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🔥 Player Support Agent - Korean/English - Remote

Posted 39 minutes ago

📍 Poland

🧭 Full-Time

🔍 Gaming

🏢 Company: Keywords Studios💰 Post-IPO Equity 8 months ago🫂 Last layoff over 1 year agoAudio Video Games Digital Media Content

🔧 Requirements

Mastery in C1-C2 level Korean proficiency
English at B2 level or higher.
Excellent communication skills for effective player support.
Flexibility to adapt to various situations and player needs.
Accountability and reliability in handling player inquiries and issues.
Proactivity in identifying and addressing player concerns proactively.
Proficiency in navigating knowledge bases for efficient support.
Basic troubleshooting skills to assist players with technical challenges.
Availability for full-time work, including weekends (Saturday and Sunday).

💡 Responsibilities

Deliver excellent customer support to players.
Investigate and resolve player inquiries promptly through ticketing, email, or chat.
Assist internal teams with project-related requests, ensuring smooth collaboration.
Play a crucial role in gathering and delivering player feedback according to established procedures.
Provide translations when required to ensure seamless communication.

Communication Skills Customer service Written communication Excellent communication skills MS Office Troubleshooting Active listening Technical support CRM

Posted 39 minutes ago

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🔥 Beef Nutritionist Technical Consultant

Posted 39 minutes ago

📍 United States of America

💸 116300.0 - 193800.0 USD per year

🔍 Animal Health

🏢 Company: External_Career

🔧 Requirements

DVM or PhD in animal science or related scientific discipline or MS with 10 of years industry, academic, or government experience.
Candidate must have an expertise in technical consultancy, with special emphasis on addressing customer concerns or needs.
Candidate must have a thorough understanding of the US beef food chain and commercial beef production.

💡 Responsibilities

Work closely with strategic accounts and serve as an active member of account teams
Identify and position opportunities for customers to use Elanco products
Actively participate in account planning and incorporate Elanco’s value strategy
Implement Elanco’s value strategy at the customer level
Technical leader for Elanco Beef Business Unit strategic technical platforms
Train and coach Elanco personnel on disease, products, and industry practices
Build relationships with and influence external customers, consultants, and academics
Identify avenues to deliver value beyond product to customers and Elanco
Maintain good standing with and influence of key industry organizations
Develop long term research strategy focused on serving strategic accounts
Prioritize and execute research aligned with business needs of strategic accounts and Elanco
Conduct research utilizing Elanco products and programs
Ensure publication of research studies in scientific meetings and peer reviewed journals
Identify and facilitate research efforts in conjunction with Elanco R&D
Advise Elanco and key stakeholders of innovation opportunities
Effectively communicate within technical team and account teams
Identify business opportunities and threats for customers and Elanco
Influence long range strategy and product positioning
Identify external talent for technical and other roles within Elanco

Leadership Product Development Communication Skills Analytical Skills Customer service Account Management Research Training Sales experience Market Research Marketing Research skills Technical support Financial analysis

Posted 39 minutes ago

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🔥 US Postal Support - Support Agent L1

Posted 42 minutes ago

📍 United States of America

🧭 Full-Time

💸 33500.0 - 48500.0 USD per year

🔍 Technology

🏢 Company: ext_us

🔧 Requirements

Functional knowledge of Windows 10 & 11, Microsoft Office 365, TCP/IP, IP Protocols, LAN, WAN, VPN, IP telephony
Knowledge of standard MS command line and Powershell utilities, ServiceNow Incident Management system, Knowledge Base Systems, hardware troubleshooting

💡 Responsibilities

Answering customer phone calls.
Providing remote technical support.
Documentation and incident management using the USPS ‘ServiceNow ticketing system.
Ordering replacement parts.
Other customer support related activities.

Communication Skills Customer service Troubleshooting Active listening Technical support

Posted 42 minutes ago

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🔥 Technical Account Manager (Remote Spain)

Posted 43 minutes ago

📍 Spain

🧭 Full-Time

🔍 SaaS

🏢 Company: Rossum👥 251-500💰 Debt Financing about 1 year agoArtificial Intelligence (AI)SaaS Machine Learning Document Management Software

🔧 Requirements

Strong customer-facing skills
Hands-on technical background
Experience with other SaaS products
Practical understanding of some of the following: Python, JavaScript, SQL, HTTP requests and API, integration platforms, AWS, GIT, and Tableau

💡 Responsibilities

Be customers' main technical contact throughout their contract.
Be responsible for project management of more complex customer projects where multiple parties of different skill sets and needs collaborate on a single setup.
Cooperate with members of Customer Experience and Sales organizations in order to deliver a great customer experience both on the technical and commercial side.
Consult with the Rossum product team on continuous improvement of the Rossum platform as well as advocate customers' views.

