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Technical Support Specialist Salaries

Discover salary ranges for remote technical support specialist positions. Compare compensation data and make informed career decisions.

Technical Support Specialist

Median high-range salary for Technical Support Specialist jobs:

$70,000

This analysis is based on salary ranges collected from 4 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $52,000 - $70,000

  • 25% of job descriptions advertised a maximum salary above $78,000.
  • 5% of job descriptions advertised a maximum salary above $86,000.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Documentation, Troubleshooting and Technical support. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

  1. Documentation

    25% jobs mention Documentation as a required skill. The Median Salary Range for these jobs is $46,500 - $86,000

  2. Troubleshooting

    100% jobs mention Troubleshooting as a required skill. The Median Salary Range for these jobs is $52,000 - $70,000

    • 25% of job descriptions advertised a maximum salary above $78,000.
    • 5% of job descriptions advertised a maximum salary above $86,000.

  3. Technical support

    100% jobs mention Technical support as a required skill. The Median Salary Range for these jobs is $52,000 - $70,000

    • 25% of job descriptions advertised a maximum salary above $78,000.
    • 5% of job descriptions advertised a maximum salary above $86,000.

  4. SQL

    75% jobs mention SQL as a required skill. The Median Salary Range for these jobs is $52,000 - $70,000

  5. REST API

    75% jobs mention REST API as a required skill. The Median Salary Range for these jobs is $52,000 - $70,000

  6. Process improvement

    75% jobs mention Process improvement as a required skill. The Median Salary Range for these jobs is $52,000 - $70,000

  7. Customer Success

    25% jobs mention Customer Success as a required skill. The Median Salary Range for these jobs is $52,000 - $70,000

  8. SaaS

    25% jobs mention SaaS as a required skill. The Median Salary Range for these jobs is $52,000 - $70,000

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Healthcare, Messaging API and Messaging API, telecom. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

  1. Healthcare

    25% jobs are in Healthcare industry. The Median Salary Range for these jobs is $46,500 - $86,000

  2. Messaging API

    50% jobs are in Messaging API industry. The Median Salary Range for these jobs is $52,000 - $70,000

  3. Messaging API, telecom

    25% jobs are in Messaging API, telecom industry. The Median Salary Range for these jobs is $52,000 - $70,000

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

  • Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
  • Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
  • Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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🔥 Technical Support Specialist 2
Posted 12 days ago

📍 United States of America

🧭 Full-Time

💸 46500.0 - 86000.0 USD per year

🔍 Healthcare

🏢 Company: roche-ext

  • Associate's degree or equivalent military training in medical technology, electronics, or a related field preferred.
  • Bachelor's degree preferred or equivalent field service or CSC experience.
  • Phone customer service experience is required.
  • Knowledge of Roche chemistry/immunochemistry analyzers.
  • Clinical chemistry applications background.
  • Applications training in cobas 6000, cobas 8000, or cobas Pro.
  • Interest/ability to work 2nd or 3rd shift and weekends.

  • Serve as the primary support liaison between Roche and customers.
  • Independently provide phone/online support and manage complex technical issues involving chemistry and immunochemistry laboratory equipment.
  • Responsible for products such as cobas Pro, cobas Pure, cobas 6000, cobas 8000, and lab automation.
  • Track and maintain records in accordance with Roche Quality and FDA requirements.
  • Develop and promote loyal business relationships and serve as a technical resource for internal sales and marketing partners.

DocumentationTroubleshootingTechnical support

Posted 12 days ago
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🔥 Technical Support Specialist (Texas)
Posted 15 days ago

📍 United States

🧭 Full-Time

💸 52000.0 - 70000.0 USD per year

🔍 Messaging API

🏢 Company: Telgorithm👥 11-50💰 $1,600,000 Seed 10 months agoMessagingSMSSaaSUnified CommunicationsSoftware

  • At least 2+ years of relevant experience in a customer-facing product support role, with a focus on troubleshooting technical issues.
  • Experience in the newest A2P 10DLC requirements.
  • Experience using REST APIs and SQL queries.
  • Exceptional problem-solving skills.
  • Exceptional customer relationship skills.
  • Ability to prioritize and manage competing priorities.
  • Experience working with SaaS start-ups.
  • Familiarity with carrier operations, message routing, call processing, and network management.

  • Analyze and troubleshoot complex technical issues through direct user interaction and knowledge of API documentation.
  • Create and refine documentation to empower users and assist internal teams.
  • Strategically optimize and scale support processes to enhance user experience.
  • Collaborate with Product and Engineering teams to improve platform reliability based on user feedback.

SQLREST APITroubleshootingProcess improvementTechnical support

Posted 15 days ago
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🔥 Technical Support Specialist (New York)
Posted 15 days ago

📍 United States

💸 52000.0 - 70000.0 USD per year

🔍 Messaging API, telecom

🏢 Company: Telgorithm👥 11-50💰 $1,600,000 Seed 10 months agoMessagingSMSSaaSUnified CommunicationsSoftware

  • At least 2+ years of relevant experience in a customer-facing product support role.
  • Experience focusing on troubleshooting technical issues.
  • Stand out if you have experience in the newest A2P 10DLC requirements.
  • Experience using REST APIs and SQL queries.
  • Exceptional problem-solving skills.
  • Strong customer relationship skills.
  • Ability to prioritize and manage competing priorities.
  • Experience working with SaaS start-ups.
  • Familiarity with carrier operations, message routing, call processing, and network management.

