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🔥 Field Service Engineer - Surgical (Nashville, TN)

Posted about 2 hours ago

📍 United States of America

🏢 Company: careers_alcon

🔧 Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.)
The ability to fluently read, write, understand and communicate in English
2 Years of Relevant Experience

💡 Responsibilities

Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
Establish and maintain a high level of customer satisfaction.
Promptly address customer concerns, quality assurance and medical safety issues.
Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
Maintain all administrative responsibilities in a timely and accurate manner.
Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
Manage inventory, keep accurate records, and promptly return unused and failed parts.
Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.

SQL ActiveMQ Communication Skills Analytical Skills Problem Solving Customer service RESTful APIs Linux Attention to detail Organizational skills Time Management Written communication Documentation Interpersonal skills Adaptability Fluency in English Reporting Troubleshooting Technical support CRM English communication

Posted about 2 hours ago

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🔥 Real-Time Support Operations Specialist

Posted about 6 hours ago

📍 Canada

🔍 Healthcare

🔧 Requirements

Experience in operations management, workforce management, or a similar role focused on optimizing service delivery.
Prior experience with workforce management tools like Dialpad or other scheduling and queue management software.
Experience working in a fast-paced environment where quick, informed decisions are essential.
The ability to divide your attention between multiple tasks at once and identify priority tasks appropriately.
Demonstrated an improver mindset (critical thinking) by identifying patterns and implementing process improvements.
Analytical and data-driven, comfortable with tracking metrics and translating them into actionable insights.
Intentional: You understand the ripple effects of real-time decisions and can balance immediate needs with long-term goals.
Resilient: You maintain composure during high-pressure situations and can adapt quickly when circumstances change.
Self-starter: You're proactive in identifying potential issues before they become problems and take initiative to develop solutions.
Collaborative: You excel at communicating across teams and can effectively coordinate resources during critical situations.
Detail-oriented: You have a keen eye for spotting discrepancies in schedules or metrics that others might miss.

💡 Responsibilities

Monitor channel queues to maintain service level agreements according to established priorities, ensuring customers receive timely support.
Develop and maintain a comprehensive skills database to optimize driver activities during high-volume periods.
Process schedule modification requests and coordinate with other departments for time-sensitive needs.
Identify coverage gaps and collaborate with scheduling & leadership teams to implement solutions.
Facilitate cross-departmental communication during incidents, releases, and other high-impact events.
Develop contingency plans for unexpected volume spikes or staffing shortages.
Perform post-mortem analyses after significant service disruptions to identify preventative measures.
Track volume trends and identify correlations with events to provide feedback to our Workforce Analyst for future planning.
Verify accuracy of driver skill configurations in our Workforce Management Software (Dialpad)
Track adherence metrics and provide feedback to Team Captains to facilitate performance improvement.
Create and maintain documentation of real-time decision protocols.

Data Analysis Operations Management Communication Skills Analytical Skills Collaboration Microsoft Excel Problem Solving Customer service Attention to detail Multitasking Documentation Interpersonal skills Adaptability Critical thinking Teamwork Reporting Troubleshooting Data visualization Process improvement

Posted about 6 hours ago

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🔥 Contract Management Team Leader

Posted about 6 hours ago

📍 United States

💸 150000.0 - 175000.0 USD per year

🏢 Company: only_confidential_executive_recruiting

🔧 Requirements

Bachelor's degree from an accredited university or college
8-10 years of experience in project management or contract management

💡 Responsibilities

Research, develop and implement risk mitigation strategies
Manage and drive Contract Change Order execution in accordance with GE entitlement
Research, pursue, negotiate and obtain insurance claim recoveries
Drive Supplier recovery working in conjunction with Sourcing
Ensure timely and accurate maintenance of databases to track and drive risk mitigation, vendor recovery and insurance recovery
Perform pre-award risk analysis of customer contract terms and conditions
Development and negotiation of terms and conditions with major subcontractors
Ensure appropriate insurance policies are in place for assigned projects
Maintain contract management documentation and electronic files, including contemporaneously obtaining and managing critical back-up documentation for delays, claims, back-charges and rejections
Work closely with Project Managers to ensure timely submission of contractual notifications / deliverables
Draft Change Orders, letters, replies and notifications to customers
Provide contractual analysis and interpretation on project commercial issues and drive to successful resolution and closure
Maintain eARS and issues Internal Change Orders as required
Visit customer sites and lead Contract analysis of problems
Prepare and present claims mitigation presentations to customers

