remoote.app

Work from anywhere. Start here.

Remoote.app

Work from anywhere. Start here.

Free resume builderCompaniesLog in
Home
Companies
HICX

HICX

HICX is a supplier experience platform that gives companies full visibility into their supplier ecosystems and interactions.

51-100 employees
Founded 2004
$8M series unknown
Productivity Tools
Private Company
WebsiteLinkedInEmailFacebookTwitterShareTweet
Productivity ToolsSaaSRisk ManagementSupply Chain ManagementEnterprise SoftwareProcurement

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions1

Must be based in Bucharest to undertake this position.ContractEnterprise SaaSPosted
Technical Support Analyst
  • Review, triage, and respond to customer queries through the help desk tool or by email.
  • Identify customer needs and help customers use specific features.
  • Assist Level 2 support on periodic customer status calls.
  • Analyze and report product malfunctions by testing scenarios or impersonating users.
  • Document customer-specific processes.
  • Follow up with customers to ensure technical issues are resolved.
  • Maintain weekly reports on customer inquiries, responses, and feedback.
  • Gather customer feedback and share it with Customer Success, Engineering, and Product teams.
PostgreSQLSQLJira+2 more
Apply

About HICX

HICX pioneers the world's first Supplier Experience Platform, transforming how Global 5000 companies manage their critical supplier relationships. You help large enterprises, including Unilever and BAE Systems, streamline complex supplier data across thousands of vendors. This means removing friction from onboarding, managing performance, and ensuring a single source of truth for all supplier interactions. Your work directly impacts how these global giants access innovation and maintain product supply. For over 15 years, HICX has built deep expertise in highly regulated industries like CPG, energy, and aerospace. You are shaping the future of digital supplier management, driving efficiency and value creation at an unprecedented scale.

How We Work

HICX operates as a fully remote-first company. You will work from anywhere within your specified country, collaborating with a diverse, international team. This environment empowers you to manage your own workload and thrive independently. Decision-making is agile, focusing on continuous improvement and measurable outcomes. You balance operational consistency with speed of execution, always iterating based on results. This setup fosters a proactive and collaborative spirit, even across distributed teams.

Why Join Us

  • Transform how Global 5000 companies manage their suppliers, impacting massive enterprises.
  • Work in a remote-first environment with flexible PTO and a diverse international team.
  • Drive measurable impact in growth, digital performance, and operational efficiency.
  • Solve complex problems in enterprise SaaS, integrating AI into real-world business processes.
  • Join a company backed by $30M in Series B funding, poised for continued growth.

Benefits & Perks

  • Private health insurance (UK employees)
  • Flexible PTO (25 days annually + bank holidays, additional day for your birthday)
  • Competitive pay based on your skills and location
  • Work within a diverse, international team
  • Access to a London office for UK-based employees (optional)

Tech Stack

mappingmxwidgets