Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Technical Support Specialist (LATAM)

Posted 13 days agoViewed

View full description

📍 Location: Brazil

🔍 Industry: Software Support

🏢 Company: Xometry👥 501-1000💰 $75,000,000 Series E over 4 years agoArtificial Intelligence (AI)3D PrintingIndustrial EngineeringSoftware

🗣️ Languages: English

🪄 Skills: TroubleshootingTechnical supportCustomer support

Requirements:
  • Experience in a customer-facing role
  • Knowledge of software applications and operating systems
  • Ability to learn new technologies and adapt processes
  • Competent in gathering details and documenting issues
  • Collaboration skills with cross-functional teams
  • Effective verbal and written communication in English
  • Familiarity with helpdesk software is a plus
Responsibilities:
  • Provide timely software support by responding to and diagnosing incoming support tickets
  • Utilize resources to troubleshoot and resolve software-related issues
  • Create detailed support tickets for unresolved issues
  • Build relationships with internal teams and advocate for customer needs
  • Document support issues, resolutions, and communication
  • Maintain and update FAQs and user guides
Apply