Cognigy

👥 101-250💰 $100,000,000 Series C 10 months agoIT InfrastructureSales AutomationArtificial Intelligence (AI)IT ManagementSaaSGenerative AIInformation TechnologySmall and Medium BusinessesChatbotSoftware💼 Private Company
Website LinkedIn Email Facebook Twitter

Cognigy is transforming the customer service sector with its advanced AI workforce, offering businesses the ability to provide instant, personalized support in any language and on any channel. By integrating Generative and Conversational AI, Cognigy's solutions enhance customer satisfaction while assisting employees in real-time.

Related companies:

Jobs at this company:

Apply
🔥 QA Tech Lead
Posted 8 days ago

📍 Germany

🧭 Full-Time

  • 5+ years in software quality assurance, with at least 2 years in a senior or leadership role
  • Deep knowledge of frameworks like Selenium, Cypress, or Playwright.
  • Expert in software testing practices, automation, performance and API testing.
  • Strong understanding of CI/CD, SDLC, and agile development principles.
  • Hands-on experience with cloud-based testing environments and practices.
  • Strong scripting or coding skills for test automation (e.g., Python, JavaScript, Java).
  • Comfortable with defect tracking systems, test management tools, and reporting dashboards.
  • ISTQB or equivalent certification is a plus.
  • Strong leadership, problem-solving abilities, and excellent communication skills
  • Define and drive testing and automation strategies that align with product and engineering goals.
  • Create scalable test plans and automation frameworks that increase efficiency and quality.
  • Continuously refine QA processes using industry best practices to improve defect detection and speed up release cycles.
  • Coach and mentor QA engineers, fostering a strong quality-focused mindset and career growth.
  • Work closely with Engineering, Product, and SRE to integrate QA practices into the development lifecycle.
  • Lead development of automated test suites for both functional and non-functional testing, including performance and API testing.
  • Oversee efficient defect resolution processes, including root cause analysis and clear reporting.
  • Act as QA’s voice in technical discussions, planning, and risk assessments.
Posted 8 days ago
Apply
Apply

📍 Germany, United Kingdom

🔍 Customer Service

  • 3+ years proven work experience with VOIP and SIP technologies
  • Familiarity with SIP signalling, call-flows, Secure Real-Time Transport Protocol, MGCP, TCP/IP, H.323, MPLS, DNS, and DHCP
  • Experience with cloud providers such as Azure, Google Cloud and AWS
  • Proven work experience as a product support engineer or in a similar role
  • Familiarity with remote desktop applications and help desk software (e.g., Zendesk)
  • Ability to provide step-by-step technical support, both written and verbal (ENG/GER)
  • Strong analytical skills
  • Knowledge of basic programming languages
  • Provide technical support to customers and internal teams.
  • Troubleshoot and resolve technical issues.
  • Document technical issues and resolutions.
  • Work with cross-functional teams to identify and resolve issues.
Posted 13 days ago
Apply
Apply

📍 United States

💸 120000.0 - 135000.0 USD per year

🔍 SaaS or technology company

  • Bachelor's degree in marketing, communications, or a related field
  • 5+ years of experience in channel marketing, field marketing or related roles, within a SaaS or technology company
  • Strong understanding of channel sales, partner ecosystems, and go-to-market strategies
  • Proven experience in managing marketing budgets and executing marketing strategies
  • Strong event planning and management skills, with experience coordinating tradeshows, webinars, and other partner events
  • Proficiency in marketing analytics and data-driven decision-making
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
  • Work with strategic, tech, reseller and referral partners to expand marketing reach, boost brand awareness, and generate leads together in the field and digitally.
  • Shape and execute a channel marketing strategy that reflects the joint partners business objectives; build and execute agreed-upon marketing plans start to finish.
  • Drive partner events, virtual and in-person, handling all event logistics, including booth strategy, registrations, agenda scheduling, staffing, giveaways and on-site production.
  • Plan out a regular cadence of communications for product launches, marketing activities and time sensitive updates.
  • Collaborate cross-departmentally to develop high-quality, multi-format joint marketing content such as case studies, blog content, and white papers.
  • Conduct post-event evaluations and ROI analyses, reporting results and recommendations to sales and marketing teams.
Posted 5 months ago
Apply
Apply

📍 Germany

🔍 SaaS, Contact Center, Conversational AI

  • Experienced Enterprise Sales Executive with a proven track record in SaaS sales in the Contact Center or Conversational AI environment.
  • Hunter mentality with passion for winning in a hyper-growth company.
  • Confident in navigating sales cycles with all management levels, particularly SVP/C-Level.
  • Strong organizational and prioritization skills, with discipline to function well in a remote environment.
  • Professional communication skills, with a customer-centric and personable demeanor.
  • Ability to drive sales independently while leveraging internal resources.
  • Comfortable utilizing a partner channel to support sales.
  • Acquiring new enterprise companies from all industries within the DACH region.
  • Building and maintaining an effective pipeline by self-directed prospecting and collaboration with Business Development Representatives.
  • Developing, maintaining, and reviewing territory plans to meet business goals.
  • Managing full sales cycles, including account planning, targeted prospecting, discovery, contract negotiation, and closing.
  • Taking a consultative, value-centric approach with senior executives.
  • Coordinating responses to RFPs/RFIs.
  • Collaborating with team members including BDRs, presales support, marketing, product, finance, and leadership.
  • Representing Cognigy at industry trade fairs and events.
  • Preparing, presenting, and conducting demos and customer meetings.
  • Utilizing CRM to track sales cycles and engagements.

Account ManagementFluency in EnglishSales experienceCRMSaaS

Posted 6 months ago
Apply
Apply
🔥 DevOps Engineer
Posted 6 months ago

📍 Germany

🧭 Full-Time

🔍 Customer service and AI technology

  • Several years of experience in Kubernetes and production container management.
  • Experience with distributed systems and networking knowledge.
  • Multiple years with CI/CD systems, especially Jenkins, and automation tools like Terraform, Helm, and Flux.
  • Proficiency in English and minimum C1 level in German.
  • Knowledge in auto-scaling infrastructure and managed Kubernetes services (AWS EKS, Azure AKS, Google GKE).
  • Expertise in programming languages (Golang, Python, Ruby, JavaScript, Java, Perl) and cloud platforms.
  • Familiarity with Docker, Kubernetes, Elasticsearch, Cassandra, Postgres, Kafka, Jenkins, Gitlab, and monitoring tools like Datadog, Prometheus, Grafana, ELK-Stack.
  • Automating provisioning processes of Kubernetes clusters and Cognigy.AI software application.
  • Monitoring product installations and infrastructure to ensure stability of SaaS offerings.
  • Assisting engineering teams in automating recurring procedures to improve efficiency and reduce costs.
  • Providing guidance to other DevOps engineers.
  • Engaging in all phases of software engineering within an agile team to enable automation.
  • Focusing on cross-functional aspects to increase development team productivity while prioritizing customer needs.
  • Leading postmortems after major incidents.

TerraformNetworking

Posted 6 months ago
Apply