Customer Solutions Specialist (French / Dutch + English)
M
MP Solutions Ltd.Customer Experience, Digital Solutions
Hungary, 8:00 and 19:00Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English, European language
- Experience
- Entry-level
- Required Skills
- JiraCommunication SkillsProblem SolvingCustomer serviceWritten communicationVerbal communicationTroubleshootingActive listeningAbility to learnTechnical supportCRM
Requirements
- Entry-level position
- Communicative and customer-oriented attitude
- Confident English skills (strong B2 or C1 level)
- Fluent in an additional European language
- Strong problem-solving skills
- Willingness to learn technical concepts
- Excellent communication skills via phone and email
- Ability to work in shifts between 8:00 and 19:00
Responsibilities
- Provide customer support via phone and email on product usage, installation, and troubleshooting
- Handle general and specific client inquiries
- Activate licenses, assist with registration processes, and link mobile applications
- Work closely with business partners and internal departments
- Manage tickets in the system, ensuring accurate documentation and follow-up
- Support customers in both English and a second language
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