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🔥 Commercial Service Technician - Nashville, TN
Posted 7 minutes ago

📍 United States of America

🧭 Full-Time

🔍 Commercial Kitchen Service

🏢 Company: smart_care

  • 1 year of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
  • Valid driver’s license and acceptable motor vehicle record
  • Willingness and ability to be involved with the emergency on-call rotation that includes nights and weekends
  • Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
  • Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing and other specialty food service equipment
  • Install all parts ordered for the customer in a timely and professional manner and in line with company policy

Problem SolvingCustomer serviceTroubleshootingComputer skillsTechnical supportScripting

Posted 7 minutes ago
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🔥 Principal Technical Support Engineer - Dutch Fluency
Posted 36 minutes ago

📍 UK, France, Germany, Netherlands, Poland

🧭 Full-Time

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data ServicesBusiness IntelligenceInternet of ThingsSaaSSoftware

  • B.S. in Computer Science, Engineering (Mechanical/Electrical), or other Technical Field
  • Excellent written and verbal communication skills, you can speak both Engineer and Human.
  • Strong bias for action, ability to dive deep, and insistence on the highest standards.
  • Ability to work in a hyper-growth environment with shifting priorities.
  • Willingness to work flexible hours during nights and weekends as required.
  • Develops expertise in testing, analysis, and relevant product and technical domains
  • Ability to build & develop troubleshooting tools either independently or through partnership with L3 team e.g. build solution on top of Databricks
  • Synthesizes broad and deep Customer understanding to prioritize, engage & close out effectively.
  • Solves complex and diverse problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation (Problems may be previously unknown).
  • Creates positive, impactful changes to one's Team through quality collaboration, communication & leadership. Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
  • Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

AWSGraphQLSQLBashData AnalysisJiraREST APICommunication SkillsCI/CDProblem SolvingCustomer serviceMentoringLinuxDevOpsNetworkingTroubleshootingJSONTechnical supportScriptingDebuggingCustomer support

Posted 36 minutes ago
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🔥 Customer Support Representative - Rotational Work Schedule
Posted about 2 hours ago

📍 Slovakia, Czechia

🧭 Full-Time

💸 1300.0 - 1800.0 EUR per month

🔍 SaaS

🏢 Company: Cloudtalk

  • English fluent
  • Willingness to work according to a work shift schedule (divided into long weeks (Mon, Tue, Fri, Sat, Sun) and short weeks (Wed, Thu) from 8:30AM-9:00PM CET)
  • You have basic technical skills and a strong desire to learn more about our product and industry.
  • You take ownership of your tasks and work with minimal supervision.
  • You’re eager to continuously grow your skills and knowledge.
  • Provide top-tier technical support via chat and email to both new and existing customers.
  • Build and maintain lasting customer relationships.
  • Work with a diverse, international client base spanning multiple industries and regions.
  • Help improve our technical documentation and internal knowledge base for troubleshooting purposes.
  • Represent CloudTalk professionally while solving customer issues with empathy and efficiency.

TroubleshootingTechnical supportCustomer supportCustomer SuccessEnglish communicationSaaS

Posted about 2 hours ago
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🔥 Customer Support Specialist
Posted about 3 hours ago

📍 United States

🧭 Full-Time

🔍 SaaS, Legal Technology

🏢 Company: Alt Legal👥 11-50💰 Seed almost 9 years agoSaaSLegalSoftware

  • 4+ years’ experience in client-facing role, involving support of SaaS or professional web-based solutions
  • 2+ years’ Work-from-Home Experience
  • Intermediate knowledge of MS Office and Google programs, particularly Excel and Google Sheets
  • Strong written and verbal communication skills
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
  • Superb personal organizational skills to ensure all client commitments are met
  • Ability to empathize with and advocate for our customers
  • Ability to quickly learn new concepts and teach others
  • Excellent problem-solving skills
  • Act as a first point of contact for all day-to-day questions received via Alt Legal’s support email, live chat, and phone line.
  • Resolve issues directly or bring in other internal resources to ensure all customer issues are resolved to the customer’s satisfaction in a timely and careful manner.
  • Escalate system-wide issues to the product team and ensure issues are communicated to relevant internal teams.
  • Look for commonalities in client questions and proactively provide input to the Customer Success and Product Teams to enhance training materials and documentation, as well as to enhance the product.
  • Provide platform training to key stakeholders and end-users, connecting the value of Alt Legal to client initiatives.
  • Work directly with clients advising them on how to best leverage Alt Legal in coordination with the relevant Customer Success Manager.
  • Work to understand key client use cases and attributes in order to provide context-driven responses and training.
  • Provide exceptional service to clients in order to help support the Customer Success team’s goals of reduced customer churn, revenue expansion, opportunity identification, and higher client product adoption, satisfaction, and overall account health.
  • Stay current with system changes and updates.
  • Act as the client advocate, working cross-departmentally with internal teams to successfully resolve client concerns and questions.

