Microsoft Office Suite Job Salaries

Find salary information for remote positions requiring Microsoft Office Suite skills. Make data-driven decisions about your career path.

Microsoft Office Suite

Median high-range salary for jobs requiring Microsoft Office Suite:

$100,000

This analysis is based on salary ranges collected from 155 job descriptions that match the search and allow working remotely. Choose a country to narrow down the search and view statistics exclusively for remote jobs available in that location.

The Median Salary Range is $76,350 - $100,000

  • 25% of job descriptions advertised a maximum salary above $135,000.
  • 5% of job descriptions advertised a maximum salary above $202,955.

Skills and Salary

Specific skills can have a substantial impact on salary ranges for jobs that align with these search preferences. Certain in-demand skills are highly valued by employers and can significantly boost compensation. These skills often reflect the unique requirements and challenges faced by professionals in these roles. Some of the most sought-after skills that correlate with higher salaries include Project Management, Analytical Skills and Problem Solving. Mastering these skills can demonstrate expertise and make individuals more competitive in the job market. Employers often prioritize candidates who possess these skills, as they can contribute directly to the organization's success. The ability to effectively utilize these skills can lead to increased earning potential and career advancement opportunities.

  1. Project Management

    36% jobs mention Project Management as a required skill. The Median Salary Range for these jobs is $85,800 - $120,000

    • 25% of job descriptions advertised a maximum salary above $163,500.
    • 5% of job descriptions advertised a maximum salary above $302,157.5.
  2. Analytical Skills

    41% jobs mention Analytical Skills as a required skill. The Median Salary Range for these jobs is $80,000 - $110,000

    • 25% of job descriptions advertised a maximum salary above $160,000.
    • 5% of job descriptions advertised a maximum salary above $291,228.75.
  3. Problem Solving

    32% jobs mention Problem Solving as a required skill. The Median Salary Range for these jobs is $80,000 - $110,000

    • 25% of job descriptions advertised a maximum salary above $151,250.
    • 5% of job descriptions advertised a maximum salary above $242,626.25.
  4. Data Analysis

    35% jobs mention Data Analysis as a required skill. The Median Salary Range for these jobs is $85,000 - $107,500

    • 25% of job descriptions advertised a maximum salary above $150,000.
    • 5% of job descriptions advertised a maximum salary above $234,626.2.
  5. Microsoft Excel

    32% jobs mention Microsoft Excel as a required skill. The Median Salary Range for these jobs is $72,000 - $100,000

    • 25% of job descriptions advertised a maximum salary above $134,875.
    • 5% of job descriptions advertised a maximum salary above $217,515.
  6. Communication Skills

    66% jobs mention Communication Skills as a required skill. The Median Salary Range for these jobs is $75,397 - $99,600

    • 25% of job descriptions advertised a maximum salary above $131,450.
    • 5% of job descriptions advertised a maximum salary above $225,878.6.
  7. Attention to detail

    30% jobs mention Attention to detail as a required skill. The Median Salary Range for these jobs is $70,000 - $99,200

    • 25% of job descriptions advertised a maximum salary above $128,542.5.
    • 5% of job descriptions advertised a maximum salary above $190,660.
  8. Written communication

    35% jobs mention Written communication as a required skill. The Median Salary Range for these jobs is $75,000 - $95,200

    • 25% of job descriptions advertised a maximum salary above $134,925.
    • 5% of job descriptions advertised a maximum salary above $218,608.18.
  9. Organizational skills

    35% jobs mention Organizational skills as a required skill. The Median Salary Range for these jobs is $74,500 - $95,100

    • 25% of job descriptions advertised a maximum salary above $120,000.
    • 5% of job descriptions advertised a maximum salary above $202,032.

Industries and Salary

Industry plays a crucial role in determining salary ranges for jobs that align with these search preferences. Certain industries offer significantly higher compensation packages compared to others. Some in-demand industries known for their competitive salaries in these roles include Software Development, Construction and Fintech. These industries often have a strong demand for skilled professionals and are willing to invest in talent to meet their growth objectives. Factors such as industry size, profitability, and market trends can influence salary levels within these sectors. It's important to consider industry-specific factors when evaluating potential career paths and salary expectations.

