- Own commercial targets and drive revenue growth through proactive outreach, customer activation, and expansion.
- Conduct structured discovery conversations to understand recruitment workflows and guide customers toward appropriate commercial models.
- Manage the full customer lifecycle from end-to-end, including contracting, onboarding, and activation.
- Utilize platform usage data and market signals to proactively identify and pursue expansion opportunities.
- Serve as a strategic partner to customers and provide internal feedback to Product and Operations teams.
- Collaborate to build and refine the Activation & Expansion playbook and commercial workflows.
- Lead customer communications during incidents and escalations while coordinating cross-functionally.
Data AnalysisMicrosoft Power BIAccount Management