Technical Customer Support Specialist (EU Timezone)
EU timezone, EU timezoneFull-TimeMiddle
Salary30000 - 35000 EUR per year
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Job Details
- Languages
- English, French
- Required Skills
- HTMLCSSCRM
Requirements
- Fluency in English
- Fluency in French
- Strong written and verbal communication skills in English
- Solid understanding of technical concepts (e.g., HTML/CSS)
- Experience in Customer Support via Live Chat
- Comfortable handling multiple customer conversations simultaneously
- Experience with B2B & Support Software (e.g., help desks, CRMs, or ticketing systems)
- Team spirit (empathy, kindness, understanding, active listening, collaborative mindset)
- Excellent communication skills
- Excellent problem-solving skills
- Proficiency in any additional European language (bonus)
Responsibilities
- Be the first point of contact for customers via chat and email
- Assist with customer inquiries
- Troubleshoot customer issues
- Ensure a smooth customer experience
- Handle multiple customer conversations simultaneously
- Provide clear and efficient responses in a fast-paced environment
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