  1. Software Development

    5% jobs are in Software Development industry. The Median Salary Range for these jobs is $104,300 - $150,000

    • 25% of job descriptions advertised a maximum salary above $173,300.
    • 5% of job descriptions advertised a maximum salary above $200,000.
  2. Construction

    2% jobs are in Construction industry. The Median Salary Range for these jobs is $100,000 - $150,000

    • 25% of job descriptions advertised a maximum salary above $157,500.
    • 5% of job descriptions advertised a maximum salary above $160,000.
  3. Fintech

    1% jobs are in Fintech industry. The Median Salary Range for these jobs is $97,781 - $121,671.5

    • 25% of job descriptions advertised a maximum salary above $130,000.
  4. Accounting

    1% jobs are in Accounting industry. The Median Salary Range for these jobs is $71,250 - $111,750

    • 25% of job descriptions advertised a maximum salary above $143,500.
  5. Energy

    1% jobs are in Energy industry. The Median Salary Range for these jobs is $63,991.72 - $95,848.96

    • 25% of job descriptions advertised a maximum salary above $126,697.92.
  6. Healthcare

    8% jobs are in Healthcare industry. The Median Salary Range for these jobs is $74,000 - $91,200

    • 25% of job descriptions advertised a maximum salary above $101,756.25.
    • 5% of job descriptions advertised a maximum salary above $124,250.
  7. Market Research

    1% jobs are in Market Research industry. The Median Salary Range for these jobs is $72,500 - $90,000

    • 25% of job descriptions advertised a maximum salary above $110,000.
  8. Non-profit

    3% jobs are in Non-profit industry. The Median Salary Range for these jobs is $71,000 - $87,500

    • 25% of job descriptions advertised a maximum salary above $112,500.
    • 5% of job descriptions advertised a maximum salary above $115,000.
  9. Pharmaceutical

    1% jobs are in Pharmaceutical industry. The Median Salary Range for these jobs is $66,450 - $82,250

    • 25% of job descriptions advertised a maximum salary above $100,000.
  10. Insurance

    1% jobs are in Insurance industry. The Median Salary Range for these jobs is $53,780.4 - $67,223.2

    • 25% of job descriptions advertised a maximum salary above $75,000.

Disclaimer: This analysis is based on salary ranges advertised in job descriptions found on Remoote.app. While it provides valuable insights into potential compensation, it's important to understand that advertised salary ranges may not always reflect the actual salaries paid to employees. Furthermore, not all companies disclose salary ranges, which can impact the accuracy of this analysis. Several factors can influence the final compensation package, including:

  • Negotiation: Salary ranges often serve as a starting point for negotiation. Your experience, skills, and qualifications can influence the final offer you receive.
  • Benefits: Salaries are just one component of total compensation. Some companies may offer competitive benefits packages that include health insurance, paid time off, retirement plans, and other perks. The value of these benefits can significantly affect your overall compensation.
  • Cost of Living: The cost of living in a particular location can impact salary expectations. Some areas may require higher salaries to maintain a similar standard of living compared to others.

Jobs

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📍 United States, Canada

🧭 Full-Time

💸 90000.0 - 105000.0 USD per year

🔍 Food Safety

🏢 Company: Simple Mills👥 51-100💰 Private over 5 years agoFood and BeverageFood Processing

