Technical Support Specialist Salaries

Discover salary ranges for remote technical support specialist positions. Compare compensation data and make informed career decisions.

Technical Support Specialist

Median high-range salary for Technical Support Specialist jobs:

$55,000

This analysis is based on salary ranges collected from 3 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $50,000 - $55,000

  • 25% of job descriptions advertised a maximum salary above $73,750.
  • 5% of job descriptions advertised a maximum salary above $80,000.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include PostgreSQL, Python and SQL. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

  1. PostgreSQL

    33% jobs mention PostgreSQL as a required skill. The Median Salary Range for these jobs is $75,000 - $80,000

  2. Python

    33% jobs mention Python as a required skill. The Median Salary Range for these jobs is $75,000 - $80,000

  3. SQL

    33% jobs mention SQL as a required skill. The Median Salary Range for these jobs is $75,000 - $80,000

  4. ETL

    33% jobs mention ETL as a required skill. The Median Salary Range for these jobs is $75,000 - $80,000

  5. Data engineering

    33% jobs mention Data engineering as a required skill. The Median Salary Range for these jobs is $75,000 - $80,000

  6. REST API

    33% jobs mention REST API as a required skill. The Median Salary Range for these jobs is $75,000 - $80,000

  7. Technical support

    33% jobs mention Technical support as a required skill. The Median Salary Range for these jobs is $75,000 - $80,000

  8. Debugging

    33% jobs mention Debugging as a required skill. The Median Salary Range for these jobs is $75,000 - $80,000

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include EdTech, Customer Service and Software Development. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

  1. EdTech

    33% jobs are in EdTech industry. The Median Salary Range for these jobs is $75,000 - $80,000

  2. Customer Service

    33% jobs are in Customer Service industry. The Median Salary Range for these jobs is $50,000 - $55,000

  3. Software Development

    33% jobs are in Software Development industry. The Median Salary Range for these jobs is $49,920 - $49,920

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

  • Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
  • Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
  • Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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💸 49920.0 USD per year

🔍 Software Development

  • An individual who is self-starting and who has excellent communication and problem-solving skills
  • Ability to multitask, prioritize and manage time effectively
  • Naturally inquisitive with strong technical troubleshooting skills
  • Proven customer support or customer relationship management experience
  • Establish and maintain relationships of trust through open and interactive communication
  • Feels brave leaping into the unknown and comfortable with consistent change - agility is key!
  • Must be flexible with shift schedule (hours of operation span 5am-5pm PST)
  • Support our IT Administrators, teachers and other faculty who have questions about our GoGuardian products
  • Responding to customer queries in a timely and accurate way, via email, chat or phone,
  • Assist in support hours of operation and off hour production emergencies.
  • Educate and empower customers on self task performance and investigations.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Follow up with customers to ensure their technical issues are resolved
Posted 1 day ago
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📍 United States

🧭 Full-Time

💸 75000.0 - 80000.0 USD per year

🔍 EdTech

🏢 Company: Branching Minds👥 1-10💰 Private about 1 year agoPersonal HealthEducationSaaSNeuroscienceSkill AssessmentSoftwareCharter SchoolsParenting

  • 3+ years of experience in a technical support role
  • Hands-on experience with Databricks and Postgres
  • Advanced knowledge of SQL
  • Familiarity with API debugging
  • Strong communication skills
  • Own and resolve escalated technical data support tickets
  • Communicate complex technical information to customers
  • Identify and diagnose complex technical data issues
  • Provide additional support leveraging data troubleshooting processes
  • Develop and maintain detailed documentation on data troubleshooting processes

PostgreSQLPythonSQLETLData engineeringREST APITechnical supportDebugging

Posted 16 days ago
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🔥 Technical Support Specialist
Posted about 1 month ago

🧭 Full-Time

💸 50000.0 - 55000.0 USD per year

🔍 Customer Service

  • 3 years of related experience in a customer service role
  • BA or BS, or equivalent experience
  • Experience working in a startup or SaaS company
  • Boutique Fitness Industry knowledge/experience
  • Availability to work Monday-Friday 10am to 6.30pm EST
  • Receive inbound questions from customers about their software product and service through a support ticketing system.
  • Document all customer interactions in applicable systems according to current policies.
  • Respond to customers by gathering information and providing the best solution or appropriate next steps.
  • Provide education to customers on best practices to get the most value from software features or additional services.
  • Escalate complex issues to higher-level support tiers and/or management following current policies.
  • Provide best-in-class service quality to meet customer expectations in line with department guidelines and policies.
  • Meet or exceed personal KPI targets for performance metrics, such as number of tickets handled and customer satisfaction, according to current policies.
  • Follow internal Knowledge Centered Support processes to reuse documented solutions and contribute to knowledge base content.
  • Be an internal advocate for our customers and represent the Voice of the Customer to internal stakeholders.
  • Other duties as assigned.
Posted about 1 month ago
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📍 Houston, Texas, San Antonio, Texas, Phoenix, Arizona, Philadelphia, Pennsylvania, Dallas, Texas

💸 $15 - $18 per hour

🔍 Technical Support

🏢 Company: NoGigiddy

  • No degree required
  • No prior experience needed; we will provide comprehensive training
  • Strong technical aptitude and problem-solving abilities
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Reliable internet connection and a quiet workspace
  • Positive attitude and a willingness to learn
  • Respond to technical inquiries via chat, email, and phone in a timely and professional manner
  • Diagnose and troubleshoot software and hardware issues
  • Provide step-by-step guidance to users to resolve technical problems
  • Assist users with navigating our platform and utilizing its features effectively
  • Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
  • Collaborate with team members to continuously improve support processes and user experience
  • Document and escalate complex technical issues to the appropriate departments when necessary
  • Participate in training sessions to stay updated on product knowledge and technical support best practices

Communication SkillsAnalytical SkillsCollaborationWritten communicationVerbal communication

Posted 5 months ago
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