Safety Specialist II

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Requirements:

• Bachelor’s degree in Business Administration, a related field or equivalent experience.
• 2 years experience in a quality control or quality assurance role.
• Experience working with Business Processing Outsourcing (BPO) to achieve performance goals.
• Experience in Content Moderation, Content Quality, Content Safety, and Labeling.
• Knowledge of QA principles, methodologies, tools/technologies, and best practices.
• Strong analytical, problem-solving, and critical-thinking skills.

Responsibilities:

• Support a moderation quality strategy that is scalable, efficient, and aligns with the company's values and policies.
• Leverage best in class standards to understand both BPO vendor performance and QA outcomes, advising Trust & Safety Operations areas of growth and opportunity.
• Collaborate and communicate effectively with internal stakeholders, including Policy, Training, and Enforcement Operations teams.
• Share Quality Assurance (QA) process insights to strengthen QA reporting and quality improvements.
• Leverage QA expertise to support Trust and Safety product and engineering teams when improving tooling needs within the QA framework.