Customer Service Agent (French/Italian/Spanish Speaking)

New

KeenFood Tech

Romania. Bulgaria. Poland. Hungary. SerbiaFull-TimeMiddle

Salary not disclosed

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Job Details

2+ years of experience in customer support, customer success, or technical support
Proven ability to support customers across multiple channels (email, chat, phone)
Professional working proficiency in English (C1/C2 required)
Professional working proficiency in French (B2+ required)
Professional working proficiency in Italian (B2+ required)
Professional working proficiency in Spanish (B2+ required)
Experience with tools such as Zendesk, Jira Service Management, or similar platforms
Comfortable working in structured, SLA-driven environments
Strong problem-solving and communication skills
Ability to manage multiple conversations and priorities simultaneously
Familiarity with web applications, mobile apps, or digital products
Reliable home office setup with stable high-speed internet (250mbps+) and a quiet working environment
A true team player who collaborates well and contributes proactively

Support end-user customers via email, chat, phone, and service management platforms in multiple languages
Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds
Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently
Meet and exceed service level agreements with timely, accurate responses
Escalate complex issues to management when necessary
Maintain detailed case records and contribute to improving knowledge base documentation
Analyze customer issues to identify patterns and recommend solutions
Develop a deep understanding of products, services, and customer requirements

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