Quality Assurance Job Salaries

Find salary information for remote positions requiring Quality Assurance skills. Make data-driven decisions about your career path.

Quality Assurance

Median high-range salary for jobs requiring Quality Assurance:

$130,000

This analysis is based on salary ranges collected from 68 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $98,500 - $130,000

25% of job descriptions advertised a maximum salary above $174,878.5.
5% of job descriptions advertised a maximum salary above $316,492.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Leadership, Problem Solving and Communication Skills. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

Leadership
35% jobs mention Leadership as a required skill. The Median Salary Range for these jobs is $105,000 - $150,000
- 25% of job descriptions advertised a maximum salary above $177,500.
- 5% of job descriptions advertised a maximum salary above $374,944.
Problem Solving
21% jobs mention Problem Solving as a required skill. The Median Salary Range for these jobs is $96,652.5 - $140,000
- 25% of job descriptions advertised a maximum salary above $193,000.
- 5% of job descriptions advertised a maximum salary above $354,736.
Communication Skills
40% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $97,000 - $130,000
- 25% of job descriptions advertised a maximum salary above $172,609.75.
- 5% of job descriptions advertised a maximum salary above $253,183.
Cross-functional Team Leadership
13% jobs mention Cross-functional Team Leadership as a required skill. The Median Salary Range for these jobs is $100,000 - $130,000
- 25% of job descriptions advertised a maximum salary above $176,192.75.
- 5% of job descriptions advertised a maximum salary above $274,000.
Compliance
32% jobs mention Compliance as a required skill. The Median Salary Range for these jobs is $98,100 - $125,000
- 25% of job descriptions advertised a maximum salary above $174,757.
- 5% of job descriptions advertised a maximum salary above $314,368.
Risk Management
26% jobs mention Risk Management as a required skill. The Median Salary Range for these jobs is $107,500 - $122,500
- 25% of job descriptions advertised a maximum salary above $175,000.
- 5% of job descriptions advertised a maximum salary above $257,080.
Data Analysis
49% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $97,000 - $120,000
- 25% of job descriptions advertised a maximum salary above $160,000.
- 5% of job descriptions advertised a maximum salary above $359,782.
Project Management
41% jobs mention Project Management as a required skill. The Median Salary Range for these jobs is $97,000 - $120,000
- 25% of job descriptions advertised a maximum salary above $156,150.
- 5% of job descriptions advertised a maximum salary above $246,030.
Analytical Skills
34% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $85,000 - $115,000
- 25% of job descriptions advertised a maximum salary above $160,000.
- 5% of job descriptions advertised a maximum salary above $261,222.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Banking and Financial Services, Biopharmaceutical and AI voice technology. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

Banking and Financial Services
1% jobs are in Banking and Financial Services industry. The Median Salary Range for these jobs is $240,000 - $310,000
Biopharmaceutical
3% jobs are in Biopharmaceutical industry. The Median Salary Range for these jobs is $192,500 - $220,250
- 25% of job descriptions advertised a maximum salary above $260,000.
AI voice technology
1% jobs are in AI voice technology industry. The Median Salary Range for these jobs is $130,000 - $170,000
Software Development
7% jobs are in Software Development industry. The Median Salary Range for these jobs is $81,000 - $135,000
- 25% of job descriptions advertised a maximum salary above $172,876.
- 5% of job descriptions advertised a maximum salary above $193,000.
Healthcare
19% jobs are in Healthcare industry. The Median Salary Range for these jobs is $97,000 - $115,000
- 25% of job descriptions advertised a maximum salary above $145,920.
- 5% of job descriptions advertised a maximum salary above $341,527.
Medical Devices
3% jobs are in Medical Devices industry. The Median Salary Range for these jobs is $77,500 - $112,500
- 25% of job descriptions advertised a maximum salary above $140,000.
Pharmaceutical
3% jobs are in Pharmaceutical industry. The Median Salary Range for these jobs is $97,500 - $112,500
- 25% of job descriptions advertised a maximum salary above $125,000.
Cognitive Science, Clinical Trials
1% jobs are in Cognitive Science, Clinical Trials industry. The Median Salary Range for these jobs is $60,000 - $70,000
Clean Energy
1% jobs are in Clean Energy industry. The Median Salary Range for these jobs is $49,920 - $56,160
Accounting
1% jobs are in Accounting industry. The Median Salary Range for these jobs is $25,000 - $45,000

