Masabi

Masabi is the global leader in transport mobile ticketing and payments.

51-100 employees
Founded 2001
Ticketing
Private Company

Open Positions6

CanadaContractTransit, MobilityPosted
  • Act as the primary contact for 1st and 2nd line technical support via phone and email
  • Diagnose and troubleshoot incidents, collaborating with Product and Engineering to ensure timely resolution
  • Manage incident reports, customer communications, and escalations, ensuring service levels are met
  • Resolve technical and non-technical issues in a professional and customer-centric manner
  • Investigate platform and hardware issues across our Justride system
  • Assist with customer configurations for special events and ticketing programs
  • Deliver training to customers via video conferencing and occasional in-person sessions
  • Create and maintain internal documentation, FAQs, and technical reference materials
  • Build a deep understanding of our products and how they’re used in real-world scenarios
  • Participate in on-call rotations during critical launches and go-live periods
SalesforceZendesk
Showing 1 of 6 positions

About Masabi

Masabi is a global leader in mobile ticketing and payments for public transport. Their award-winning JustRide platform allows riders to seamlessly purchase and display tickets on their mobile phones, streamlining the transit experience for millions worldwide. With integrations with major transport platforms and partnerships with key players like Uber and Transit, Masabi is at the forefront of the fare payment revolution. Masabi's technology stack includes Cloudflare CDN, Google Analytics 4, and a variety of other technologies. The company is currently leveraging these to create an exceptional product for their clients. They operate with a strong engineering culture. Masabi has a global presence with offices in New York, Boston, and London, along with a remote work policy that supports employees. The company fosters innovation, collaboration, and employee growth, as reflected in their diverse and passionate team. Masabi's commitment to making public transport more accessible and efficient is evident in its widespread deployment across over 250 locations globally. With a team of 51-100 employees, Masabi is an active company that continues to grow. They have received $40.8M in funding over 8 rounds. Masabi is dedicated to making a difference in the world by improving accessibility and making fares fair for everyone.

Tech Stack

frameworkserveranalytics

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