  • Bachelor's degree required, with a strong preference for Science degrees (Chemistry, Food Science, or related fields).
  • 3+ years of comprehensive food safety and quality related experience
  • Must be proficient in Microsoft Office suite of software (Word, Excel, PowerPoint, Outlook) and other applications as needed
  • The position requires on average 40% travel, with the potential to travel up to 60% for critical business needs
  • Candidates must possess a valid driver's license and be able to rent a car for work-related travel.
  • Auditing experience strongly preferred
  • Strong organizational skills
  • Intermediate PowerPoint, and strong Excel skills (ability to structure and analyze data, manipulate pivot tables, create trackers, and utilize basic functions)
  • Proficiency in TraceGains is preferred but not required
  • A passion for natural food and healthy eating as well as a desire to change the way we think about ingredient labels
  • Support QA team in maintaining high Quality and Food Safety standards by supporting the supplier management initiatives
  • Ensure compliance of all suppliers to Simple Mills requirements regarding food safety, quality, and regulatory compliance; approving and disqualifying suppliers as required.
  • Approve or disqualify suppliers through document review, on-site inspections, and risk assessments; maintain the approved supplier list
  • Partner with Supplier QA Management to develop an annual target supplier list based upon supplier performance and ingredient risk factors; ensure audits are completed per agreed upon schedule
  • Create internal specifications for approved ingredients
  • Identify potential regulatory and/or food safety risks associated with ingredients/suppliers during product development; ensure all risks are communicated, properly assessed, controlled, and eliminated during the project.
  • Managing the Quality review, substantiation, and approval of finished product packaging claims
  • Managing the Corrective Action/Preventive action program for all supplier inputs and analyzing data to identify trends
  • Generate and present Supplier Quality KPI reports and supplier scorecards
  • Travel to suppliers to promote continuous improvement through CAPA verification, on-site inspections and partnering with suppliers on special projects
  • Managing our Trace Gains (Supplier Document Management System) system
  • Assuring that all suppliers meet Simple Mills Supplier Documentation requirements
  • Reviewing supplier documentation and records to verify compliance
  • Support development of any new Trace Gains initiatives and process improvements
  • Partner with 3rd party laboratories to set up testing requirements and manage results
  • Partner with the Simple Mills Supply Chain team to assure business needs are met
  • Lead cross functional meetings effectively by setting clear agendas, facilitating open discussion, ensuring all relevant stakeholders are engaged, and driving actionable outcomes
  • Execute additional QA tasks as assigned
  • Performs other duties as assigned

Data AnalysisMicrosoft ExcelComplianceMicrosoft Office SuiteQuality AssuranceRisk ManagementPowerPoint

Posted about 3 hours ago
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📍 United States

🧭 Full-Time

💸 35360.0 - 59188.8 USD per year

🔍 Healthcare

  • 1-3 years' experience in customer service experience.
  • Basic computer knowledge.
  • Proficiency in all Microsoft Office products
  • Promptly responds incoming chats within the standard greeting approved timeframe.
  • Determines purpose of incoming chat by focusing on the members written messages and interacting with callers and provides resources through chat and email.
  • Assesses client’s needs; researches and structures communication by information members regarding pertinent EAP/Worklife services and resources.
  • Recognizes crisis situations and evaluates for needed action to minimize risk.
  • Performs appropriate research in internal databases and online to identify potential providers and resources.
  • Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements.
  • Agent will triage calls in a in a professional and timely manner if needed.
  • Communicates effectively with all internal stakeholders.
  • Makes outbound calls as appropriate to identify and assist with securing member resources and/or services.
  • Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned.
  • Protects the confidentiality of member information and adheres to enterprise policies, and EAP and Worklife policies and procedures.
  • Resolves complex issues without or with limited management intervention.
  • Outreach Providers to link services requested by members.

REST APICommunication SkillsCustomer serviceMicrosoft OfficeAttention to detailTime ManagementWritten communicationComplianceMicrosoft Office SuiteExcellent communication skillsProblem-solving skillsTroubleshootingActive listeningData entryComputer skills

Posted about 5 hours ago
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🔥 ERG Program Manager
Posted about 6 hours ago