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

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🔥 Quality Audit for Life & Annuity Death Claims - US REMOTE

Posted about 3 hours ago

📍 United States

💸 43800.0 - 81300.0 USD per year

🔍 Life and Annuity

🔧 Requirements

Bachelor's degree in a relevant field or equivalent combination of education and experience
Typically, 2+ years of relevant work experience in Life and Annuity
Proven experience in Life/Annuity Death Claims processing and Quality review
Proficiencies in quality assurance and risk management
Continuous learner that stays abreast with industry knowledge and technology

💡 Responsibilities

Perform quality control and assurance tasks, by reviewing Life and Annuity Death Claims payment and correspondence review, to ensure product compliance with regulatory and processing standards
Assist in the analysis of quality data and metrics
Participate in the maintenance of quality standards and documentation
Collaborate with cross-functional teams to implement corrective actions
Provide support to quality analysts and technicians
Participate in the investigation of non-conformities
Maintain and update quality records and reports
Adhere to established quality assurance procedures and policies

Data Analysis QA Automation Compliance Quality Assurance Risk Management Process improvement

Posted about 3 hours ago

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🔥 Senior Manager Corporate Quality Compliance

Posted about 6 hours ago

📍 United States

💸 147004.0 - 174757.0 USD per year

🔍 Quality

🏢 Company: careers

🔧 Requirements

Experience with Aseptic Processing, Drug Product
Certified Quality Auditor (CQA) or equivalent
Doctorate degree and 2 years of auditor experience OR Master’s degree and 6 years of auditor experience OR Bachelor’s degree and 8 years of auditor experience OR Associate’s degree and 10 years of auditor experience OR High school diploma / GED and 12 years of auditor experience
Minimum of 2 years experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources

💡 Responsibilities

Develops and manages the GQC audit program and annual audit plans to ensure that Amgen sites, Contract facilities, Quality Management Systems and Affiliates are periodically audited to assess compliance all applicable regulations and to identify potential risks.
Leads or participates in critical GQC Audits of Amgen Quality Management System, Amgen sites, Contract facilities, Affiliates and Critical Service providers, to identify and raise top compliance risks.
Ensures assessment of the state of compliance with appropriate regulations and participation in the assessment of action plans to correct deficiencies.
Provides technical and organizational leadership toward resolving site and multi-site compliance issues.
Alerts executive management of significant quality, and compliance risks.
Provides support for domestic and foreign regulatory agency site inspections, as needed.
Serves as senior GQC representative on cross-functional teams and interacts with other departments in order to achieve goals.
Interacts with other functional leads to ensure that operational standards, strategies, and direction meet organizational goals/objectives and are aligned with existing regulations and regulatory expectation.
Monitors and advances to senior management and management review established metrics representative of the health of the audits and inspections process.
Supports continual improvement initiatives, programs, and projects including owning and executing CAPAs, owning and revising documents, and managing change controls
Reviews and approves audit reports as audit management from GQC auditors.

Leadership People Management Cross-functional Team Leadership Communication Skills Analytical Skills Problem Solving Written communication Compliance Quality Assurance Risk Management

Posted about 6 hours ago

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🔥 Senior Quality Engineer

Posted about 9 hours ago

📍 Worldwide

💸 110000.0 - 130000.0 USD per year

🔍 Software Development

🏢 Company: Circle.so

🔧 Requirements

5+ years of experience in test automation, with a strong emphasis on web applications.
Strong hands-on experience with Playwright, Cypress, or WebdriverIO.
High proficiency in JavaScript and TypeScript.
Experience with implementing, maintaining, and debugging CI (We use BuildKite)
Proven track record of delivering quality quickly in a fast-moving environment with shifting priorities.
Strong technical judgment, with a deep understanding of quality best practices, including experience implementing these practices in teams with fast-paced, evolving needs.
Demonstrated ability to take the lead on quality initiatives, working closely with design, product, and engineering teams to ensure quality is baked in from the start.
Proactive approach to quality with a “shift-left” mindset, identifying potential issues early, and solving them before they become problems.
Familiarity or a keen interest in AI-driven testing approaches and emerging technologies in quality engineering.
Natural curiosity and a keen eye for detail — you ask the right questions, dive deep into problems, and never let anything slip through the cracks.