Google AnalyticsCommunication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationExcellent communication skillsAdaptabilityMS OfficeEmpathyVerbal communicationTrainingActive listeningStrong communication skillsTechnical supportCustomer supportSaaS

Posted about 3 hours ago
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🔥 Product Solution Engineer
Posted about 3 hours ago

📍 India

🧭 Full-Time

🔍 SaaS

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years in Product Ops, Consultant, Data, Solutions roles or related fields
  • Should have troubleshooting and debugging experience.
  • Experience working with cross-functional teams (e.g., Engineering, Design, Product Management)
  • Proven experience in a technical support or product solution role, preferably within a SaaS environment.
  • Basic knowledge of APIs, databases, and UI technologies such as Vue.js, MongoDB, and RESTful APIs.
  • Project management tools (e.g., ClickUp, Freshdesk)
  • Familiarity with product development methodologies (e.g., Agile)
  • Experience with automation tools is a plus(e.g., Zapier, Automator)
  • Ability to work with stakeholders to assess potential risks.
  • Ability to analyze existing tools and databases and provide software solution recommendations.
  • Ability to translate business requirements into non-technical lay terms.
  • Ability to read APIs.
  • Act as the primary point of contact for customer issues related to phone services on our SaaS platform.
  • Handle customer tickets promptly, ensuring timely and effective resolution.
  • Collaborate closely with development and support teams to diagnose, troubleshoot, and resolve issues.
  • Analyse tickets and find patterns for Product Enhancements.
  • Provide clear and concise communication to customers regarding the status and resolution of their issues.
  • Maintain detailed records of customer interactions and resolutions in our ticketing system.
  • Participate in agile development processes, contributing to sprint planning, stand-ups, and retrospectives.
  • Utilize your knowledge of APIs, databases, and UI technologies to analyze and resolve technical problems.
  • Develop and maintain documentation for troubleshooting processes and solutions.

Project ManagementAgileMongoDBVue.JsAPI testingRESTful APIsTroubleshootingTechnical supportData analyticsDebuggingCustomer support

Posted about 3 hours ago
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🔥 Consultant - Crowdstrike/SentinelOne | Remote, USA
Posted about 5 hours ago

📍 United States

🏢 Company: Optiv_Careers

  • Primary expertise with one or more of our core Technology Areas – CrowdStrike/SentinelOne
  • Approximately 2-5 years of technical architecture experience
  • Thorough understanding of large scale environments
  • Knowledge of general security concepts and methods such as vulnerability assessments, data classification, privacy assessments, incident response, security policy creation, enterprise security strategies, architectures and governance.
  • Expert knowledge of using Microsoft Office.
  • Participate in capacity planning and HW specification recommendation efforts.
  • Participate in all Technology deployment activities, connector configuration, custom rule development, workflow configuration and development, and third-party system integration.
  • Participate in User Acceptance Testing and bug-related engineering efforts.
  • Design and implement on specific technology build processes, code migration, and source control use.
  • Provide knowledge transfer and post production support activities as necessary.
  • Complete administrative project tasks like time and expense entry, status reporting, and project completion reporting.

CybersecurityCommunication SkillsTechnical support

Posted about 5 hours ago
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🔥 Customer Portfolio Leader - CPM
Posted about 5 hours ago

📍 United States of America

💸 91400.0 - 152200.0 USD per year

🔍 Power generation industry

🏢 Company: only_confidential_executive_recruiting

  • Bachelor’s Degree from an accredited University (OR an Associates degree from a college or 8+ years of experience in a power generation industry)
  • Minimum of 5-7 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power Mechanical Power Outage experience
  • Serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L’s and Growth Opportunity
  • Develop and own site customer communication plan, coordinate and facilitate regular "Customer meetings" reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer.
  • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA
  • Be responsible for developing outage scope/communicating scope to the field services team.
  • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.
  • Provide leadership in owning and driving all emergent/forced outage matters to resolution.
  • Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network.
  • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.

