- Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone.
- Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans.
- Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction.
- Accurately record and update customer feedback, complaints, and suggestions in the internal communication system.
- Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.
Communication SkillsAnalytical SkillsCustomer service+1 more