💡 Responsibilities

Collaborating with cross-functional teams (design, product, engineering) from the start of projects to ensure quality is integrated throughout the process.
Leading quality initiatives and driving test automation practices to ensure robust and scalable solutions.
Developing and maintaining automated tests across web and mobile using tools likes Playwright, Appium, and WebdriverIO with JavaScript/TypeScript.
Working with existing data factories and API’s to utilize data points to create new tests.
Creating new architectural functionality to support automated test creation (example: Stripe, Buy Now Pay Later, ApplePay/GPay, etc.)
Implementing CI changes and debugging failing tests
Identifying and driving improvements to our quality processes, tools, and frameworks.
Participating in code reviews and sharing your expertise to improve team practices around testing and quality.
Help in driving standards and best practices around test automation, quality, and development processes.
Continuously evaluating and exploring innovative testing approaches, including AI-powered testing strategies.
Taking ownership of end-to-end test strategies, from design to execution, in a constantly evolving environment.
Take project requirements and quickly turn those into test cases for traceability of system requirements and aid with test automation.
Perform at a high level for project testing from requirements and design analysis, feature testing, exploratory testing, regression testing and UI/UX.

Agile Cypress Javascript QA Automation TypeScript API testing Manual testing Mobile testing REST API Regression testing TestRail Selenium CI/CD Agile methodologies JSON Quality Assurance Debugging

Posted about 9 hours ago

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🔥 RN Quality Improvement Analyst

Posted 1 day ago

📍 Maryland, Virginia, Delaware, Pennsylvania, Florida, Washington DC

🧭 Full-Time

💸 97000.0 - 150000.0 USD per year

🔍 Healthcare

🔧 Requirements

Completion of a Bachelor of Science in Nursing from an accredited school of nursing.
Current registered nurse (RN) licensure in the State of Maryland.
Requires a minimum of three years’ RN experience.
Prefer a minimum of two years related experience in related field, collecting and analyzing data, preparing reports, identifying and solving problems, facilitating discussion with team to recommend solutions, etc.

💡 Responsibilities

Lead and facilitates performance improvement (PI) teams with local site leadership using the Lean framework.
Documents site level quality improvement meetings, assuring goals and action items are on track and measured.
Uses quality improvement techniques (workflow diagrams, process maps, and fish bone diagrams) for analysis.
Provides sites with adequate data to measure success and determine the best metrics for monitoring.

Leadership Project Management SQL Data Analysis Communication Skills Analytical Skills Collaboration Problem Solving Critical thinking Quality Assurance Data visualization Process improvement

Posted 1 day ago

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🔥 Sr. Quality Manager, Design Assurance (SaMD)

Posted 1 day ago

📍 United States

💸 180000.0 - 274000.0 USD per year

🔍 Healthcare technology

🏢 Company: Cleerly👥 11-50 Real Estate Investment Personal Finance Banking Wealth Management Insurance

🔧 Requirements

Proven experience (10+ years) in healthcare technology, life sciences, or similar regulated industries, preferably with a focus on Software as a Medical Device (SaMD).
In-depth understanding of applicable standards, including ISO13485, ISO14971, IEC62304, and IEC62366.
Knowledge of applicable regulations preferred: 21 CFR Part 820 US Quality Management System Regulation, 2017/745 EU Medical Device Regulation.
In-depth understanding of Software as a Medical Device (SaMD) and software development lifecycles, including agile methods.
Familiarity with technology applications, such as Jira, Confluence, Jama, Minitab, etc.

💡 Responsibilities

Plans, directs, and implements the design quality aspects of Cleerly’s design and development of software medical devices, with a focus on software quality/reliability, risk management (patient safety and cybersecurity), and usability.
Provides expertise and guidance in interpreting applicable regulations and industry standards.
Ensures development programs are appropriately planned and resourced for design quality.
Proactively identifies, prioritizes, communicates, and resolves quality, safety, and compliance issues.
Analyzes device performance data to ensure compliance, develop processes for ongoing monitoring.
Develops KPIs for Design Assurance and cascade to overall company OKRs.
Provides oversight, training, and coaching in the application of Quality Management System (QMS) processes to ensure successful adoption and implementation by product development teams.
Supports development of deliverables for regulatory submissions.
Assists with post-market activities, including Health Hazard Evaluations (HHEs), field corrections, and post-market surveillance, as necessary.
Participates in internal and external audits and inspections, as necessary.
Drives continuous improvement of Cleerly’s processes to advance quality, safety, and compliance.
Provides oversight for the development and improvement of quality programs, systems, processes, and procedures to ensure compliance with applicable regulation and standards.
Fosters a culture of excellence, collaboration, and continuous improvement across the organization.
Collaborates with cross-functional business and functional leaders to drive continuous improvement initiatives to enhance the efficiency and effectiveness of the QMS.
Defines, collects, analyzes, and tracks quality metrics to monitor performance and provide recommendations for improvement.
Generate reports and recommendations for improvement as input to Management Reviews at prescribed intervals.

