- Manage customer and partner inquiries through the Zendesk ticketing system and occasional calls.
- Collaborate with the service team and other internal departments to resolve complex customer issues.
- Maintain customer data and manage operational orders to ensure smooth processes.
- Create and update articles for the company Help Center.
- Engage with job board partners and support recruitment campaign management.
- Identify and drive opportunities for product and service optimization in partnership with Customer Success, Product, and Finance teams.
ZendeskTechnical supportCustomer support