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🔍 SaaS (Software as a Service)
- Strong verbal and written communication skills, with the ability to engage and influence stakeholders at various levels.
- Strong negotiation skills with the ability to navigate contract discussions.
- A passion for delivering excellent customer service and a strong commitment to customer success.
- Exceptional attention to detail, with the ability to manage multiple accounts and deadlines simultaneously.
- Quick learner, coachable, and adaptable to a dynamic environment.
- Effective communicator across teams via video conferencing, phone, or email.
- Familiarity with automation tools (e.g., Outreach, Salesforce, LinkedIn preferred).
- Preferred education includes secondary education in Business, Marketing, Communications, or a related discipline.
- Manage the end-to-end renewal process for a portfolio of customer accounts, ensuring timely and successful renewals.
- Work closely with CSMs, CS Ops, and customers to understand their business objectives and challenges.
- Collaborate with internal teams (e.g., Sales, Product) to address customer concerns.
- Maintain accurate records of renewal activities and customer interactions in CRM system.
- Identify potential upsell opportunities based on customer needs and product usage.
- Serve as a customer advocate, ensuring feedback is communicated.
- Anticipate challenges and identify opportunities for scalable solutions.
Communication SkillsCustomer serviceNegotiationAttention to detailWritten communicationAdaptability
Posted 2 months ago
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