Customer Support Specialist
S
SKELAROnline Education
GlobalFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- CRM
Requirements
- Experience in support/client service (Western markets) or desire to switch to IT
- Experience communicating with native English speakers
- Advanced English communication skills (chat and phone)
- Multitasking ability
- Quick adaptation
- Attention to details
- Experience with CRM systems (plus)
- Experience with Desk-systems (plus)
- Experience with Omnichannel (plus)
Responsibilities
- Handle live-chats with clients and tutors, resolving requests during shifts
- Process tickets, reviewing inquiries and finding solutions
- Make proactive calls to clients to resolve problematic issues
- Match clients with relevant tutors on the platform based on their needs
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