📍 United States, Canada

💸 85100.0 - 135900.0 USD per year

🏢 Company: careers_gm

  • Bachelor’s degree with emphasis on organizational development, Human Resources, Business Administration, Technology or related field
  • 5+ years of professional experience
  • Extensive ERG experience including implementing and sustaining ERG strategy
  • Excellent written and verbal communication skills
  • MS Office Suite proficient
  • Strong project management and change management organizational skills
  • Ability to prioritize workload and communicate expectations to stakeholders
  • Strong written, oral, and executive presentation and interpersonal skills
  • Lead assigned ERGs in the development of their annual business plans and ensure strategic alignment to Global DEI strategy
  • Develop and implement governance for the ERGs to algin with company goals, values, and business impact
  • Create Cultural strategy with ERG, paired with a capacity plan and guide work within the DEI COE
  • Plan and forecast budget, including reporting back on actuals with their ERGs
  • Facilitate the development of ERG communications strategy, communications with leadership, and handle outside agency/consultants, as needed, to deliver on key initiatives for your ERG Portfolio
  • Track and measure the impact and effectiveness of ERG initiatives
  • Manage project plans within the portfolio, based on agile methodology.
  • Prioritize and execute process changes on key opportunities and streamline ERG practices and procedures
  • Partner across the enterprise to integrate ERG initiatives into business guidance/policy and practices

Project ManagementAgileData AnalysisProject CoordinationHR ManagementCross-functional Team LeadershipBusiness OperationsCommunication SkillsProblem SolvingAgile methodologiesOrganizational skillsPresentation skillsWritten communicationMicrosoft Office SuiteRelationship buildingMS OfficeVerbal communicationBudgetingTeam managementStakeholder managementStrategic thinkingChange ManagementBudget managementPowerPoint

Posted about 6 hours ago
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📍 USA

🧭 Full-Time

💸 90000.0 - 110000.0 USD per year

🔍 Market Research

🏢 Company: Fuel Cycle

  • Minimum 7 years of custom market research experience.
  • Minimum 5 years of client-facing research consultation experience.
  • Prior success managing portfolio of clients; $500k - $1.5M of research volume.
  • Proficiency in market research software and Microsoft Office Suite.
  • Bachelor's degree in a related field.
  • Proficiency in SPSS, SAS, Qualtrics, SurveyGizmo, SurveyMonkey, R, Tableau, Excel, PowerPoint, and Outlook.
  • Self-motivated, flexible, and organized.
  • Strong interpersonal and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Act as a strategic research advisor/consultant and research subject matter expert to your clients, sharing recommendations on best practices and offering thoughtful considerations and suggestions.
  • Transform business questions into strategic research plans, that produce insights for your clients which empower them to make data driven business decisions.
  • Analyze data and craft insightful narratives that address market objectives and business goals in a clear, concise, and visually engaging format.
  • Own the account relationship and serve as the primary market research point of contact for your assigned clients, facilitating complex conversations and communications related to project design, analysis, and unexpected challenges.
  • Foster and develop strong research relationships with your clients, cultivating them into advocates for Fuel Cycle.
  • Gain a deep understanding of the customer journey and proactively address points of concern or feedback, including usage, satisfaction, and engagement.
  • Ensure client satisfaction by delivering high-quality market insights and managing client expectations.
  • Identify opportunities to expand client relationships through upsell and cross-sell initiatives.
  • Develop market research project proposals, allocate research hours within budget constraints, and oversee project outcomes by assigning tasks to internal staff, contractors, or personal involvement. Translate business inquiries into comprehensive market research plans, utilizing our internal platform to design and program research instruments.
  • Execute tasks with meticulous attention to detail to produce market research deliverables of exceptional quality and accuracy. Ensure data accuracy and its alignment with market objectives at every stage of the project to maintain both internal consistency and face validity, through management and oversight of internal teams.
  • Lead and ensure data accuracy and quality of market research deliverables with relevance to objectives to ensure the data is both internally consistent and demonstrates face validity.
  • Maintain high standards of data integrity and reporting accuracy.
  • Assume responsibility for project quality, gross margin, and contract compliance.