LeadershipProject ManagementProject CoordinationCommunication SkillsAnalytical SkillsCustomer serviceTechnical support

Posted about 5 hours ago
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🔥 People Operations and Systems Associate
Posted about 5 hours ago

📍 Worldwide, United States, United Kingdom

🧭 Full-Time

💸 30000.0 - 45000.0 GBP per year

🔍 Nonprofit

🏢 Company: The Luminos Fund👥 11-50EducationTrainingNon Profit

  • Strong IT skills, with the ability to troubleshoot common issues and liaise with IT support providers.
  • Experience with an international/global workforce strongly valued.
  • Advanced skills in Microsoft Office Suite.
  • Fluency in written and spoken English.
  • Familiarity with HR systems and processes; experience with HRIS platforms preferred.
  • Strong training and mentoring skills with an ability to coach and teach others on IT operations and HR concepts and processes.
  • Support HR processes, including but not limited to recruitment, onboarding, performance management, HR metrics, and offboarding.
  • Own and manage recruitment administration from requisition approval through offer preparation.
  • Maintain accurate employee records, ensure compliance with HR policies, and manage HR documentation.
  • Assist in benefits administration, time-off tracking, and payroll coordination.
  • Support HR initiatives, including learning and development programs and staff engagement activities.
  • Coordinate HR communications, including announcements and policy updates.
  • Manage and optimize HR systems, e.g., HRIS (Rippling,) ATS (BreezyHR,) performance management (Lattice), EOR and benefits platforms to ensure efficiency and accuracy.
  • Assist in tracking HR metrics and generating reports to support decision-making.
  • Identify and suggest improvements to people operations processes to enhance efficiency.
  • Serve as the first point of contact for new hires regarding IT setup, access, and basic troubleshooting.
  • Provide first-level IT support for common issues such as login problems, system access, and basic troubleshooting.
  • Conduct 1:1 trainings on basic functions of IT tools, e.g., calendar sharing and booking meetings in Outlook, syncing and access in SharePoint, Slack tools, updating goals in Lattice, etc.)
  • Carry out team-wide training sessions on effective set-up and use of digital tools, e.g. creating folders in Slack, using Slack and/or OneNote to organize meeting notes, use of AI assistant in Zoom etc.
  • Act as a liaison between staff and external IT support vendors for escalated IT issues.
  • Coordinate reissuance or obtaining new hardware, manage account provisioning and deactivation, and support cybersecurity best practices.
  • Set up and maintain asset registry of all hardware across organization.
  • Investigate and make recommendations for new digital tools, e.g. recruitment screening services, data storage options, AI tools, etc.

HR ManagementMicrosoft ExcelMicrosoft Office SuiteTrainingTroubleshootingRecruitmentTechnical supportCustomer support

Posted about 5 hours ago
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🔥 Customer Relations & Office Manager (Property Management) - EST Hours (Remote)
Posted about 7 hours ago

📍 South Africa

🔍 Property Management or Real Estate Management

🏢 Company: ISTA Personnel Solutions

  • Proven experience in managing and leading teams effectively.
  • Excellent written and verbal communication skills with a clear English accent to engage professionally with clients.
  • Strong organizational skills with a keen eye for detail to ensure accurate delegation and project oversight.
  • Ability to quickly learn and adapt to new software and programs.
  • Passion for delivering top-notch customer service and maintaining client satisfaction.
  • Act as the primary point of contact for clients, ensuring all queries and requests are addressed promptly and professionally.
  • Manage the dispatch email inbox, ensuring inquiries are delegated to the appropriate team members efficiently.
  • Build and maintain strong relationships with clients by providing personalized and high-quality customer service, which is often lacking in the construction industry.
  • Communicate effectively with business clients via email and phone, ensuring their needs are met and expectations exceeded.
  • Oversee and manage back-office operations, ensuring smooth workflows and up-to-date systems.
  • Lead and manage the project coordination team, ensuring that tasks are completed on time and according to client expectations.
  • Monitor project timelines, delegate tasks, and follow up with team members to ensure that projects stay on schedule.
  • Maintain oversight of processes and ensure that agents and coordinators are aligned, allowing the field team to operate effectively.
  • Continuously optimize internal processes to enhance efficiency and productivity.

LeadershipProject ManagementProject CoordinationOperations ManagementCommunication SkillsCustomer serviceAttention to detailOrganizational skillsTime ManagementProblem-solving skillsClient relationship managementTeam managementTechnical support

Posted about 7 hours ago
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🔥 Customer Success Engineer- SLED
Posted about 7 hours ago

📍 United States

🧭 Full-Time

💸 91200.0 - 155000.0 USD per year

🔍 Software Development

🏢 Company: Cribl👥 251-500💰 $150,000,000 Series D almost 3 years agoReal TimeBig DataInformation TechnologySoftware

  • Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
  • Technical experience within the State, Local, or Education space.
  • A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers
  • Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
  • Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
  • Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
  • Quick learner with good technical and problem-solving skills
  • Willingness to travel as needed
  • Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
  • Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
  • Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
  • Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
  • Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
  • Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
  • Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
  • Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
  • This position may require stand-by, on-call, or off-hours duties.

Cloud ComputingData AnalysisData engineeringCommunication SkillsCustomer serviceTroubleshootingRelationship managementTechnical supportCustomer Success

Posted about 7 hours ago
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