Software Development Agile Data Analysis Jira Cross-functional Team Leadership CI/CD Problem Solving Agile methodologies Compliance Quality Assurance Risk Management Confluence SaaS

Posted 1 day ago

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🔥 Population Health Manager

Posted 1 day ago

📍 Albany, NY

🧭 Full-Time

💸 84200.0 - 96800.0 USD per year

🔍 Healthcare

🔧 Requirements

Bachelor's degree in healthcare administration or related field required; Master's degree in related field considered a plus
5+ years of experience in a healthcare environment, experience successfully engaging PCPs, specialists, and health systems required; experience with value-based care models preferred
Proven work experience as a Clinical Practice Manager or a similar role in healthcare management
Strong knowledge of clinic operations, medical office management, and experience in clinical supervision and staff management
Strong knowledge of value based care key performance metrics and clinical performance management including coding, quality and billing
Proven ability to analyze and interpret reports to identify opportunities for practice success, effectively communicate key components of performance, and translate performance opportunities into practice action plans
Demonstrated understanding of the healthcare delivery system and value based-care
Comfortable and productive in a remote work environment, with up to 50% travel to local provider sites.
Ability to travel frequently to assigned physician practices and demonstrate executive presence in meetings and presentations. Practice portfolio may vary based on complexity, but is expected to be approximately 20- 25.
Must have reliable access to high-speed internet to ensure seamless remote work communication and productivity
Ability to manage multiple priorities and keep up with Medicare policies, processes, and procedures
Ability to arrange and consistently travel to various work sites, as well as possess and maintain a valid driver's license in your state of residence and motor vehicle insurance
Exceptional verbal, written, and interpersonal communication skills required
Resilience and adaptability that will arise with daily interactions with providers
Effective organizational and time management skills
Detail-oriented, mission-driven, entrepreneurial, and operates with a sense of urgency

💡 Responsibilities

Build and maintain strong and collaborative relationships with clinical partners including primary care providers (PCPs), practice managers, and other key stakeholders across integrated networks. Stakeholders may include personnel at skilled nursing facilities (SNFs), specialist practices, and hospital systems.
Utilize in-person, electronic, and/or telephonic outreach to an assigned portfolio of practices, consulting and discussing relevant information in a concise and influential manner to providers and other stakeholders.
Assist with onboarding practices to Honest services and influence the successful operationalization of programs while driving your assigned practices toward shared goals and outcomes.
Educate practices on value-based care opportunities and activities that drive toward optimal cost efficiencies and patient outcomes.
Be accountable for achieving key performance metrics for assigned practices for utilization, cost of care, documentation, and quality.
Utilize data to prioritize practice work and develop performance strategies that drive improvements in value-based care programs and outcomes.
Communicate Honest Health programs/services to the partners' practice engagement teams and coordinate performance tactics across value-based contracts.
Be the practice point of contact and resource for all Honest operational issues including back office, population health tool support, incentive, quality and CDI questions.
Maintain accurate documentation on provider engagement and network efforts including contractual documents and Customer Relationship Management (CRM) inputs, as needed.
Partner with Honest Health's clinical team to support care team objectives related to network goals.
Show proficiency in Honest Health's business model and speak to insights based on performance data in provider-facing meetings.
Collaborate cross-functionally internally to identify trends, areas for process improvement, and relationship-building opportunities.
Provide reports and updates, as needed, to the Director of Market Operations.
Perform other related responsibilities as assigned.