Project Management Python SQL Javascript API testing Problem Solving Customer service Account Management Technical support Scripting SaaS

Posted 43 minutes ago

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🔥 Senior Solutions Consultant

Posted about 2 hours ago

📍 Canada, United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

2-4 years of experience in client-facing roles in Saas, ideally in fintech, accounting, or ERP software
Expertise in software integrations, or accounting or procurement software
Strong technical aptitude and ability to comprehend complex software solutions, APIs, and integrations
Excellent verbal and written communication skills, with the ability to convey complex ideas to both technical and non-technical audiences
Proven track record in a customer-facing role in the SaaS industry, such as Sales, Solutions Consulting, Pre-Sales, or Technical Account Management
Experience conducting persuasive software demonstrations, including strong demo fundamentals and an ability to tie features to value
Experience conducting customer discovery and technical scoping

💡 Responsibilities

Partner with Sales and Customer Success teams to achieve a deep understanding of larger, more complex clients and their current and future business needs
Craft and deliver compelling, customized demonstrations to prospects, tying their business challenges to the value Procurify provides
Build relationships and trust to become our prospects’ “trusted advisor” to understand and solve their complex workflow questions
Conduct technical scoping for out-of-the-box integrations as well as complex multi-system API integrations; work with partners on scoping custom solutions; collect requirements for internal development
Enhance client readiness by building collateral and processes to set proper expectations before their onboarding begins
Responsible for training and onboarding new members of our Solutions Consulting Team
Help ramp up new members of our Sales and Customer Success Teams
Other related ad hoc duties as assigned

SQL Data Analysis API testing REST API Communication Skills Problem Solving Customer service Accounting Presentation skills Written communication Excellent communication skills Relationship building Account Management Verbal communication Training Troubleshooting Active listening Client relationship management Sales experience Technical support Customer Success SaaS

Posted about 2 hours ago

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🔥 Software Engineer (7+ years of experience)

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Anrok

🔧 Requirements

7+ years of experience working as a software engineer
4+ years of experience building web application backends.
Experience with frontend development is a plus, but not required.

💡 Responsibilities

Own the scoping, design, and development of product features.
Identify and fix bugs and technical debt.
Collaborate with Support to address technical issues for customers

Backend Development PostgreSQL SQL Frontend Development React.js TypeScript Data Structures REST API Collaboration Problem Solving Technical support Software Engineering Debugging

Posted about 2 hours ago

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🔥 Software Engineer (4 + years of experience)

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Anrok

🔧 Requirements

4+ years of experience working as a software engineer and 2+ years of experience building web application backends.
Experience with frontend development is a plus, but not required.

💡 Responsibilities

Own the scoping, design, and development of product features.
Identify and fix bugs and technical debt.
Collaborate with Support to address technical issues for customers

Backend Development PostgreSQL Software Development Frontend Development Git React.js TypeScript Product Development Algorithms API testing Data Structures Communication Skills Collaboration CI/CD Problem Solving Agile methodologies RESTful APIs Mentoring Attention to detail Technical support NodeJS Software Engineering Debugging

Posted about 2 hours ago

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🔥 Associate Technical Support Engineer

Posted about 2 hours ago

📍 United States, Canada

💸 64000.0 - 68000.0 USD per year

🔍 SaaS

🏢 Company: Recharge👥 11-50 Electronics

🔧 Requirements

Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
A passion for problem solving and the humility to ask for assistance
A sense of urgency and a satisfaction from going above and beyond to provide solutions
Ability to work remotely and desire to make an impact at a boot-strapped start-up
Excellent customer service and English fluency (written and spoken)
A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
Ability and desire to work flexible shifts
2+ years of experience in technical customer support at a SaaS company, or similar

💡 Responsibilities

Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
Communicate clearly in writing to both technical and non-technical people
Communicate clearly in writing in a timely manner via live chat
Communicate clearly and effectively via phone with customers on the premium plan
Identify patterns, recommend improvements, and filter out unimportant issues
Contribute to the ongoing development of documentation and best practices
Assist with successful on-boarding of new customers

HTML CSS Javascript Communication Skills Customer service RESTful APIs Troubleshooting JSON Technical support English communication SaaS

Posted about 2 hours ago

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🔥 Senior Technical Support Specialist (Singapore, Remote)

Posted about 2 hours ago

📍 Singapore

🔍 IT productivity

🏢 Company: Wipro Technologies👥 11-50 Information Services Software

🔧 Requirements

Bachelor’s degree in computer science, Business, or a similar area
3-5 years of hands-on technical application, product support, or business process experience.
Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
Experience operating with SLAs in a client-facing role in a production support environment.

💡 Responsibilities

Provide efficient support on product and integration issues, and ticket triaging.
Follow detailed processes and workflows to support engineering teams.
Support service Request Management.
Support content creation, content update, and knowledge management.
Solve basic admin, and configuration issues in SFDC.
Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

SQL Salesforce API testing Communication Skills Customer service RESTful APIs Documentation Troubleshooting Process improvement Technical support Customer support

Posted about 2 hours ago

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🔥 Dutch Speaking Entry Level Client Care - Remote Job in Greece - Free Relocation

Posted about 3 hours ago

📍 Greece

🔍 Client Care

🏢 Company: Patrique Mercier Recruitment

🔧 Requirements

Fluency in Dutch and English, both written and spoken
No previous experience required; a willingness to learn is essential
Excellent written communication skills
Strong problem-solving and organizational abilities
Ability to work independently in a remote setting
Basic computer proficiency and familiarity with standard software applications
Positive attitude and commitment to delivering outstanding customer service
Willingness to relocate to Greece with company support
Desire to grow and develop within the company

💡 Responsibilities

Offer exceptional customer service in Dutch via phone, chat and email
Assist clients with their inquiries and provide solutions effectively
Document interactions promptly and accurately for tracking and reference
Collaborate with team members to resolve customer issues efficiently
Stay informed on products and services to provide knowledgeable assistance
Participate in training and development sessions to enhance skills and knowledge

Communication Skills Problem Solving Customer service RESTful APIs Written communication Fluency in English Client relationship management Computer skills Technical support CRM

Posted about 3 hours ago

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