Replicant

Replicant is a contact center automation software that helps companies automate their most common customer service requests.

101-250 employees

Founded 2017

$78M series b

Artificial Intelligence (AI)

Private Company

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Artificial Intelligence (AI)Information Services Data Center Automation Machine Learning Information Technology Software

Open Positions4

CanadaFull-TimeAI, Customer ServicePosted

Lead Quality Engineer

Serve as the company-wide leader for quality engineering, shaping how quality is built into Replicant’s platform, championing a high bar across teams, and driving the practices and execution that make it real
Lead, mentor, and support a team of 5 AI-enabled QA Engineers, raising the technical bar and guiding the team toward a more scalable quality engineering practice, with the opportunity to grow into a people management role
Lead Replicant’s AI-native quality engineering strategy to scale coverage, accelerate validation, and surface failures earlier
Build AI-driven testing workflows that let a small team deliver broad, scalable validation across the platform
Own the quality feedback loop from internal dogfooding, customer A/B testing, customer feedback triage, and bug reporting, turning real-world usage into faster fixes, better test coverage, and stronger product decisions
Partner with Product and Engineering early to improve testability, shape acceptance criteria, and build quality in from the start
Build and improve automation frameworks, validation tooling, and CI/CD quality gates for reliable, repeatable releases
Use AI and analytics to expand edge-case coverage, summarize failures, and generate insights that inform roadmap and release decisions

PythonArtificial IntelligenceJavascript+4 more

Showing 1 of 4 positions

About Replicant

Replicant is revolutionizing customer service by building the world's first autonomous contact center, powered by advanced AI voice technology. They are on a mission to automate complex conversations, allowing human agents to focus on high-empathy interactions. Their "Thinking Machine" handles millions of calls monthly for Fortune 500 companies and high-growth innovators, providing instant, 24/7 personalized service. Replicant's platform understands natural language, even colloquialisms, and aims to resolve up to 80% of inquiries autonomously across voice, text, and chat channels. This innovation drastically cuts down on hold times and allows businesses to scale operations efficiently.

How We Work

Replicant fosters an egalitarian culture where ownership and collaboration are highly valued. They champion open communication and continuous feedback, believing that every team member impacts their culture. Their values, "Blade Runners," "Bread Makers," and "Självdistans," reflect a commitment to resourcefulness, humility, and objective self-reflection.

Engineering at Replicant

Replicant tackles the intricate challenge of enabling machines to have useful, complex conversations. Their core focus has been on developing an AI brain that can listen closely, think quickly, interpret complex speech patterns, and even understand slang and humor. They build elegant tools that allow their AI to listen, think, speak, act, and interact seamlessly. Unlike generic chatbots, Replicant trains AI agents by modeling thousands of successful calls from contact centers, leading to faster deployments and higher resolution rates. Their platform continuously learns from customer interactions, improving daily.

Why Join Us

Shape the future of AI-first customer service with category-defining technology and a kind, ambitious team.
Work in a remote-by-design environment that values work-life balance and provides flexible vacations and sabbaticals.
Contribute to a product that automates millions of customer conversations monthly, freeing human agents for more complex tasks.
Benefit from a competitive compensation package, including equity, and a dedicated stipend for tech and continuous learning.
Thrive in a culture that encourages ownership, collaboration, and continuous growth, embodying values like 'Blade Runners' and 'Bread Makers'.

Benefits & Perks

Remote-friendly work environment with company-wide and team offsites for in-person connection.
Tech & learning stipend for conferences, books, and courses.
Flexible vacations and paid sabbatical after 5 years of service.
Comprehensive health & wellness benefits, including a stipend for physical and mental well-being.
Competitive salaries and equity with upside.
Equipment stipend for essential work tools.

Tech Stack

web_serverservermx

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