and shared understanding
You care about growing others and bring a thoughtful approach to career development—supporting team members through mentorship, growth opportunities, and promotions.
You value data-informed decision-making and are passionate about using insights to improve how your team and product evolve
You're comfortable using tools like JIRA, Google Sheets, and dashboards to support transparency and make collaborative decisions
You're committed to fostering team health, consistent progress, and shared learning through agile practices and a culture of continuous improvement

💡 Responsibilities

Support a collaborative working culture in a remote-first environment
Leverage your technical expertise to drive project success by shaping architecture, guiding design decisions, and maintaining code quality through regular reviews—while occasionally contributing hands-on to non-critical path initiatives
Coach and mentor your team by creating individualized development plans, tracking progress through measurable goals, and uniting the team around our company vision
Partner with internal teams and business partners to scale a robust cloud infrastructure, ensuring operational excellence and cost efficiency for our virtual agent platform
Cultivate a "shift left" culture for sustainable shared ownership of platform reliability, scalability, and performance
Oversee On-Call and Incident Management processes and procedures
Collaborate with Engineering Leadership to shape best practices and drive operational and technical excellence across teams

AWSLeadershipAgileCloud ComputingKubernetesPeople ManagementCollaborationCI/CDRESTful APIsLinuxDevOpsTerraformMicroservices

Posted 15 days ago

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🔥 Field Marketing Manager

Posted 28 days ago

📍 United States

🧭 Full-Time

🔍 SaaS

🔧 Requirements

4+ years of experience in a field and events marketing role, preferably within the fast-paced technology company and SaaS environment
Experience in working with external vendors (event agencies, design, event supply chain and trade show organizers) as well as Revenue teams
A proven track record of conceptualizing and executing impactful field marketing events and conferences
Experience with marketing automation and CRM platforms
Exceptional organizational skills and strong attention to detail

💡 Responsibilities

Own planning and execution of a diverse range of field and marketing events, including trade shows, conferences, field activations, and local promotional activities
Ensure seamless orchestration of all events operations, from pre-event logistics, on-site coordination, to post-event evaluations
Partner with BDRs and Marketing to launch event promotion plans that maximize attendance and foster heightened engagement
Work cross-functionally with RevOps, BDRs, and Sales teams to ensure effective and timely post-event follow up
Collaborate closely with the Sales team to actively inform and shape customer and prospect-oriented programs that drive pipeline growth and opportunity creation in different stages of the sales cycle
Conduct thorough analysis and evaluation of key performance indicators (KPIs) and provide actionable insights and recommendations for pursuing new and effective tactics

SalesforceCross-functional Team LeadershipSales experienceLead GenerationCRMSaaSBudget management

Posted 28 days ago

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🔥 Conversational AI Designer

Posted 28 days ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Experience working with self-service automation technologies and API integrations (e.g., Zapier, UiPath) to comprehensively think through all permutations of variables and pathways required to automate a critical business process inside an enterprise setting
Excellent written and verbal communication skills in a client-facing role, and you’re interested in exploring the nuances and aesthetics of conversations and sweat every detail of a script
BS/MS degree in Interaction Design / HCI, Linguistics, Information Systems or another related field
2-3 years of experience designing AI-based experiences

💡 Responsibilities

Own conversation design for Replicant’s AI Agents, ensuring every call interaction is seamless, intuitive, and engaging, achieving high-quality UX for all personas
Work directly with Replicant customers to discover their callers’ and their own unmet needs, crafting solutions that will help transform their businesses
Use Replicant's platform to build the AI Agent that satisfies the defined requirements, making edits where required throughout the implementation lifecycle
Partner with Engineers and Engagement Managers to develop requirements, enable integration of systems, and ensure that every AI Agent exceeds customer expectations and delivers the highest possible resolution
Develop intent taxonomies that blend customer requirements and caller needs, to increase our AI Agents’ Natural Language Understanding performance, in partnership with our Machine Learning teams
Use analytics & visualization tools to measure and improve conversational outcomes, owning the performance of the AI Agent through our Hypercare period
Work with your peers to improve Replicant’s conversation design best practices through data-driven experimentation
Engage with Replicant’s Product teams to evaluate and integrate new features into AI Agents, including reusable assets and tasks

SQLBusiness AnalysisData AnalysisUser Experience DesignTableauAPI testingCommunication SkillsAnalytical SkillsCustomer serviceWritten communicationData visualization

Posted 28 days ago

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🔥 Sales Engineer

Posted about 1 month ago

📍 United States

🧭 Full-Time

🔍 Customer Service Automation

🔧 Requirements

5+ years in a Solutions Engineering or similar customer-facing technical role
Curiosity about AI and some experience with prompt engineering (formal or self-taught)
Familiarity with APIs and authentication methods (e.g., REST, OAuth 2.0)
Clear written and verbal communication, with an ability to tailor your message
A collaborative, get-things-done mindset
A degree in Computer Science, Information Systems, or equivalent experience—what matters most is your ability to learn and deliver

💡 Responsibilities

Work closely with the sales team to gather customer requirements
Own the technical side of the sales process
Identify technology trends in industry verticals
Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more
Review and write API specifications for internal and external stakeholders
Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality
Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant’s platform
Analyze conversational data to uncover trends, insights, and areas for automation or improvement
Translate findings into clear narratives that resonate with business and technical stakeholders
Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment
Attend customer meetings and provide technical support to the Account Executives

Data AnalysisSalesforceAPI testingCommunication SkillsCustomer serviceRESTful APIs

Posted about 1 month ago

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