Ten Group

Ten Group is a global leader in lifestyle management and concierge services, aiming to be the most trusted service business in the world. With over 1000 employees across a strong global network, Ten combines expertise, technology, and buying power to provide members with exclusive access to travel, entertainment, dining, and luxury retail services. As a Certified B Corp, Ten is committed to making a positive impact on society and the environment while continuously innovating and improving member experiences.

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🔥 Virtual Lifestyle Concierge - Norwegian & Swedish | Oslo

Posted 2024-11-21

📍 Norway

🧭 Full-Time

🔍 Luxury concierge service

Excellent language skills in professional English, Norwegian, and Swedish (C1-C2).
2+ years experience in leisure, hospitality, retail, customer service, concierge, or call center.
Exceptional verbal and interpersonal skills.
Strong administration skills and ability to meet deadlines.
Passion for travel and luxury lifestyle including gastronomy, events, and culture.
Flexibility and ability to work under pressure.
Proficient with Microsoft Office programs.

Orchestrating exclusive experiences for high-net-worth clients.
Curating unparalleled travel itineraries.
Anticipating clients' needs to transform dreams into reality.
Providing exceptional service and support.

Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-21

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🔥 Head of Dining and Commercial Partnerships

Posted 2024-10-24

📍 United States

🔍 Dining and Commercial Partnerships

Proven track record of negotiating and acquiring relationships.
Experience with Dining Booking Platforms, API distribution, and venue management systems.
Experience working across multiple markets with a successful track record.
Broad working knowledge of key brands and partners in lifestyle industries.
Ability to lead new business initiatives aligned with dining objectives.
Strong people management skills to motivate and drive performance.
Experience in customer-focused industries with emphasis on service excellence.
Project management experience managing complex global projects.
Account management experience with senior stakeholders building trust.
Analytical decision-making using performance data to drive results.

Take full accountability for all proposition partnerships and contracts secured in the dining category globally.
Develop a clear strategy for best market offers and commission agreements.
Seek new opportunities for growth in access for UHNW markets.
Lead dining experts globally to maintain relationships with partners for future growth.
Monitor performance of partnered suppliers for quality service and member satisfaction.
Work with marketing to ensure event exposure for members.
Stay aware of competitors to maintain a competitive edge.
Collaborate with operational teams to improve processes.
Drive efficiency in dining teams through process development.
Conduct appraisals to discuss performance and personal development.

LeadershipProject ManagementBusiness DevelopmentPeople ManagementStrategyBusiness developmentNegotiation

Posted 2024-10-24

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🔥 Private Travel Manager

Posted 2024-10-16

📍 Canada

🔍 Luxury travel

Solid background in high end luxury travel industry, including experience in curating bespoke travel experiences, managing high-profile clients, and collaborating with luxury accommodations and service providers.
Well-travelled and able to use your own travel experiences to inspire members along side in-depth knowledge of luxury travel destinations worldwide.
Experienced in working with high-net-worth clients and family offices.
The ability to effectively sell premium services, negotiate with suppliers, and upsell additional amenities is vital for driving revenue and maximizing client satisfaction.
Sound knowledge of high end product, including private jets, yacht charter, expedition travel, and cruising.
Ability to organise, attend, and host events with members and demonstrate an understanding of the high-end market.
A deep commitment to providing unparalleled customer service along with the ability to anticipate and fulfill the unique needs and preferences of luxury clientele.
Proven ability to build and maintain strong relationships with clients, partners, vendors, and other stakeholders in the luxury travel industry.
Demonstrated professionalism and discretion when handling confidential information and interacting with high-profile clients.
Must be enthusiastic about creating unforgettable experiences and exceeding client expectations.

Curate bespoke luxury travel itineraries tailored to the unique preferences, interests, and requirements of high-net-worth individuals for Ten Members.
Develop and maintain relationships with a portfolio of key members, family offices, and corporate clients, understanding their wants and needs and putting their satisfaction at the heart of everything that we do.
Cultivate and maintain strong relationships with UHNW clients, understanding their preferences and anticipating their needs to exceed expectations at every turn.
Help to develop, attend and host member events to promote Ten’s luxury travel offering.
Proactively curate unique experiences for members, working closely with the product and content teams to create collateral that can be shared.
Work closely with internal teams such as concierge services, destination specialists, and operations to ensure seamless collaboration and execution of travel plans.
Handle sensitive client information with the utmost discretion and maintain strict confidentiality at all times.
Produce timely, accurate, and informative documentation to support travel arrangements.
Be always on call to members when travelling.
Keep abreast of the latest trends and developments in luxury travel, continuously enhancing product knowledge and expertise to offer innovative and cutting-edge experiences.