Leadership Project Management SQL Project Coordination Communication Skills Microsoft Excel Problem Solving Customer service Mentoring Negotiation Documentation Coaching Interpersonal skills Reporting Sales experience Risk Management Team management Strategic thinking Financial analysis Change Management PowerPoint

Posted about 6 hours ago

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🔥 Remote Mental Health Therapist (LMFT, LCSW, LPCC)

Posted about 7 hours ago

📍 United States

🧭 Full-Time

💸 115000.0 - 120000.0 USD per year

🔍 Mental Health

🏢 Company: Gotham Enterprises Ltd

🔧 Requirements

Master’s degree in Social Work, Counseling, Psychology, or similar field
Active LMFT, LCSW, or LPCC license in California
Experience using virtual therapy tools

💡 Responsibilities

Provide virtual therapy using evidence-based methods
Assess client needs and implement effective treatment plans
Keep accurate, organized client documentation

Communication Skills Time Management Documentation Interpersonal skills Problem-solving skills Empathy Active listening Client relationship management

Posted about 7 hours ago

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🔥 Data Configuration Specialist - Philippines (Remote)

Posted about 7 hours ago

📍 Philippines

💸 500.0 USD per month

🔧 Requirements

At least 1 year of data analysis experience
At least 1 year of Agile Process Knowledge
Strong analytical and problem-solving skills
Proficient in Google Suite

💡 Responsibilities

Map all source to destination files to ensure precise data transformation and loading.
Create, update, and manage configuration files essential for the ETL platform.
Regularly adjust platform configurations to accommodate new data sources.
Perform preliminary analysis and troubleshooting for potential data issues, escalating only those that require engineering intervention.
Maintain comprehensive records of all configurations and mappings for auditing and future reference.
Collaborate with the engineering team to clarify requirements and ensure seamless escalation of issues.

SQL Agile Data Analysis ETL Communication Skills Analytical Skills Problem Solving Documentation Troubleshooting Data visualization Data modeling Data management

Posted about 7 hours ago

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🔥 QA Engineer II - Aplos

Posted about 9 hours ago

📍 British Columbia, Canada

💸 77000.0 - 110000.0 CAD per year

🔍 Software Development

🏢 Company: Aplos/Raisely/Keela👥 11-50 Charity Non Profit Software

🔧 Requirements

Minimum 3 years in test automation.
Proficient in manual testing across various environments (e.g., web, mobile, API).
Proficient with test design techniques (e.g., equivalence partitioning, boundary value analysis, state transition, exploratory testing, usability testing).
Proficient with Agile/Scrum methodologies.
Proficient in writing test documentation, requirements review, and creating bug reports.
Proficient with SQL queries (Filtering, sorting, joining, aggregations, subqueries).
Proficient in writing, executing, and monitoring automated test suites.
Proficient with version control systems (e.g.,git, subversion, mercurial).
Proficient with CI/CD pipelines and integrating automated tests.
Expertise in functional and non-functional testing (e.g., performance, security).
Expertise in test automation frameworks (e.g., Selenium, Cypress, Playwright).
Strong communication skills and a willingness to learn.
Strong problem-solving, debugging and analytical skills.
Strong attention to detail and accuracy.
Experience with tools such as Jira/Linear (Project Management), Confluence/Notion/Google Suite (documentation), Slack (communication), Test Rail (Test Case Management), and Aqua (IDE).

💡 Responsibilities

Advocate for quality throughout the software lifecycle.
Collaborate with engineers to ensure testability of features.
Design and execute test cases based on requirements and specifications.
Prepare datasets to test logic, error handling, and system workflows.
Identify, log, and retest defects, ensuring reproducibility.
Perform functional, exploratory, regression, API, mobile, and cross-browser testing.
Use SQL queries and API calls to validate data.
Develop and maintain automated test scripts.
Own end-to-end testing for specific features or modules.
Contribute to test strategies, including risk-based testing.
Participate in team meetings and training sessions.
Create and maintain quality documentation.
Contribute to code reviews through adherence to team standards, best practices and knowledge sharing.
Contribute to meeting team goals.
Provide mentorship for junior team members.
Lead feature training sessions.
Review and approve quality documentation.
Perform other related duties and projects as business needs require at the direction of management