Project ManagementSQLData AnalysisSAS EGTableauCommunication SkillsMicrosoft Office SuiteClient relationship managementBudgetingMarket ResearchData visualizationStrategic thinkingResearch skillsFinancial analysisPowerPoint

Posted about 6 hours ago
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📍 United States, Canada

💸 169800.0 - 280300.0 USD per year

🔍 Medical Device

🏢 Company: external_career_site_usa

  • Minimum bachelor’s degree in engineering or science required; Master’s degree preferred.
  • At least ten years relevant experience required; medical device industry experience preferred.
  • Experience working with global cross-functional teams highly desirable.
  • Excellent communication skills, both written and verbal.
  • Ability to manage multiple priorities effectively.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Must be able to work independently and make decisions within defined guidelines.
  • Knowledge of U.S., Canadian, and International medical device regulations required.
  • Strong analytical skills and attention to detail.
  • Demonstrated project management skills.
  • Work with internal teams including R&D, Marketing, Quality Assurance, and Operations to develop regulatory strategies for products.
  • Prepare and submit applications to Health Canada and FDA (and international regulators as appropriate) for approval/clearance of new products, labels, packaging, promotions, etc.
  • Develop compliance programs for all regulations applicable to our business.
  • Maintain knowledge base regarding regulatory requirements in countries where we market products.
  • Coordinate interactions between external consultants and internal staff to ensure timely completion of assigned projects.
  • Provide technical assistance and training to sales and marketing personnel on specific regulatory issues related to their products.
  • Monitor changing regulatory environments and communicate impacts to internal stakeholders.
  • Develop policy positions on proposed legislation and regulations affecting our industry.
  • Travel to trade shows and customer sites to represent the Company in regulatory matters.

Project ManagementData AnalysisCommunication SkillsAnalytical SkillsComplianceMicrosoft Office Suite

Posted about 6 hours ago
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🔥 Manager, Disaster Response
Posted about 18 hours ago

📍 United States

💸 72000.0 - 92500.0 USD per year

🔍 Animal Welfare

🏢 Company: ASPCAWebsite

  • Three (3) years’ experience managing disaster or emergency response work required
  • Three (3) years’ experience working in field operations during natural disasters or other emergency response required
  • Working knowledge and ability to assimilate and teach the principles of animal emergency management, disaster preparedness, the Incident Command System (ICS) and the National Incident Management System (NIMS) required
  • High School Diploma required
  • Exceptional interpersonal communication skills
  • Strong teaching and presentation skills
  • Proficiency in administrative and computer skills
  • Strong written and verbal communication skills
  • Must demonstrate professionalism, particularly while under pressure
  • Strong organizational skills with attention to detail
  • Animal handling during field operations
  • Experience pulling together diverse staff with varying skills and credentials to accomplish a task
  • Ability to effectively influence and direct others
  • Ability to build collaborative relationships and work collaboratively with internal and external partners
  • Must be able to lift up to 50 pounds with assistance
  • Must be able to work long hours in inclement weather and unpredictable conditions due to the nature of disaster response and field work
  • Must be able to work weekends, evenings and holidays, as required, with extensive travel (up to 40% travel may be required)
  • Must be available to deploy on short notice
  • Must provide a valid driver’s license upon hire and pass a motor vehicle history check demonstrating a safe driving history.
  • Must be comfortable pulling large trailers (30’) and driving long distances
  • Must be able to wear a half- or full-face air purifying respirator (APR) as required for personal safety
  • Must be comfortable riding in and operating a small boat with motor
  • Must be able to wade, swim and float safely in water during training exercises and field operations
  • Must be able to obtain and maintain a forklift operator certification
  • Willingness to follow ASPCA safety protocols and industry safety guidelines
  • Serve as primary contact for disaster related events as assigned
  • Work as a Disaster Liaison during ASPCA disaster field responses
  • Assess needs on the ground, communicate needs to leadership and make recommendations
  • Prepare situation reports, summaries, narrative statements and analyses of events
  • Assume Incident Command, Safety Officer or other leadership role(s) as assigned
  • Deploy to criminal and non-criminal cases in needed capacity as assigned
  • Drive company-owned vehicles and pull trailers during field operations as needed
  • Collaborate with Field Response & Planning on after action debriefs
  • Assist in maintaining the ASPCA’s national disaster monitoring program and providing real time updates on impending severe weather
  • Build positive relationships with the emergency management community and animal welfare agencies and assist them in planning for disasters
  • Develop and maintain key partnerships to enhance strategic response opportunities
  • Develop and maintain key partnerships to enhance field operation capabilities related to disaster response
  • Assist local communities and states in the development of capabilities for animal response teams
  • Interface and collaborate with members of other ASPCA teams routinely during course of regular duties
  • Assist in developing strategy for allocation of disaster response grant funds
  • Serve as primary contact for partner organizations and program-related inquiries within assigned region
  • Develop an annual training calendar to achieve ASPCA training priorities
  • Design and/or conduct focused training workshops, webinars and other presentations to advance local knowledge base of disaster preparedness and response topics
  • Mentor newly trained staff and responders, when appropriate, and conduct workshops or provide other presentations to animal welfare professionals, in effort to expand knowledge of ASPCA’s response capabilities and field operation protocols
  • As safety officer, conduct just-in-time training for staff and volunteer responders during field operations
  • Provide leadership and represent the ASPCA at professional meetings, conferences and trainings
  • Develop and implement annual professional development plan
  • Develop and maintain a monthly reporting system and provide reports to managing Director
  • Actively market ASPCA’s response resources and disaster preparedness tools
  • Operate in alignment with our Core Values of commitment, ownership, team, elevate and impact
  • Assist in the development and annual updating of Standard Operating Guidelines (SOG’s) and Standard Operating Procedures (SOPs) for disaster response activities

