- Support end-user customers via email, chat, phone, and service management platforms in multiple languages
- Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds
- Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently
- Meet and exceed service level agreements with timely, accurate responses
- Escalate complex issues to management when necessary
- Maintain detailed case records and contribute to improving knowledge base documentation
- Analyze customer issues to identify patterns and recommend solutions
- Develop a deep understanding of products, services, and customer requirements
Technical supportCustomer supportCustomer Success+1 more