Ten Group

Advertising Consulting Information Technology💼 Private Company

Ten Group is a global leader in lifestyle management and concierge services, aiming to be the most trusted service business in the world. With over 1000 employees across a strong global network, Ten combines expertise, technology, and buying power to provide members with exclusive access to travel, entertainment, dining, and luxury retail services. As a Certified B Corp, Ten is committed to making a positive impact on society and the environment while continuously innovating and improving member experiences.

Related companies:

🏢 Lanes & Planes

👥 51-100💰 $35,039,800 Series B over 1 year agoSaaS Travel Software

Website LinkedIn Facebook

🏢 Transparent Hiring

🏢 Alphanumeric Systems

Jobs at this company:

Apply

🔥 Travel Consultant - French speaking

Posted 11 days ago

📍 South Africa

🧭 Full-Time

🔍 Travel

🔧 Requirements

Excellent language skills in professional French and English
Several years of professional experience in the travel industry, a tour operator or in a travel agency
GDS knowledge (preferably Amadeus)

💡 Responsibilities

Advising our clients – premium cardholders – by phone and email in both French and English
Handling customer inquiries from quote preparation to billing for individual trips
Making reservations with airlines, hotels, and travel agencies
Creating tailored offers, travel documents, and detailed travel itineraries
Passionately advising and facilitating unique travel experiences
Actively selling special promotions and exclusive offers

Communication SkillsProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailTime ManagementExcellent communication skillsMS OfficeTeamworkNegotiation skillsReportingActive listeningClient relationship managementSales experienceCustomer support

Posted 11 days ago

Apply

🔥 Head of Specialist & Support Delivery | EU & UK Travel

Posted 16 days ago

📍 United Kingdom, South Africa

🧭 Full-Time

🔍 Luxury Travel

🔧 Requirements

Proven track record (8+ years) in senior travel operations, luxury travel, or concierge services, with a focus on team leadership, service delivery, and cross-functional collaboration.
Experience managing multi-regional or global teams across Europe and/or the UK, including remote and hybrid teams.
Demonstrated success in leading process improvement and change management initiatives, particularly in service-oriented environments.
Experience working with technical platforms, CRM tools, and systems relevant to travel service delivery (e.g., GDS, Salesforce, custom platforms).

💡 Responsibilities

Responsible for strategic vision for Travel Specialist Service Delivery, in line with global strategy and in collaboration with key Business Partners.
Lead the alignment of travel services across the UK and Europe, working with global teams to ensure consistent, efficient, and expert delivery.
Inspire and mentor a high-performing team of Specialist Delivery and Support Managers, fostering a culture of excellence and collaboration.
Shape the tools, policies, and procedures that support Lifestyle Managers in delivering a best-in-class travel service.
Partner with Tech and App Support teams to enhance systems and operational efficiency.
Act as the final point of escalation for complex Specialist Travel queries and ensure timely, expert resolutions.
Collaborate on training initiatives that elevate team capability and knowledge.
Translate strategic goals into actionable policies, communications, and measurable projects.
Manage cross-regional staff-related travel processes and ensure all service and sales targets are met.

LeadershipProject ManagementPeople ManagementSalesforceCross-functional Team LeadershipOperations ManagementResource PlanningCommunication SkillsCustomer serviceMentoringNegotiationWritten communicationReportingTrainingClient relationship managementQuality AssuranceTeam managementStakeholder managementStrategic thinkingProcess improvementCRMChange ManagementBudget management

Posted 16 days ago

Apply

🔥 Lifestyle Manager - Arabic Speaking - SA

Posted 18 days ago

📍 South Africa

🧭 Full-Time

🔍 Customer Service, Lifestyle Management

🔧 Requirements

Fluency in English and Arabic is required
Having local knowledge of news & events, culture in the Middle East (primarily around Dubai, Abu Dhabi and Doha) and other key markets across Asia is highly preferred
Experience in leisure orientated sector of business, hospitality, customer service, concierge or call center
An understanding of the luxury lifestyle and affluent customers
Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time
Exceptional attention to details
Reactive problem solving
Ability to work with tight deadlines and under pressure
Strong online research skills ‘Can-Do’ and positive attitude
Passionate about customer service and sharing local tips
Strong work ethics
Are available on a full-time basis

💡 Responsibilities

Manage requests in line with agreed deadlines, proposing an excellent choice of restaurant options, and fully engaging with the member to maximise the conversion of requests to bookings.
Promote the wider Ten business to our members and suggest/take briefs for other teams in the business (e.g. tickets, travel, motor, home improvement etc.).
Manage your home page ensuring that jobs and tasks are completed on time and others can quickly identify priority jobs in your absence.
Assist Team Leaders and Member Satisfaction team when resolving customer care issues related to jobs you have carried out for members, using your own personal contacts with key restaurant staff where possible.
To demonstrate you can confidently negotiate a benefit with suppliers (ie: restaurants, transfers) and be able to obtain a booking when the member cannot themselves.
To gather member feedback from members previous requests and send this feedback through appropriate channels to ensure we are keeping the member satisfied and encouraging them to use the service repeatedly
To maintain high standards of service and communication with the member throughout the request/member journey
To keep administration and research relating to the members or the members requests up to date in real time on the in house knowledge managers system in a timely manner with 100% accuracy to ensure the members requirements are clearly translated into the right actions to minimise any potential confusion that can be caused by mistakes
To ensure that any requests that could result in commission for ten are capitalised on and accurate invoicing is produced.
To confidently give member the belief that if you are unable to secure their first option that the LM as the specialist is then offering the next best option

