Technical Support Specialist (LATAM)

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Requirements:

• Experience in a customer-facing role
• Knowledge of software applications and operating systems
• Ability to learn new technologies and adapt processes
• Competent in gathering details and documenting issues
• Collaboration skills with cross-functional teams
• Effective verbal and written communication in English
• Familiarity with helpdesk software is a plus

Responsibilities:

• Provide timely software support by responding to and diagnosing incoming support tickets
• Utilize resources to troubleshoot and resolve software-related issues
• Create detailed support tickets for unresolved issues
• Build relationships with internal teams and advocate for customer needs
• Document support issues, resolutions, and communication
• Maintain and update FAQs and user guides