Customer Onboarding & Support Specialist
New
Remote across South Africa or Europe, Greenwich Mean TimeFull-TimeMiddle
Salary420,000 - 600,000 ZAR per year
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- SlackNotionCRM
Requirements
- At least 2+ years in SaaS onboarding, support, or customer success
- Excellent written and spoken English
- Experience leading screen-share trainings or live product walkthroughs
- Excellent technical comprehension
- Ability to quickly understand how systems work and recommend solutions for client needs
- A process-oriented mindset
- Comfort troubleshooting basic app issues (logs, browser tools, settings, APIs)
Responsibilities
- Help new clients get set up and confident using Gymflow
- Solve support tickets with empathy and clarity
- Create documentation that reduces repeat questions
- Run consultative product demos that close deals
- Run kickoff calls, deliver screen-share training, and guide customers from signup to first successful booking/payment (Client Onboarding & Training - 40%)
- Run live demos for prospective customers—focused on solving their business pain (Product Demos - 40%)
- Handle tickets via Intercom, troubleshoot issues, escalate bugs, and follow up proactively (Customer Support - 15%)
- Turn repeated questions into crisp, helpful articles, screenshots, and video tutorials (Support Documentation - 5%)
- Flag product issues, trends, and friction points to the engineering and product teams (Voice of the Customer - 5%)
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