LeadershipProject ManagementData AnalysisPeople ManagementProject CoordinationActiveMQApache KafkaStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceRESTful APIsOrganizational skillsPresentation skillsWritten communicationMicrosoft Office SuiteMS OfficeAccount ManagementTeamworkFluency in EnglishNegotiation skillsVerbal communicationTrainingClient relationship managementStrong communication skillsRelationship managementRisk ManagementMentorshipStrategic thinkingBudget managementPowerPoint

Posted about 18 hours ago
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📍 United States

🧭 Full-Time

💸 86700.0 - 192050.0 USD per year

🔍 Information Technology

  • Experience in various IT technologies (e.g., Cloud Computing, Operational Technology, Network Architectures, Software Development, Operating Systems, Databases, Applications) and related processes, controls, risks
  • Experience with SoD (Segregation of Duties) analysis, NIST CSF
  • 3+ years of experience with Microsoft Office Suite
  • Experience interfacing with and presenting to senior and/or executive leadership
  • Ability to travel domestic or international 10-20% of the time
  • Experience with basic Accounting and Finance
  • 3+ years of experience with Internal and/or IT Audit
  • 3+ years of experience with Cybersecurity
  • Experience with ISO27001/2, NIST Standards (i.e. CSF, 800-53, 800-171), CMMC, etc.
  • CISSP, CISA and/or CIA designations
  • Planning and conducting domestic and international audit and advisory engagements in accordance the Agile project management methodology
  • Developing and documenting accurate and complete work papers that adequately support audit findings and work performed
  • Evaluating highly complex processes, risks and controls and identifying observations for improvement or compliance
  • Documenting key observations and recommendations, and presenting those findings to Senior Audit Leadership and executive level stakeholders Performing and overseeing internal control testing and documentation
  • Reviewing work papers and conducting closing meetings under limited oversight
  • Assisting Audit Management by conducting risk assessments and developing audit programs and test procedures Participating in special projects, internal consulting work, and improvement workshops on an as-needed basis
  • Attending seminars/training courses for professional development
  • Communicating engagement status, objectives, and scope
  • Identifying risks and process deficiencies of IT solutions and/or processes

Project ManagementSQLAgileCloud ComputingCybersecurityCommunication SkillsAnalytical SkillsProblem SolvingMicrosoft OfficeAccountingComplianceMicrosoft Office SuiteRisk ManagementFinance

Posted about 19 hours ago
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📍 United States