Customer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementInterpersonal skillsExcellent communication skillsProblem-solving skillsFluency in EnglishNegotiation skillsVerbal communicationActive listeningStrong work ethicRelationship managementResearch skills

Posted 18 days ago

Apply

🔥 Lifestyle Manager - Travel - Arabic speaking - South Africa

Posted 18 days ago

📍 South Africa

🧭 Full-Time

🔍 Travel

🔧 Requirements

Fluency in English and native Arabic
Completed tertiary qualification or equivalent training, ideally in the field of tourism
Several years of professional experience in the travel industry, a tour operator or in a travel agency
Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
Strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
Service-oriented, flexible and able to work under pressure
Positive attitude and identify with Ten Group values
Strong communication skills
Value exceptional service and live by this motto
Available on a full-time basis (40hrs per week)

💡 Responsibilities

Advise our customers - Premium Cardholders - on the phone, chat and by email in English and Arabic
Design requests by telephone and email in professional English & Arabic of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
Make reservations with airlines, hotels, and destination agencies
Active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events
Conducting research and putting together proposals
Maintaining up-to-date records for our members
Representing TEN, telling the story and promoting our concierge value
Building rapport with members

Communication SkillsCustomer serviceExcellent communication skillsFluency in English

Posted 18 days ago

Apply

🔥 Lifestyle Concierge - English, Mandarin, Cantonese Speaking - Singapore

Posted about 1 month ago

📍 Singapore

🧭 Full-Time

🔍 Customer Service

🔧 Requirements

Fluent English, Mandarin, Cantonese – written and spoken
Exceptional verbal and interpersonal skills
The ability to work independently and perform well with little supervision
Dedication to customer satisfaction
Excellent time management skills with the ability to multi-task
Detailed orientation and deadline driven
Embraces a complex, busy and dynamic work environment

💡 Responsibilities

Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
Establish clear, detailed and thorough briefs from members
Manage members' requests on the phone
Research the best options to meet and exceed the lifestyle requirements of the member
Always go above and beyond on your members’ requests
Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
Ensure members’ expectations are managed within the agreed deadlines
Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.

Communication SkillsAnalytical SkillsProblem SolvingCustomer serviceOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsAdaptabilityTeamworkResearchFluency in EnglishNegotiation skillsVerbal communicationActive listeningRelationship managementCustomer support

Posted about 1 month ago

Apply

🔥 夜勤バイリンガルコンシェルジュ在宅勤務

Posted 2 months ago

📍 Japan

🧭 Full-Time

🔍 Customer Service

🔧 Requirements

1+ years of professional experience.
English proficiency (conversational level or higher).
Basic PC skills (Outlook, Teams).
Experience in customer service or phone support.

💡 Responsibilities

Receive requests from affluent clients via phone.
Research and investigate client requests.
Report findings to clients.
Offer alternative solutions if necessary.

Customer serviceComputer skillsEnglish communication

Posted 2 months ago

Apply

🔥 Lifestyle Manager - Overnight Team - Malaysia

Posted 3 months ago

📍 Malaysia

🧭 Full-Time

🔍 Customer Service

🔧 Requirements

Fluent Mandarin, Cantonese and English – written and spoken
Exceptional verbal and interpersonal skills
Ability to work independently
Dedication to customer satisfaction
Excellent time management skills
Detailed orientation

💡 Responsibilities

Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
Establish clear, detailed and thorough briefs from members
Manage members' requests on the phone
Research the best options to meet and exceed the lifestyle requirements of the member
Always go above and beyond on your members’ requests
Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
Ensure members’ expectations are managed within the agreed deadlines
Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.

Problem SolvingCustomer serviceNegotiationTime ManagementMultitaskingInterpersonal skillsExcellent communication skillsResearchFluency in EnglishRelationship managementCRM

Posted 3 months ago

Apply

🔥 Virtual Lifestyle Concierge - English, Mandarin, Cantonese Speaking - Singapore

Posted 3 months ago

📍 Singapore

🧭 Full-Time

🔍 Customer Service

🔧 Requirements

Fluent English, Mandarin, Cantonese – written and spoken
Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
The ability to work independently and perform well with little supervision
Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
Excellent time management skills with the ability to multi-task
Detailed orientation and deadline driven to ensure that demanding standards are met.
Embraces a complex, busy and dynamic work environment
Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage

💡 Responsibilities

Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
Establish clear, detailed and thorough briefs from members
Manage members' requests on the phone
Research the best options to meet and exceed the lifestyle requirements of the member
Always go above and beyond on your members’ requests
Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
Ensure members’ expectations are managed within the agreed deadlines
Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.

Problem SolvingCustomer serviceTime ManagementWritten communicationMultitaskingInterpersonal skillsExcellent communication skillsResearchFluency in EnglishVerbal communicationClient relationship managementRelationship management

Posted 3 months ago

Apply