Cognigy

Cognigy is transforming the customer service sector with its advanced AI workforce, offering businesses the ability to provide instant, personalized support in any language and on any channel. By integrating Generative and Conversational AI, Cognigy's solutions enhance customer satisfaction while assisting employees in real-time.

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🔥 Partner/Channel Manager - UK

Posted 2024-11-16

📍 United Kingdom

🔍 Conversational AI or Contact Center (CCaaS)

Proven and successful experience in Partner and/or Channel Management within the Conversational AI or Contact Center (CCaaS) space.
Experience managing partners and scaling go-to-market initiatives.
Understanding of various sales strategies including sell-with, sell-through, and sell-to.
Strong networking and relationship-building skills.
Ability to collaborate effectively with cross-functional teams.
Strong organizational and project management skills.
Proactive approach and strategic mindset with a focus on results.

Build and maintain strong relationships with partners to ensure they effectively promote and deliver Cognigy’s solutions.
Drive partner enablement in collaboration with the Cognigy Global GTM Enablement and sales teams.
Collaborate with the Marketing team to develop partner-specific marketing campaigns and events aimed at lead generation.

LeadershipProject ManagementBusiness DevelopmentProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationOrganizational skills

Posted 2024-11-16

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🔥 Senior Account Executive - UKI

Posted 2024-11-07

📍 United Kingdom

🧭 Full-Time

🔍 SaaS, Contact Center, Conversational AI

Experienced Enterprise Sales Executive with a proven track record of success in selling SaaS in the Contact Center or Conversational AI environment.
Possesses a hunter mentality and is passionate about winning.
Confident navigating sales cycles with management levels, particularly C-Level.
Highly organized and disciplined, functioning well in a remote environment.
Strong professional communication skills and a customer-centric demeanor.
Ability to drive a sales cycle independently while utilizing internal resources.
Comfortable leveraging a partner channel to support the sales process.

Acquiring new enterprise companies from all industries within the UKI region.
Building and maintaining an effective pipeline through self-directed prospecting and collaboration with Business Development Representatives.
Running full sales cycles from account planning to contract negotiation and closing.
Taking a consultative approach with senior executives to map value and drive Digital Transformation.
Coordinating responses to RFPs/RFIs.
Collaborating with various team members to enhance the sales process.
Representing Cognigy at trade fairs or industry events.
Preparing and conducting demos, presentations, and customer meetings.
Using CRM effectively to track sales cycles and engagement.

Business DevelopmentBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-11-07

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🔥 Senior Sales Engineer - Benelux

Posted 2024-10-21

📍 Netherlands

🧭 Full-Time

🔍 Customer service technology

Experience as a consultant, sales engineer, presales or comparable role that involves technical advice and providing fun and engaging demos.
Experience in the enterprise software space working with contact center or automation technologies.
JavaScript programming/scripting experience is essential for the role of presales and enablement services.
Experience in Java, Python, or similar is a plus.
Low code platform experience and conversational AI is a plus.
Confident and engaging presentation skills.
Creative & design skills, potentially including experience with video editing or Photoshop.
Fluency in Dutch and English is essential; German language skills are beneficial.

Supporting the sales team with solution selling into enterprise customers, focusing on presales.
Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle.
Participating in discovery calls and technical deep dives.
Creating and delivering powerful presentations and customized product demonstrations.
Designing and recommending solutions that meet customer specific needs and business requirements.
Discovering and analyzing customer requirements, understanding their pain points, and providing recommendations on how Cognigy can address these needs.
Clearly communicating and presenting what makes Cognigy valuable to our customers.
Collaborating with relevant stakeholders to communicate customer requirements and further enhancements.
Staying up-to-date on the competitive landscape and performing technical comparisons between the company's software and other conversational AI products on the market.
Providing internal training to other teams across the company.