Data Analysis Project Coordination Communication Skills Analytical Skills Collaboration Microsoft Excel Problem Solving Customer service Mentoring Negotiation Organizational skills Presentation skills Time Management Interpersonal skills Excellent communication skills Relationship building MS Office Account Management Reporting Active listening Quality Assurance Data visualization Team management Stakeholder management Strategic thinking CRM Change Management Budget management PowerPoint

Posted 1 day ago

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🔥 Quality and Training Lead

Posted 3 days ago

📍 AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI

💸 85000.0 - 95000.0 USD per year

🔍 Trust & Safety

🏢 Company: HopSkipDrive👥 101-250💰 $37,000,000 Series D over 2 years agoRide Sharing Transportation Children Information Technology Child Care

🔧 Requirements

3+ years of experience in Quality Assurance, Training, or Learning & Development, preferably within Trust & Safety, Risk Operations, or Customer Support.
Proven experience designing and managing QA programs and training initiatives for support teams.
Strong analytical skills with the ability to interpret QA data and drive process improvements.
Excellent facilitation, coaching, and communication skills to engage learners and stakeholders effectively.
Familiarity with Trust & Safety principles, case handling, and risk mitigation strategies in a fast-paced, high-risk environment.
Experience working with QA tools, LMS platforms, and knowledge management systems.
Ability to manage multiple priorities, projects, and stakeholders in a dynamic environment.

💡 Responsibilities

Develop and maintain a quality assurance framework to assess and improve the performance of Trust & Safety support teams.
Define QA scorecards, evaluation criteria, and feedback mechanisms to ensure consistency in case handling and adherence to policies.
Partner with team managers to analyze QA data and trends to identify areas for continuous improvement and work cross-functionally to implement process enhancements.
Design and execute new hire training programs, refresher courses, and continuous learning initiatives for Trust & Safety teams.
Maintain and update training materials, playbooks, and knowledge bases in response to policy and operational changes.
Work closely with stakeholders to ensure training aligns with policy updates, legal requirements, and emerging safety risks.
Support audit processes and contribute to compliance initiatives related to Trust & Safety operations.

SQL Data Analysis People Management QA Communication Skills Analytical Skills Compliance Microsoft Office Suite Coaching Training Cross-functional collaboration Quality Assurance Risk Management Stakeholder management Process improvement Customer support

Posted 3 days ago

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🔥 Safety Specialist II

Posted 3 days ago

📍 United States

🧭 Regular

💸 80710.0 - 166168.0 USD per year

🔍 Software Development

🏢 Company: Pinterest👥 5001-10000💰 Post-IPO Equity over 2 years ago🫂 Last layoff about 2 years agoInternet Social Network Software Social Media Social Bookmarking

🔧 Requirements

Bachelor’s degree in Business Administration, a related field or equivalent experience.
2 years experience in a quality control or quality assurance role.
Experience working with Business Processing Outsourcing (BPO) to achieve performance goals.
Experience in Content Moderation, Content Quality, Content Safety, and Labeling.
Knowledge of QA principles, methodologies, tools/technologies, and best practices.
Strong analytical, problem-solving, and critical-thinking skills.

💡 Responsibilities

Support a moderation quality strategy that is scalable, efficient, and aligns with the company's values and policies.
Leverage best in class standards to understand both BPO vendor performance and QA outcomes, advising Trust & Safety Operations areas of growth and opportunity.
Collaborate and communicate effectively with internal stakeholders, including Policy, Training, and Enforcement Operations teams.
Share Quality Assurance (QA) process insights to strengthen QA reporting and quality improvements.
Leverage QA expertise to support Trust and Safety product and engineering teams when improving tooling needs within the QA framework.

Data Analysis QA Communication Skills Analytical Skills Problem Solving Cross-functional collaboration Quality Assurance

Posted 3 days ago

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🔥 Homeowner Originations Quality Assurance Agent - Level 2

Posted 4 days ago

📍 Most states in the US

💸 49920.0 - 56160.0 USD per year

🔍 Clean energy

🔧 Requirements

3+ years of experience in customer service, consistently performing at a high level.
Resourcefulness and persistence; able to solve complex issues by collaborating with different internal groups, including BPO teams.
Strong organizational, analytical, and customer problem-solving skills.
Self-driven with intrinsic motivation and a focus on team success.
Integrity, excellent interpersonal skills, and the ability to engage customers and resolve conflicts effectively.
Experience using Salesforce to manage your daily tasks and workflows.
Comfortability with reporting tools such as Tableau, Periscope, and other similar technologies.
Proficiency in Salesforce, Excel, Talkdesk and Google Suite.