LeadershipBusiness DevelopmentPeople ManagementProduct ManagementProduct OperationsCross-functional Team LeadershipStrategyBusiness developmentCommunication SkillsAnalytical SkillsCollaborationCustomer service

Posted 2024-10-16

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🔥 Travel Services Agent - Trilingual Speaking (Fully Remote)

Posted 2024-10-13

📍 Malaysia

🧭 Full-Time

🔍 Travel services

Excellent written and spoken English, along with Mandarin and Cantonese.
Outstanding communication and interpersonal abilities, with a calm and professional demeanor at all times.
A genuine dedication to going the extra mile for customers, with tact, diplomacy, and a knack for creative solutions.
Thrive in a dynamic, ever-changing environment, where your flexibility and adaptability shine.
Previous experience in travel and customer service, especially handling high call volumes, is highly valued.

Engage directly with customers via phone and email to understand their requirements and expertly guide them through the reservation process.
Manage a high volume of interactions, ensuring each one is handled with professionalism and efficiency.
Be a problem solver, dedicated to customer satisfaction, showing initiative and creativity to best meet the unique needs of each member.
Collaborate with a passionate team, but also have the autonomy to work independently and make decisions that enhance the customer experience.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-10-13

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🔥 Luxury Travel Consultant - Arabic speaking

Posted 2024-09-20

📍 London, Manchester, Liverpool, Edinburgh, Bristol, England, United Kingdom

🧭 Full-Time

🔍 Luxury travel and concierge services

Fluency in English and native Arabic is required; excellent written and oral communication is essential.
Several years of professional experience in the travel industry, ideally in a tour operator or travel agency.
Knowledge of GDS (preferably Amadeus) and strong destination knowledge.
Ability to work under pressure and provide exceptional service.

Advise our customers - Premium Cardholders - on travel requests via phone, chat, and email in English and Arabic.
Design and prepare tailor-made offers including travel documents, obtaining visas, and making reservations.
Cross-sell lifestyle services for travel inquiries and maintain up-to-date records for members.
Conduct research and represent the company, promoting concierge values.

Communication SkillsCustomer serviceWritten communication

Posted 2024-09-20

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🔥 Travel Consultant - Trilingual Speaker - Malaysia (Fully Remote)

Posted 2024-09-20

📍 Malaysia

🧭 Full-Time

🔍 Travel

Demonstrated experience in a dedicated Cruise ship sales role in a travel agency, tour operator or concierge business.
Experience working as a Cruise Specialist within a Travel Agency.
Demonstrated experience in a dedicated flight sales role in a travel agency, tour operator or concierge business.
Hands-on experience in one or more GDS systems, ideally Amadeus, including complex multi-sector and round the world routing departing from all major global hubs.
A knowledge of and enthusiasm for a wide range of leisure and city destinations and types of travel.
Proven success in putting together luxury holidays for affluent clients.
Superb attention to detail especially when working under pressure.
Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills.
The ability to multitask and handle several projects at the same time.
High adaptability to a dynamic changing environment.
Self-motivation, committed and possess initiative & drive in the job.
Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times.
Attention to detail and able to work independently.
Strong team player with good interpersonal and communication skills.
Flexibility to work between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays.

Your primary role is to fulfill leisure travel requests on behalf of our members, including scheduled, no frills, and chartered flight only requests from our global membership network, with a high volume of first and business class requests.
Your exceptional customer service skills, commercial judgement, skillful use of our job management system and GDS booking technology (preferably Amadeus), and passion for travel will deliver superb member satisfaction and repeat usage of Ten concierge for travel and other services offered by the business.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailMultitasking

Posted 2024-09-20

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🔥 Overnight Lifestyle Concierge - Trilingual Speaking - Remote

Posted 2024-09-20

📍 Malaysia

🧭 Full-Time

🔍 Luxury lifestyle management

MUST have excellent language skills in professional English, Mandarin, and Cantonese, in written and spoken (HSK K- advanced level, HSK 5 or 6).
2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center.
Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all times.
Strong administration skills and be able to prioritize workloads to meet strict deadlines.
Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.
Service-oriented, flexible and able to work under pressure.
Positive attitude and identify with Ten Group values.
Computer literate to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint); additional software or CRM tools experience of advantage.

Service our members in a polite and professional way at all times
Design requests by telephone and email in Mandarin, Cantonese and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer
Manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings.
Keep yourself up to date within all Lifestyle trends for the APAC market
Active sale of promotions and exclusive events
Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service
Research the best options to meet and exceed the lifestyle requirements of the member
Approach your work every day with a positive, solution-oriented, and supportive attitude

Communication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-09-20

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Ten Group

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