Ten Group

Advertising Consulting Information Technology💼 Private Company

Ten Group is a global leader in lifestyle management and concierge services, aiming to be the most trusted service business in the world. With over 1000 employees across a strong global network, Ten combines expertise, technology, and buying power to provide members with exclusive access to travel, entertainment, dining, and luxury retail services. As a Certified B Corp, Ten is committed to making a positive impact on society and the environment while continuously innovating and improving member experiences.

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Jobs at this company:

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🔥 Head of APAC Service Delivery/Malaysia

Posted 6 days ago

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🔥 Lifestyle Manager - Travel - Arabic speaking

Posted 7 days ago

📍 United Kingdom

🧭 Full-Time

🔍 Travel

🔧 Requirements

Fluency in English and native Arabic
Completed tertiary qualification or equivalent training, ideally in the field of tourism
Professional experience in the travel industry, a tour operator or in a travel agency
GDS knowledge (preferably Amadeus) and excellent destination knowledge
Strong passion for travel and the luxury lifestyle
Service-oriented and flexible

💡 Responsibilities

Advise customers in English and Arabic
Design individual trips (flights, hotels, etc.)
Prepare offers and travel documents
Make reservations
Cross-sell lifestyle services
Conduct research and put together proposals
Maintain up-to-date records for members
Represent TEN and promote concierge value
Build rapport with members

Communication SkillsCustomer serviceNegotiationExcellent communication skillsMS OfficeFluency in EnglishRelationship managementCustomer support

Posted 7 days ago

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🔥 夜勤バイリンガルコンシェルジュ在宅勤務

Posted 8 days ago

📍 Japan

🧭 Full-Time

🔍 Customer Service

🔧 Requirements

1+ year of work experience.
English proficiency (above conversational level).
Basic PC skills (Outlook and Teams).

💡 Responsibilities

Receive requests from affluent clients via phone and chat.
Research and investigate client requests.
Report proposals to clients.

Customer serviceComputer skillsEnglish communication

Posted 8 days ago

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🔥 Member Success Manager - Arabic Speaking

Posted 10 days ago

📍 South Africa

🧭 Full-Time

🔍 Concierge Service

🔧 Requirements

High school diploma or equivalent required.
Fluency in English and native Arabic is required.
Excellent written & oral communication is a MUST.
Computer Proficiency, including Microsoft Word and Excel.
Ability to quickly learn new IT systems

💡 Responsibilities

Actively receives new complaints.
Resolve complaints and escalated complaints.
Learn from member complaints.
Propose enhancements to complaint handling processes.
Provide consistent and appropriate advice and coaching.
Serve as point of contact for client services.
Attend client meetings to represent Member Experience when required.
Create and present client-facing reports

Posted 10 days ago

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🔥 Virtual Travel & Lifestyle Reservations Specialist - Arabic Speaking - Malaysia

Posted 14 days ago

📍 Malaysia

🔍 Customer Service

🔧 Requirements

Native-level or bilingual fluency in Arabic and English.
Required background in Hospitality, Tourism, Customer Service in a Luxury brand
Exceptional communication and interpersonal skills
Dedication to customer satisfaction
Initiative and creativity

💡 Responsibilities

Deliver exceptional service to members across MENA, Europe, and Asia.
Manage travel requests via telephone and email in Arabic and English for individual trips, including hotels, villas, rental cars, rail, cruises, private jets, transfers, and VIP services.
Actively cross-sell lifestyle services, promotions, and exclusive events.
Conduct thorough research and prepare compelling proposals tailored to member needs.
Liaise with trusted suppliers to coordinate seamless experiences.
Maintain detailed and up-to-date records for members.
Represent TEN by sharing our story and showcasing the value of our concierge services.
Build genuine rapport with members, ensuring they feel valued and understood.
Be proactive in converting requests into confirmed bookings.

Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeData entryCRM

Posted 14 days ago

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🔥 Lifestyle Manager - Arabic Speaking - Mexico City

Posted 14 days ago

📍 Mexico

🧭 Full-Time

🔍 Luxury Lifestyle Management

🔧 Requirements

Fluency in English and Arabic is required.
Experience in leisure orientated sector of business, hospitality, customer service, concierge or call center
An understanding of the luxury lifestyle and affluent customers
Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
Exceptional attention to details
Reactive problem solving
Ability to work with tight deadlines and under pressure
Strong online research skills ‘Can-Do’ and positive attitude
Passionate about customer service and sharing local tips
Strong work ethics
Are available on a full-time basis

💡 Responsibilities

Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
To maintain high standards of service and communication with the member throughout the request/member journey
To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.
To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option

Communication SkillsProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsTime ManagementWritten communicationInterpersonal skillsExcellent communication skillsFluency in EnglishVerbal communicationReportingActive listeningStrong work ethicClient relationship managementBudgetingRelationship managementMarket ResearchResearch skills

Posted 14 days ago

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🔥 Virtual Lifestyle Manager - Overnight Team - Malaysia

Posted 22 days ago

📍 Malaysia

🧭 Full-Time

🔍 Customer Service

🔧 Requirements

Fluent Mandarin, Cantonese and English – written and spoken
Exceptional verbal and interpersonal skills
The ability to work independently and perform well with little supervision
Excellent time management skills with the ability to multi-task
Detailed orientation and deadline driven
Embraces a complex, busy and dynamic work environment
Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage

💡 Responsibilities

Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
Establish clear, detailed and thorough briefs from members
Manage members' requests on the phone
Research the best options to meet and exceed the lifestyle requirements of the member
Always go above and beyond on your members’ requests
Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
Ensure members’ expectations are managed within the agreed deadlines
Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.

REST APICommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsExcellent communication skillsFluency in EnglishNegotiation skillsVerbal communicationActive listeningJSONResearch skillsCustomer support

Posted 22 days ago

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🔥 Lifestyle Manager - Overnight Team - Malaysia

Posted 22 days ago

📍 Malaysia

🧭 Full-Time

🔍 Customer Service

🔧 Requirements

Fluent Mandarin, Cantonese and English – written and spoken
Exceptional verbal and interpersonal skills
Ability to work independently
Dedication to customer satisfaction
Excellent time management skills
Detailed orientation

💡 Responsibilities

Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
Establish clear, detailed and thorough briefs from members
Manage members' requests on the phone
Research the best options to meet and exceed the lifestyle requirements of the member
Always go above and beyond on your members’ requests
Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
Ensure members’ expectations are managed within the agreed deadlines
Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.

Problem SolvingCustomer serviceNegotiationTime ManagementMultitaskingInterpersonal skillsExcellent communication skillsResearchFluency in EnglishRelationship managementCRM

Posted 22 days ago

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🔥 Virtual Lifestyle Concierge Specialist - Swedish & Norwegian speaking | Remote

Posted 26 days ago

📍 Norway

🧭 Full-Time

🔍 Luxury Concierge Service

🔧 Requirements

Excellent language skills in professional English and Swedish and Norwegian (C1-C2)
2+ years experience in leisure orientated sector
Exceptional verbal and interpersonal skills
Strong administration skills
Strong passion for travel and the luxury lifestyle
Computer literate

💡 Responsibilities

Orchestrating exclusive experiences
Curating unparalleled travel itineraries
Making the impossible possible

Customer serviceMicrosoft OfficeExcellent communication skillsAccount ManagementStrong communication skillsSales experienceComputer skillsCRMEnglish communication

Posted 26 days ago

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🔥 Virtual Lifestyle Concierge - English, Mandarin, Cantonese Speaking - Singapore

Posted about 1 month ago

📍 Singapore

🧭 Full-Time

🔍 Customer Service

🔧 Requirements

Fluent English, Mandarin, Cantonese – written and spoken
Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
The ability to work independently and perform well with little supervision
Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
Excellent time management skills with the ability to multi-task
Detailed orientation and deadline driven to ensure that demanding standards are met.
Embraces a complex, busy and dynamic work environment
Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage

💡 Responsibilities

Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
Establish clear, detailed and thorough briefs from members
Manage members' requests on the phone
Research the best options to meet and exceed the lifestyle requirements of the member
Always go above and beyond on your members’ requests
Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
Ensure members’ expectations are managed within the agreed deadlines
Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.

Problem SolvingCustomer serviceTime ManagementWritten communicationMultitaskingInterpersonal skillsExcellent communication skillsResearchFluency in EnglishVerbal communicationClient relationship managementRelationship management

Posted about 1 month ago

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