💡 Responsibilities

Complete 10-15 quality assurance reviews related to Credit Operations processes, welcome calls, credit stipulations, and other key customer touchpoints.
Act as the primary liaison between internal teams and the BPO, ensuring effective communication and alignment on goals and expectations.
Monitor internal inquiries via Slack channels, providing timely and accurate responses while ensuring the BPO adheres to service standards.
Provide proactive feedback to the BPO for improvement opportunities identified on a day-to-day basis.
Track performance metrics for the BPO, identifying areas for coaching and training, and collaborate with the BPO to create targeted knowledge base articles to address emerging trends and issues.
Regularly review BPO outputs and make adjustments to ensure continuous improvement in service delivery and customer satisfaction.
Monitor customer inquiries and complaints, ensuring effective resolution and ownership of the cases until resolved.
Review and manage social media reviews and escalations, taking appropriate action as necessary.
Approve and review authorized callers on customer accounts, ensuring compliance and accuracy.
Handle escalations from Sales, BPO calls, and other functional areas, ensuring swift and effective resolutions.
Participate in a weekly rotation to process incoming mail, ensuring that all related tasks are handled efficiently.
Attend and contribute to weekly quality assurance calibration calls to ensure alignment on standards and procedures.
Manage case assignments, performing in-depth research and analysis, ensuring cases are directed to the appropriate business units.
Contribute to building and refining a sustainable escalation process in Salesforce, enabling measurement and reporting of trends and results.
Analyze current processes, identify areas for improvement, and lead initiatives to streamline workflows and enhance efficiency.
As the role evolves, be prepared to take on additional tasks to support the business.

Data Analysis Salesforce Communication Skills Analytical Skills Problem Solving Customer service Reporting Quality Assurance Process improvement CRM Customer support

Posted 4 days ago

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🔥 Quality and Training Lead

Posted 4 days ago

📍 AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI

💸 85000.0 - 95000.0 USD per year

🔍 Trust & Safety, Risk Operations, or Customer Support

🔧 Requirements

3+ years of experience in Quality Assurance, Training, or Learning & Development, preferably within Trust & Safety, Risk Operations, or Customer Support.
Proven experience designing and managing QA programs and training initiatives for support teams.
Strong analytical skills with the ability to interpret QA data and drive process improvements.
Excellent facilitation, coaching, and communication skills to engage learners and stakeholders effectively.
Familiarity with Trust & Safety principles, case handling, and risk mitigation strategies in a fast-paced, high-risk environment.
Experience working with QA tools, LMS platforms, and knowledge management systems.
Ability to manage multiple priorities, projects, and stakeholders in a dynamic environment.

💡 Responsibilities

Develop and maintain a quality assurance framework to assess and improve the performance of Trust & Safety support teams.
Define QA scorecards, evaluation criteria, and feedback mechanisms to ensure consistency in case handling and adherence to policies.
Partner with team managers to analyze QA data and trends to identify areas for continuous improvement and work cross-functionally to implement process enhancements.
Design and execute new hire training programs, refresher courses, and continuous learning initiatives for Trust & Safety teams.
Maintain and update training materials, playbooks, and knowledge bases in response to policy and operational changes.
Work closely with stakeholders to ensure training aligns with policy updates, legal requirements, and emerging safety risks.
Support audit processes and contribute to compliance initiatives related to Trust & Safety operations.

Project Management SQL Data Analysis QA Cross-functional Team Leadership API testing REST API Communication Skills Analytical Skills Microsoft Excel CI/CD Agile methodologies Mentoring Written communication Compliance Coaching MS Office Training Quality Assurance Risk Management Process improvement Technical support Customer support

Posted 4 days ago

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Shown 10 out of 92

Quality Assurance Job Salaries

Median high-range salary for jobs requiring Quality Assurance:

Skills and Salary

Leadership

Problem Solving

Communication Skills

Cross-functional Team Leadership

Compliance

Risk Management

Data Analysis

Project Management

Analytical Skills

Industries and Salary

Banking and Financial Services

Biopharmaceutical

AI voice technology

Software Development

Healthcare

Medical Devices

Pharmaceutical

Cognitive Science, Clinical Trials

Clean Energy

Accounting

Jobs