Remote Technical Support Specialist - Entry Level, No Degree Required

No degree required No prior experience needed; we will provide comprehensive training Strong technical aptitude and problem-solving abilities Excellent written and verbal communication skills Ability to work independently and as part of a team Reliable internet connection and a quiet workspace Positive attitude and a willingness to learn

Respond to technical inquiries via chat, email, and phone in a timely and professional manner Diagnose and troubleshoot software and hardware issues Provide step-by-step guidance to users to resolve technical problems Assist users with navigating our platform and utilizing its features effectively Maintain a high level of customer satisfaction through excellent communication and problem-solving skills Collaborate with team members to continuously improve support processes and user experience Document and escalate complex technical issues to the appropriate departments when necessary Participate in training sessions to stay updated on product knowledge and technical support best practices