SQL Agile Cypress Git QA Automation SCRUM Jira API testing Manual testing REST API Regression testing TestRail Selenium Communication Skills Analytical Skills CI/CD Problem Solving Agile methodologies Mentoring Attention to detail Documentation Debugging Confluence

Posted about 9 hours ago

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🔥 Senior Knowledge Management Specialist

Posted about 10 hours ago

📍 Canada

🧭 Full-Time

💸 83725.0 - 108350.0 CAD per year

🔍 Software Development

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff about 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

3+ years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles.
Experience translating technical requirements into operational materials
Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
Experienced in working with knowledge management and ticketing systems
Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
Adapt at managing multiple priorities and embracing change with ease.
Bachelor's degree in a related field.

💡 Responsibilities

Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee facing content.
Work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find.
Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap.
Collaborate with accounting teams to implement and maintain KM processes and standards.
Support various financial operations projects and initiatives, ensuring their successful execution.
Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization.
Participate in identifying and implementing improvements in KM processes and technology.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Project Management Jira Financial Management RESTful APIs Accounting Documentation Stakeholder management Confluence

Posted about 10 hours ago

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🔥 Senior Knowledge Management Specialist

Posted about 10 hours ago

📍 Canada

🧭 Full-Time

💸 83725.0 - 108350.0 CAD per year

🔍 Software Development

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff about 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

3+ years of experience in Knowledge Management or Enablement, with a strong focus on creating and maintaining documentation for both customers and internal teams. This includes developing, organizing, and updating knowledge articles.
Experience translating technical requirements into operational materials
Experience managing complex content projects and cross-functional partnerships, including measurable improvements to customer self-service
Experienced in working with knowledge management and ticketing systems
Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
Adapt at managing multiple priorities and embracing change with ease.
Bachelor's degree in a related field.

💡 Responsibilities

Collaborate closely with Product Managers, Support Engineers, and other stakeholders to gather and translate technical information into operational employee facing content.
Work closely with Accounting, Billing, and Invoicing teams to collect and convert complex financial information into documentation that is clear, actionable, and easy to find.
Assist in managing the Financial Operations knowledge management roadmap and contribute to the completion of projects within the roadmap.
Collaborate with accounting teams to implement and maintain KM processes and standards.
Support various financial operations projects and initiatives, ensuring their successful execution.
Assist in monitoring and reporting on KPIs to evaluate KM effectiveness, sharing insights with the organization.
Participate in identifying and implementing improvements in KM processes and technology.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Project Management Jira Tableau Content creation Content management Communication Skills Collaboration Microsoft Excel Accounting Organizational skills Time Management Written communication Documentation Interpersonal skills Adaptability Problem-solving skills Financial analysis Finance Confluence English communication

Posted about 10 hours ago

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🔥 Imaging Research Associate I

Posted about 11 hours ago

📍 Costa Rica

🏢 Company: clarioclinical_careers

🔧 Requirements

Familiarity with PC-based computers and standard software packages including e-mail, word processors, Excel spreadsheets and databases.
Knowledge of the drug development/clinical trials process/basic clinical research and/or experience working in a pharmaceutical environment preferred
Knowledge of “good clinical practices” preferred
Familiarity with network navigation and file saving conventions, including moving/copying files and folders
Ability to work in group setting and independently; ability to adjust to changing priorities
Excellent attention to detail and orientation toward meticulous work
Strong interpersonal and communication skills, both verbal and written
Ability to provide and maintain a professional and positive attitude
Self-motivated with ability to work in teams with minimal supervision, with aggressive deadlines
Strong documentation and organizational skills
Goal oriented

