Apply📍 Singapore
🧭 Full-Time
🔍 Customer Service
🏢 Company: Ten GroupAdvertisingConsultingInformation Technology
- Fluent English, Mandarin, Cantonese – written and spoken
- Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
- The ability to work independently and perform well with little supervision
- Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
- Excellent time management skills with the ability to multi-task
- Detailed orientation and deadline driven to ensure that demanding standards are met.
- Embraces a complex, busy and dynamic work environment
- Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage
- Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
- Establish clear, detailed and thorough briefs from members
- Manage members' requests on the phone
- Research the best options to meet and exceed the lifestyle requirements of the member
- Always go above and beyond on your members’ requests
- Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
- Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
- Ensure members’ expectations are managed within the agreed deadlines
- Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.
Problem SolvingCustomer serviceTime ManagementWritten communicationMultitaskingInterpersonal skillsExcellent communication skillsResearchFluency in EnglishVerbal communicationClient relationship managementRelationship management
Posted 3 months ago
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