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Technical Support Specialist
Posted 1 day agoViewed
💸 Salary: 49920.0 USD per year
🔍 Industry: Software Development
🗣️ Languages: English
Requirements:
- An individual who is self-starting and who has excellent communication and problem-solving skills
- Ability to multitask, prioritize and manage time effectively
- Naturally inquisitive with strong technical troubleshooting skills
- Proven customer support or customer relationship management experience
- Establish and maintain relationships of trust through open and interactive communication
- Feels brave leaping into the unknown and comfortable with consistent change - agility is key!
- Must be flexible with shift schedule (hours of operation span 5am-5pm PST)
Responsibilities:
- Support our IT Administrators, teachers and other faculty who have questions about our GoGuardian products
- Responding to customer queries in a timely and accurate way, via email, chat or phone,
- Assist in support hours of operation and off hour production emergencies.
- Educate and empower customers on self task performance and investigations.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Follow up with customers to ensure their technical issues are resolved
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