PythonAdobe PhotoshopArtificial IntelligenceGraphic DesignJavaJavascriptMachine LearningJavaScriptCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-21

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🔥 Senior Account Executive - US (North East)

Posted 2024-10-16

📍 United States

🧭 Full-Time

💸 240000 - 300000 USD per year

🔍 Customer service technology and AI

Experienced Enterprise Sales Executive with a proven track record of success in selling SaaS or Tech focused on Fortune 500 enterprises.
Hunter mentality with a passion for winning and thriving in a hyper-growth environment.
Ability to navigate sales cycles with management levels, particularly SVP/C-Level.
Strong organizational and prioritization skills; disciplined and effective in a remote environment.
Excellent professional communication skills and a customer-centric, personable demeanor.
Balance driving sales independently while leveraging internal resources.
Comfortable leveraging a partner channel to support the sales process.

Acquiring new F500 enterprise companies from all industries within the defined US geographic territory.
Building and maintaining an effective pipeline by self-directed prospecting, as well as collaborating with internal Business Development Representative resources.
Developing, maintaining, and reviewing territory plans to meet business goals.
Running full sales cycles from account planning and targeted prospecting through to discovery/qualification, contract negotiation, and closing.
Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, and drive digital transformation discussions.
Coordinating responses to RFPs/RFIs.
Collaborating closely with various team members including BDRs, presales support, marketing, product, finance, and leadership.
Representing the company at industry trade fairs or events.
Preparing, presenting, and conducting demos, presentations, and customer meetings.
Using CRM effectively to track sales cycles and engagement.

LeadershipBusiness DevelopmentCross-functional Team LeadershipBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-16

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🔥 Senior Backend Engineer (Voice)

Posted 2024-10-14

📍 Germany

🔍 Customer service and AI technology

At least 5 years of experience in backend software development.
More than 2 years of experience deploying, running, and monitoring containerized applications using Kubernetes.
Expertise with Node.js and Typescript.
Experience building software using real-time communication protocols, such as FreeSWITCH.
Familiarity with Speech-to-text and Text-to-speech APIs from various providers.
Experience with databases like PostgreSQL, MySQL, and MongoDB.
Expertise in designing and improving automated tests.
Open to learning various programming languages.
Excellent communication skills to present solutions and mentor less experienced engineers.
Ability to work independently and collaboratively.

Develop and deliver software solutions that meet customer needs quickly and efficiently.
Create best-in-class software, architecture, and code design, always searching for improvement.
Maintain a secure and tested codebase.
Profile and benchmark the codebase to identify bottlenecks.
Ensure operational excellence through monitoring, logging, and end-to-end testing.
Provide guidance and mentorship to other engineers.
Embrace a 'you-build-it-you-run-it' mentality.
Proactively improve processes and implement automations.

Node.jsPostgreSQLSoftware DevelopmentKubernetesMongoDBMySQLQATypeScriptCommunication Skills

Posted 2024-10-14

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🔥 Senior Full-stack Software Engineer

Posted 2024-09-24

📍 Germany

🧭 Full-Time

🔍 Customer service, AI technology

Several years of experience in full-stack software development.
Experience with containers and debugging containerized applications.
Experience in using a Linux-based environment.
Experience building front-end applications with technologies similar to React.JS, Vue.JS, CSS in JS, and state management libraries such as Redux.
Experience building back-end applications using frameworks such as Node.JS or Ruby on Rails.
Familiarity with MongoDB or similar NoSQL databases; experience with SQL is appreciated.
Familiarity with real-time communication protocols such as WebSocket or WebRTC.
Experience in writing well-tested and high-quality code.
Open to various programming languages and willing to learn continuously.
Good communication skills and the ability to present new concepts to management.
Ability to work independently and collaboratively.

Develop and deliver software solutions that quickly and efficiently meet customer needs.
Create high-quality code with a well-structured and maintainable design.
Ensure our codebase is tested and secure.
Oversee user interface.
Profile and benchmark our codebase to identify bottlenecks.
Ensure operational excellence through monitoring, logging, and end-to-end testing.
Provide guidance and mentorship to other developers.

Node.jsSQLCSSMongoDBReact.jsRubyRuby on RailsVue.JsReduxWebRTCNosqlReactVue.jsCommunication SkillsLinux

Posted 2024-09-24

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Cognigy

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