  • Analyze and troubleshoot complex technical issues through direct user interaction and API documentation.
  • Create and refine knowledge base documentation for user self-service.
  • Strategically optimize and scale support processes using data-driven insights.
  • Collaborate with Product and Engineering to improve the platform based on user feedback.

SQLREST APITroubleshootingProcess improvementTechnical supportCustomer SuccessSaaS

Posted 15 days ago
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🔥 Technical Support Specialist (Florida)
Posted 15 days ago

📍 United States

🧭 Full-Time

💸 52000.0 - 70000.0 USD per year

🔍 Messaging API

🏢 Company: Telgorithm👥 11-50💰 $1,600,000 Seed 10 months agoMessagingSMSSaaSUnified CommunicationsSoftware

  • At least 2+ years of relevant experience in a customer-facing product support role focused on troubleshooting.
  • Experience in A2P 10DLC requirements.
  • Experience using REST APIs and SQL queries.
  • Exceptional problem-solving skills for diagnosing complex issues.
  • Strong customer relationship skills with a focus on excellent service.
  • Ability to prioritize competing priorities or process risks.
  • Experience working with SaaS startups.
  • Familiarity with carrier operations, message routing, call processing, and network management.

  • Analyze and troubleshoot complex technical issues through direct user interaction.
  • Create and refine documentation to empower users to resolve issues via self-service.
  • Strategically optimize and scale support processes to enhance efficiency.
  • Collaborate and advocate with Product and Engineering to proactively improve the platform based on user feedback.

SQLREST APITroubleshootingProcess improvementTechnical support

Posted 15 days ago
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🔥 Technical Support Specialist
Posted 25 days ago

📍 USA

🧭 Full-Time

💸 18.0 - 21.0 USD per hour

🔍 Digital safety products

🏢 Company: Aura👥 501-1000💰 $21,975,000 about 2 years ago🫂 Last layoff over 2 years agoSecurityInformation TechnologyCyber SecurityNetwork Security

  • Must have at least two years of call center experience.
  • Proficiency in using CRM tools and experience with ticketing systems.
  • SaaS experience and the ability to diagnose and resolve software issues.
  • Proficiency in Windows and macOS; basic mobile OS support.
  • Understanding of basic networking concepts and user account management.
  • Knowledge of identity protection technologies and data privacy regulations.
  • Strong customer service skills and effective communication abilities.

  • Provide technical troubleshooting and resolutions for customers via telephone, email, and chat.
  • Manage case queue with an emphasis on efficiency, quality, and organization.
  • Handle social media tasks including reviewing and responding to posts.
  • Escalate issues via JIRA and remain in contact with members regarding open tickets.
  • Test new products and provide feedback to various departments.

AndroidSalesforceJiraCustomer serviceDocumentationTroubleshootingCRMSaaS

Posted 25 days ago
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🔥 Customer Technical Support Specialist - Claris Healthcare
Posted about 1 month ago

📍 Canada

💸 65000 - 70000 CAD per year

🔍 Healthcare technology

🏢 Company: BLANKSLATE Partners👥 1-10Human ResourcesRecruiting

  • Bachelor's degree in a relevant field or equivalent work experience.
  • 5+ years experience in a technical support or customer service role focused on healthcare technology.
  • Strong troubleshooting and problem-solving skills related to Claris Companion.
  • Excellent written and verbal communication skills.
  • Proficiency in using support ticketing systems and CRM software.
  • Ability to work independently and in a team-oriented environment.
  • Empathetic and patient attitude towards customers.
  • Familiarity with Splunk, healthcare IT security, and privacy.
  • Knowledge of Android OS, Samsung Knox, and Zendesk is a plus.

  • Provide timely and efficient technical support to Claris Healthcare customers.
  • Diagnose and troubleshoot technical issues specific to Claris Companion.
  • Develop an in-depth understanding of Claris Companion and its software tools.
  • Accurately document customer interactions in the support tracking system.
  • Assist customers in understanding and using Claris Companion features.
  • Collaborate with internal teams to resolve complex technical issues.
  • Stay updated on Claris Companion updates and industry trends.
  • Collect and report customer feedback for product improvement.
  • Ensure high customer satisfaction by meeting service level agreements.
  • Adhere to company policies and participate in quality assurance activities.

Communication SkillsCollaborationCustomer serviceDocumentationTroubleshootingTechnical support

Posted about 1 month ago
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🔥 Remote Technical Support Specialist - Entry Level, No Degree Required
Posted 3 months ago

📍 Houston, Texas, San Antonio, Texas, Phoenix, Arizona, Philadelphia, Pennsylvania, Dallas, Texas

💸 $15 - $18 per hour

🔍 Technical Support

🏢 Company: NoGigiddy

  • No degree required
  • No prior experience needed; we will provide comprehensive training
  • Strong technical aptitude and problem-solving abilities
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Reliable internet connection and a quiet workspace
  • Positive attitude and a willingness to learn

  • Respond to technical inquiries via chat, email, and phone in a timely and professional manner
  • Diagnose and troubleshoot software and hardware issues
  • Provide step-by-step guidance to users to resolve technical problems
  • Assist users with navigating our platform and utilizing its features effectively
  • Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
  • Collaborate with team members to continuously improve support processes and user experience
  • Document and escalate complex technical issues to the appropriate departments when necessary
  • Participate in training sessions to stay updated on product knowledge and technical support best practices

Communication SkillsAnalytical SkillsCollaborationWritten communicationVerbal communication

Posted 3 months ago
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