Lifestyle Manager - Travel - Arabic speaking - South Africa

Posted 19 days agoViewed

💎 Seniority level: Manager, several years

📍 Location: South Africa, GMT

🔍 Industry: Travel

🗣️ Languages: English, Arabic

⏳ Experience: Several years

🪄 Skills: Communication SkillsCustomer serviceExcellent communication skillsFluency in English

Fluency in English and native Arabic
Completed tertiary qualification or equivalent training, ideally in the field of tourism
Several years of professional experience in the travel industry, a tour operator or in a travel agency
Have GDS knowledge (preferably Amadeus) and excellent destination knowledge
Strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
Service-oriented, flexible and able to work under pressure
Positive attitude and identify with Ten Group values
Strong communication skills
Value exceptional service and live by this motto
Available on a full-time basis (40hrs per week)

Advise our customers - Premium Cardholders - on the phone, chat and by email in English and Arabic
Design requests by telephone and email in professional English & Arabic of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
Make reservations with airlines, hotels, and destination agencies
Active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events
Conducting research and putting together proposals
Maintaining up-to-date records for our members
Representing TEN, telling the story and promoting our concierge value
Building rapport with members