💡 Responsibilities

Coordinates all site and operational activities
Assist in preparation and reproduction of study materials
Follow up with outstanding documentations from clinical sites to complete site qualification
Schedule logistical and technical trainings with site personnel
Create test run requests for sites submitting digital data
Review, process, track and monitor all study related data received from sites
Assist in the monitoring and resolution of data discrepancies
Manage site communications, generate site and patient reports and queries, and verify reports prior to distribution to clinical sites and sponsors
Investigate and complete logistical edit checks
Report issues found with study systems
Perform day to day IQC activities including coordinating, requesting, tracking and processing of IQC data including: Baseline, on-going, and end/interim analysis IQC Data Review, Coordination of cross calibration phantom rotation, Phantom data analysis and data entry, Ensuring accuracy of tracking information in IQC Tracking and study tracking databases as pertaining to IQC and/or DXA scanner information, Coordinating machine change instances for appropriate documentation and equivalence data collection, Machine Equivalence analysis and processing, Ensure IQC data is collected and maintained according to applicable SOPs and/or study protocol requirements, Manage Baseline, Interim and End of Study IQC data submissions, track and report progress to study teams and ensure timelines are met
Communicate with Bioclinica clinical study team and/or sponsor regarding deliverables
Understand functions of software used to produce and collect IQC data
BMD Scan Review Form preparation
Study database maintenance (e.g., change of contact information)
Assists Project Managers with project administration by Planning and coordinating the site start-up activities, Reading and understanding project protocol documents, Entering, maintaining, and tracking of data in internal software, Participating in project meetings, conference calls, and training calls
Assists Project Managers in maintaining, reviewing and communicating project progress by Reviewing and analyzing project tracking weekly, Generates, tracks and resolves data queries, Identifying site and data trends, and recommending actions to Project Manager, Communicating and following up on project tracking discrepancies, Assisting in monitoring data flow, Generating, reviewing and distributing weekly/monthly project tracking reports
Ensures the development and adherence to project timelines as they relate to therapeutic processes by Following up on outstanding items including missing data, incomplete paperwork, etc., Managing site communication, including distribution of subject data reports, Assisting in tracking and resolving of client issues, Scheduling and tracking completion of site training, Serving as additional point of contact to client, sites, sponsors, etc.
Keeping supervisor advised of current issues
Maintains client (internal and external) satisfaction by Responding to inquiries in a professional, courteous and timely manner
Maintains Quality Service and Departmental Standards by Reading, understanding and adhering to organizational Standard Operating Procedures (SOPs), Assisting in establishing and enforcing departmental standards, Participating in the modification of company SOPs related to the therapeutic team
Maintains Technical and Industry Knowledge by Attending and participating in applicable company-sponsored training

SQL Data Analysis Project Coordination Communication Skills Analytical Skills Microsoft Excel Problem Solving Customer service Attention to detail Organizational skills Documentation Interpersonal skills Teamwork Reporting Training Strong communication skills Data entry Data management

Posted about 11 hours ago

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🔥 Manager, Customer Support Operations

Posted 1 day ago

📍 Canada

🧭 Full-Time

💸 95000.0 - 120000.0 CAD per year

🔍 Software Development

🏢 Company: Mozilla👥 5001-10000💰 $300,000 Angel over 20 years ago🫂 Last layoff 7 months agoInternet Open Source Web Browsers Software Browser Extensions

🔧 Requirements

7+ years experience in customer support roles, including at least 3 years in a leadership or management capacity.
Hands-on experience administering support platforms (Zendesk preferred).
Proven success building or scaling support operations in a startup or growth-stage company.
Experience with technical product support and payment/billing support.
Strong communication skills and comfort working with distributed, cross-functional teams.
Experience supporting freemium, open-source, or B2C SaaS products.

💡 Responsibilities

Define workflows, service levels, and processes for both technical and billing/donor support.
Own tools like Zendesk (or similar)—set up macros, triggers, automations, and reporting.
Develop unified approaches across our free desktop and mobile apps and our paid web-based services.
Partner with our Community Team to empower, recognize, and harness the energy of our global volunteer helpers.
Expand our knowledge base and explore smart automation and AI tools to improve deflection and self-help.
Identify and oversee any outsourced support partners as needed.
Define the tone, voice, and overall philosophy of user-facing help.
Monitor key metrics like response time, CSAT, and ticket volume; use insights to improve efficiency and satisfaction.
Work closely with product and engineering to resolve issues and advocate for user needs

Project Management HR Management Product Operations Cross-functional Team Leadership Operations Management Communication Skills Analytical Skills Customer service RESTful APIs Documentation Troubleshooting Team management Technical support Customer support SaaS Budget management

Posted 1 day ago

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