Reliance Health

Reliance Health uses technology to make quality healthcare more affordable and accessible in emerging markets

251-500 employees

Founded 2015

$40M series b

mHealth

Private Company

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mHealth Hospital InsurTech Insurance Health Care

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions16

Lagos, Lagos, NigeriaFull-TimeHealth TechPosted

Manager, Customer Success (B2B Retention)

Build and execute customer success strategies to improve satisfaction and reduce churn for large enterprise accounts.
Manage the end-to-end renewal process for enterprise contracts.
Develop and implement programs to drive account growth through upsell and cross-sell opportunities.
Track and analyze key metrics such as churn, Net Revenue Retention, and account health scores.
Produce reports and insights for leadership regarding portfolio health.
Manage, coach, and develop a team of customer success professionals.

SalesforceAccount ManagementCRM+3 more

Showing 1 of 16 positions

About Reliance Health

Reliance Health pioneers accessible, affordable healthcare in emerging markets. We combine telemedicine, robust health insurance, and integrated facilities. You can access quality care in Nigeria, Egypt, Senegal, and Côte d'Ivoire. Over 300,000 individuals trust us for their healthcare needs. Our $48 million in funding, including a $40 million Series B, demonstrates our strong trajectory.

How We Work

We operate in a remote-first environment, connecting diverse teams across multiple countries. Our culture values clear communication and independent work. You will find a data-driven approach guiding decisions. We move quickly, learning through practical application. You will contribute to an inclusive and diverse workplace, respected by all.

Engineering at Reliance Health

Our platform ensures healthcare is delightful, leveraging advanced technology to solve complex access issues. We manage infrastructure with AWS core services like EC2 and RDS. You will work with container orchestration using Nomad and Kubernetes. Our CI/CD pipelines run on Octopus Deploy for rapid, safe deployments. We maintain infrastructure-as-code with Terraform/OpenTofu. Experience multi-region deployments with country-specific configurations. You will solve challenges in telecom integrations and emerging market connectivity.

Why Join Us

Drive meaningful impact by transforming healthcare accessibility in Africa.
Work in a remote-first environment with unlimited leave for true flexibility.
Grow professionally with learning and development allowances.
Contribute to a diverse team of 400+ people, solving complex problems.
Shape products like Africa's leading telemedicine platform.

Benefits & Perks

Remote-first work environment, connect from anywhere.
Competitive salary and benefits package.
Premium health insurance for you and your family.
Unlimited leave for personal well-being.
Learning and development allowance for continuous growth.

Tech Stack

web_serveranalyticsmobileserverframework

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