🧭 Full-Time

💸 78000.0 - 85000.0 USD per year

🔍 Healthcare

🏢 Company: Hazel Health

  • Masters’ Degree in social work
  • Active California state ASW, APCC, or AMFT
  • Minimum of 1 year experience in pediatric mental/behavioral health
  • Experience working in a school-based setting or with school aged children
  • Experience providing therapy through telehealth preferred
  • Technological skills to include the ability to learn new software and programs and complete digital paperwork
  • Effective communicator through multiple channels (phone, video, email, in-person)
  • Willingness/ability to go through Hazel's credentialing process
  • Provide virtual consultation and solution focused therapeutic interventions for children in grades K-12
  • Provide virtual consultation crisis intervention services for children in grades K-12
  • Provide culturally relevant counseling and treatment
  • Collaborate with care management team to identify and support transition services
  • Participate in trainings, meetings, and other activities

Communication SkillsCollaborationTime ManagementWritten communicationMicrosoft Office SuiteInterpersonal skillsProblem-solving skillsMS OfficeEmpathyActive listeningComputer skills

Posted about 24 hours ago
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📍 United States

💸 72000.0 - 108000.0 USD per year

🏢 Company: GEHC_ExternalSite

  • Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 6 or more years of experience servicing electronic equipment.
  • Experience with Web applications as well as Microsoft suite of products.
  • Must have and maintain a valid Driver's License.
  • Complete on-time and accurate Preventative Maintenance, Installations, Corrective Repairs and FMIs.
  • Assist less experienced field engineers with equipment installation.
  • Work on advanced troubleshooting and service repair needs on designated equipment.
  • Effectively communicate and partner with teammates and colleagues.
  • Demonstrate effective communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
  • Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
  • Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
  • Serve as a member of the account community for key accounts.
  • Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
  • Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
  • Keep up to date with competitor information and market trends.
  • Answer service calls independently without assistance within one year of employment

Embedded SystemsCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceLinuxMicrosoft Office SuiteAccount ManagementTroubleshootingData entryCustomer support

Posted 1 day ago
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📍 United States

💸 86500.0 - 173000.0 USD per year

🔍 Telecommunications

🏢 Company: careers

  • 5+ years of technical experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
  • Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contracts.
  • Legal authorization to work in the U.S. indefinitely is required.
  • Employer work permit sponsorship is not available for this position.
  • Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreements with the customer
  • Manage and lead our relationship with the local service partner
  • Manage and lead our relationship with the customer
  • Ensure that customer satisfaction goals are met both internally and with the customer
  • Procure and coordinate any internal resources that maybe needed
  • Insures compliance with response/restoration time commitment
  • Remotely diagnose system failure and facilitate call management as applicable
  • Manage Emergency Service efforts and escalation procedures
  • Maintain accurate records and service history statistics
  • Review service information and quality reports generated by system service database
  • Monitor and report system availability metrics to the customer on a monthly basis
  • Communicate user issues as they occur
  • Coordinate on-going continuous improvement efforts for the system
  • Coordinate efforts to develop new metrics for measurements
  • Monitor PSB/SRN and SER Upgrade Bulletins and communicate to Customer/Managed & Support Services or Field Service Organization
  • Prepare briefings for Customers, Service Partner or Motorola Management as required
  • Work with Customer and Motorola Sales Account Executive to formulate future communications requirements
  • Work with Customer, Service Partner, Motorola System Engineers, and third party contractors to review design recommendations for upgrades, additions, modifications, and/or improvements to radio communications system to insure compatibility
  • Work with Motorola Account Executive to identify new sales opportunities

Project ManagementSQLCiscoCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationCI/CDProblem SolvingCustomer serviceAgile methodologiesRESTful APIsLinuxDevOpsWritten communicationComplianceMicrosoft Office SuiteInterpersonal skillsExcellent communication skillsMS OfficeAccount ManagementNegotiation skillsReportingTroubleshootingActive listeningClient relationship managementData entryStakeholder managementTechnical supportCustomer supportCustomer SuccessBudget management

Posted 1 day ago
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